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Learn about our screening process86% Recommended
30 Years In Business
Company Details
- Bilingual
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: 7:00 AM - 7:00 PM
- Sat: 7:00 AM - 7:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Window Cleaning
- Gutter Cleaning
- Pressure Washing
- Gutter Guard Installation
- https://www.primetimewindowcleaning.com/coupons/
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 781-790 of 2128 results
5.0
Fred W.
Crystal Lake, IL
8/25/2017
0
5.0
Jim T.
Oak Brook, IL
8/25/2017
Great follow up.
2.0
Sue S.
Bolingbrook, IL
8/25/2017
I'm sure the gutters are clean and power washing looks good. Damaged some flowers with equipment. Price on the work order was $100 more than I was quoted. Worker told me he couldn't start unless I signed the work order. So I signed and then called the company. They assured me they would honor the quote and contact the worker. Four hours later they called and asked to speak to the workman. When he finished the work, he came to be paid. I asked if they had talked to him about the price and he said no. Since the man had done the work, I paid him the full amount and then called them again. They agreed to refund the $100 dollars which of course I have not received. I have called the company no less than 4 times and have heard nothing but excuses - my boss had a death in his family, the computers are down, we sent you an email and of course the check is in the mail. Luckily the check hasn't cleared the bank so I will be stopping payment tomorrow.
Response from Company:
We would like to apologize for the unsatisfactory service that was performed at your property recently. For over 20 years, Prime Time Window Cleaning has taken pride in providing excellent service and 100% satisfaction for every customer, every time. It sounds like we failed in this regard this time, but we want to take the necessary steps to reconcile this matter and get back to the standard to which we hold our company. Please allow us to come back out to your property and complete the contracted work correctly, at no additional cost to you. Just let us know what day you would like for us to return, and we would be happy to put you back on our schedule. We won?t rest until you are completely satisfied with the work.
2.0
Maggie W.
Palos Park, IL
8/24/2017
No one showed during the three hour promised arrival time. When I called, I was promised that someone would show up within and half an hour. A second technician was sent out another hour later. I did like the second technician's, Ivan, work very much. He was courteous and thorough. I would not recommend Prime Time because they were not reliable and a morning's work ended up taking all day...
5.0
Susie P.
Buffalo Grove, IL
8/21/2017
A little pricier than "usual", but I don't think my gutters have ever been cleaned this thoroughly or properly.
Response from Company:
Great feedback! We would be happy to extend $10 off next time you use us to reduce the cost. That being said, we do very quality work and are fully insured. We sincerely value your business and hope you use us again.
5.0
Larry E.
Flossmoor, IL
8/18/2017
The quality of the finished job was great The technician was polite, quick and professional. Five stars go out to Ed Rodriguez
Response from Company:
Ed is one of our best technicians. We are very happy to hear you liked working with him. I will make a note on our end to send him out there to your property if you decide to go with us again. We appreciate your business. Thank you.
3.0
Ruth R.
Orland Park, IL
8/17/2017
no comment
Response from Company:
We have tried to reach out and have even sent you an email. Please give us a call at your earliest convenience. We want to dive into this review further and offer you a significantly reduced redo job. Our phone number is 800-480-1360. We hope you reach out! Ask for Brad or Will.
5.0
Theresa R.
Wood Dale, IL
8/17/2017
Very professional
Response from Company:
Thank you for the feedback. We pride ourselves on our professionalism. We have serviced over 50,000 customers in the Chicago land area and offer nothing but absolute quality. Thanks for choosing us and we hope to service you again in the future.
5.0
Debbie K.
Arlington Heights, IL
8/16/2017
I had a very bad experience with them several years ago. They sent me a letter wanting to make up for it. So they gave me a good deal and I gave them another chance. Once again they wanted to charge me more but when I called back there was no problem. Brad was quick to resolve the problem and make good on the promise. Very different experience. Prime time has upped there game much better customer service! Joe and Alex worked very hard and did a good job. They did charge me a 10.00 travel charge because he said he had to come from Chicago?? That was strange?
5.0
Kevin L.
Woodridge, IL
8/16/2017
Showed up on time. Fast and efficient. Would recommend.
Response from Company:
One of our missions is to turn customers into raving fans. We would happily offer you a referral discount for customers you tell about us! We are really glad you enjoyed working with us and hope to hear from you again in the future.
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