- Residential Work
- Commercial Work
- Small Jobs Welcome
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This service professional has passed the HomeAdvisor screening process.
Learn about our screening process86% Recommended
30 Years In Business
Company Details
- Bilingual
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: 7:00 AM - 7:00 PM
- Sat: 7:00 AM - 7:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Window Cleaning
- Gutter Cleaning
- Pressure Washing
- Gutter Guard Installation
- https://www.primetimewindowcleaning.com/coupons/
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 941-950 of 2128 results
4.0
Lovest M.
Conyers, GA
4/14/2017
no comment
Response from Company:
Thank you for your feedback and 4 star review! We are always glad to hear that we were able to provide you with a positive experience. We thank you for your business, and hope to earn it again in the future.
1.0
Patti P.
Bella Vista, AR
4/14/2017
They quoted me a price of $180.00 over the phone, after telling me they could see my house on the internet. They said they could schedule the next day, and I said I had to wait for the other companies I contacted to give me a proposal. I got those other proposals and then had to wait for a skylight installation and a window replacement. When I called to schedule for Friday, April 14th, the guy said, "what did we quote you?" I said, "$180.00." He said "ok" they'll be out there at 10:00-10:30." They came out, did the work, and then I handed the man who cleaned the windows the check, and he said, "oh, now, this is not the amount." I looked at the invoice, and it was itemized at $316.00. I was in shock. I called the company and the man gave me a song and dance about the price quoted being just an estimate. That can change when we see the job. They were double the amount quoted. The other companies were closer to the amount he quoted. I wouldn't have chosen them if they had told me initially what they were going to charge me. I have lived here for 16 years and had another company clean the windows for around $245 including 4 ceiling fans on the interior. They other proposals were far less. I could not recommend them to anyone. The workers were excellent, but the owners were not honest and up front in their practice of changing the initial quote. They shouldn't give a quote if they can't make it honest. Patti P
Response from Company:
Thank you for giving us a 5 star Quality rating; we love hearing that we were able to perform exceptional work for you. We are sorry to see that you decided to give us a negative overall review of our company. We take customer service very seriously and are always disappointed to see that one of our customers was dissatisfied with their experience. However, we must respectfully disagree with the assertion that we intentionally misled you. We did indeed mention from the beginning that our quote for your project was an estimate based on the information that you gave us. As with any service, if we get to the site and see that the project is larger than what we were told, we have to charge accordingly. If I recall correctly, we were originally told that you had about 30 windows, and would also need the screens cleaned; we quoted that job at $180 for the window cleaning with a $2 charge per screen. Once we arrived on-site, we discovered that you actually had over 50 windows, so we adjusted the window cleaning price and added up the number of screens to come to a final price. Since this final price was significantly more than what you were expecting, we did attempt to work with you and lowered the price in order to reach a medium between what you were looking for and what the work actually cost. After seeing your review on this website, we then contacted you again to see if we could send you a partial refund (even further lowering the price), but you declined that offer. Again, we are sorry to hear that you had a negative experience with our company, and we apologize for any miscommunication that occurred. We hope that, in the future, we will have the opportunity to earn your business again so that we may continue to provide you with 5 star window cleaning services.
5.0
Alex K.
Bartlett, IL
4/13/2017
Good service, fast and affordable.I would definitely recommend this company.
Response from Company:
Thank you for your feedback and 5 star review! We pride ourselves on getting the work done right the first time around, and love hearing about our customers positive experiences with our company. We can't wait to service you again in the future!
5.0
Cathleen M.
Naperville, IL
4/13/2017
Very reasonable compared to other companies.
Response from Company:
Thank you for your feedback and 5 star review! We offer very competitive rates for the work that we do, our technicians are fully insured to the highest limits of insurance, and we have a toll-free customer service for our clients to call us directly if they need anything. Our technicians are some of the most professional in the business, and we are glad to hear that they were able to provide you with a positive experience. We thank you for your business, and hope to earn it again in the future.
5.0
Willie H.
Davidson, NC
4/13/2017
very professional
Response from Company:
Thank you for your feedback and 5 star review! Our technicians are some of the most professional workers in the industry, and we're always happy to hear that one of our clients had a positive experience with them. Thank you for your business, and we hope to earn it again in the future.
1.5
Mark L.
Buffalo Grove, IL
4/13/2017
The company has a problem being on time and communicating when they will arrive
Response from Company:
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with our company; we take great pride in our customer service, so it's disappointing to hear that it did not meet your standards this time. We sincerely apologize for arriving late to your appointment. It was definitely a difficult day with the inclement weather, but that is no excuse for not communicating properly with you. We are glad that we were still able to get the work done for you, and your gutters should be flowing perfectly now. We were also able to discount your bill for the inconvenience, and hopefully that made the situation a little better. Please be sure to let us know if there is anything else we can do to improve the experience that you had, and hopefully we can earn your business again in the future. If you have any questions, feel free to give us a call.
4.5
Jay W.
Stevensville, MI
4/10/2017
They did an excellent job cleaning and thy also put back the screens we had covering the gutters. I only wish they cleaned up more the gravel that came out along the side of the garage. However, I like them so much, I hired them to come back and do my windows.
Response from Company:
Thank you for your feedback and 4.5 star review! We are so glad to hear that not only were you satisfied with our work, but also that we earned your business again! Next time, we will be sure that our work earns the full 5 stars from you. We look forward to making sure that your windows look just as great as your gutters.
5.0
Michele H.
Chicago, IL
4/9/2017
They came out same day and did a very thourogh job. The 2 gentlemen that did the work were very nice.
Response from Company:
Thank you for your feedback and 5 star review! Our technicians are some of the most professional workers in the industry, and we're always happy to hear that one of our clients had a positive experience with them. Thank you for your business, and we hope to earn it again in the future.
5.0
Vivian B.
Naperville, IL
4/9/2017
After being quoted a lot of money by another company, I called Prime Time and got a very reasonable estimate. They were very friendly, and arrived when they said they would. They did a thorough job including a complete cleanup.
Response from Company:
Thank you for your feedback and 5 star review! We offer very competitive rates for the work that we do, our technicians are fully insured to the highest limits of insurance, and we have a toll-free customer service for our clients to call us directly if they need anything. Our technicians are some of the most professional in the business, and we are glad to hear that they were able to provide you with a positive experience. We thank you for your business, and hope to earn it again in the future.
5.0
Dan B.
Saint Charles, IL
4/7/2017
Quick and effective service.
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