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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process86% Recommended
30 Years In Business
Company Details
- Bilingual
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: 7:00 AM - 7:00 PM
- Sat: 7:00 AM - 7:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Window Cleaning
- Gutter Cleaning
- Pressure Washing
- Gutter Guard Installation
- https://www.primetimewindowcleaning.com/coupons/
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 711-720 of 2128 results
4.0
Dorothy W.
Darien, IL
11/17/2017
Very prompt and efficient. Would definitely use them again.
Response from Company:
We are excited you were happy with the job we did and we were ecstatic you had a Prime Time experience! As a showing of appreciation for your review, please mention this next time you book with us for $10 off any service. We really appreciate your business and look forward to servicing you again!
1.0
Linda S.
Homer Glen, IL
11/17/2017
Came with no tools. Used my ladder to approach the roof to clean gutters plus my patio broom. Not even a leaf blower did he use
Response from Company:
We want to take the necessary steps to reconcile this matter and get back to the standard to which we hold our company which is 100% Customer Satisfaction. This is our first time hearing about this matter and we absolutely are dedicated to making sure you are completely satisfied with our services. Please allow us to come back out to your property and complete the contracted work correctly, at no additional cost to you. Just let us know what day you would like for us to return, and we would be happy to put you back on our schedule. Please call with any concerns or questions that you might have.
5.0
Catherine W.
La Grange, IL
11/17/2017
Prime Time called within minutes of my request for a quote. They cleaned the gutters and discovered we had a few clips missing that hold the gutters up, which helped explain why they were overflowing in the middle. They screwed the supports back in and didnÂ’t charge anything extra.
1.5
John (jay) K.
River Forest, IL
11/16/2017
After being recommended by Home Advisors, Prime Time contacted me right away to provide a quote and set up an appointment. They didn't show up for the initial appointment (I stayed home from work to unlock all screens) and I needed to contact them at EOD to confirm yes they missed the appoint and scheduled an additional appointment. PT completed the window and screen cleaning - satisfactory job overall however there are still leaves and sticks on roof near gutters. When I got the bill, it was $110 more than what they originally quoted me. I call there 800 number and went through the bill line by line. They could not provide a straight answer why the bill was so much more than the quote. "The quote is an estimate, not the bill". The person on the phone then suggested I call back in a week when the owner is back from vacation. My issues... 1. Didn't show up for the initial scheduled appt 2. Misquoted the project by $110 (a lot in residential window/gutters) 3. Show no remorse missing appt or misquoting the project 4. Bad customer service - If wanted the issue resolved... I can track down the owner when he get's back from vacation. 5. I will not be using Prime Time for Windows or Gutter again.
Response from Company:
Dear Jay, We are very sorry to hear that you had a negative experience with our company. We do our best to give accurate quotes over the phone, but sometimes there is an error in assessment that we do not see until we arrive on site. We always strive towards open communication with our customers, and it sounds like we failed this time. We would love the opportunity to make things right. Please contact us at 800-480-1360 so we can work towards a solution with you.
5.0
Kim Z.
Chicago, IL
11/16/2017
They were quick to call and set up n appointment. were very workable with time frame. the price was very reasonable too.
5.0
Norine R.
Chicago, IL
11/15/2017
Very quick and courteous.
Response from Company:
We are glad you had the Prime Time experience! As a showing of appreciation for your review, please mention this email next time you book with us for $10 off any service!
4.0
Tom B.
Shorewood, IL
11/14/2017
This company was also called to perform any possible repairs to the gutters. Much to my surprise the worker asked me the homeowner if I had any caulk he could use on the gutters. Not very prepared to perform simple repairs
4.0
Jim P.
Saint Charles, IL
11/13/2017
5.0
Darlene M.
Chicago, IL
11/11/2017
they were prompt. They cleaned up after performing the cleaning task. the crew was very professional and polite.
Response from Company:
We are glad you enjoyed the Prime Time experience and thank you so much for the review! As a showing of appreciation, please mention this next time you book with us for $10 off any service. We really appreciate your business and look forward to providing another Prime Time experience!
5.0
Steve W.
Highland Park, IL
11/10/2017
Easy to do business with - customer friendly & responsive
Response from Company:
As a showing of appreciation for your review, please mention this next time you book with us for $10 off any service. We really appreciate your business and look forward to servicing you again!
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