- Residential Work
- Commercial Work
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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process86% Recommended
30 Years In Business
Company Details
- Bilingual
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: 7:00 AM - 7:00 PM
- Sat: 7:00 AM - 7:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Window Cleaning
- Gutter Cleaning
- Pressure Washing
- Gutter Guard Installation
- https://www.primetimewindowcleaning.com/coupons/
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 921-930 of 2128 results
3.3
Diane E.
Chicago, IL
4/26/2017
They did not clean Las the windows and charged $10 more than the estimate
2.0
Teresa M.
Chicago, IL
4/25/2017
Thought this company was going to be great was able to do the work the same day I called. But I was disappointed to see they left me a bill for cleaning my gutters and never cleaned them out did you think we wouldn't check??? They were suppose to come back. They never showed never called. Then all of the sudden they showed up a day later with no phone call. Horrible customer service! If your not home when they come to do the work think twice about hiring them.
Response from Company:
We are sorry to hear that you had a negative experience with our company. It sounds like the quality of work from the initial job was far below our normal standards, and we will work hard to make sure that does not happen to you again. I do see that we were eventually able to get out there again and finish cleaning your gutters, and I hope that you were satisfied with the final product. We also apologize for the lack of communication during the second appointment. We always try to make sure that our clients have a window of time when we will arriving, and it sounds like that did not happen this time. For all of the inconvenience, we can offer you an additional discount on your next window or gutter cleaning appointment. We hope that we can re-earn your business and have the opportunity to show you that we are a 5-star company. If you have any questions, please give us a call.
3.5
Pat B.
Barrington, IL
4/25/2017
They quoted me one price and then charged me a high price. But after they realized I was dissatisfied they came back and made this right. They gave me a good price on window cleaning and honored their pricing. It does appear that Prime Time does want to make good on their commitments. So I have changed my opinion. Prime Time does indeed appear to want to do the right thing. This is refreshing because many businesses are not as conscientious.
Response from Company:
We are sorry to hear that you had a negative experience with our company. We apologize for the misunderstanding in regards to the quote that you were given over the phone. All of our over-the-phone quotes are estimates based on the information we have available to us, as well as the information provided by the customer. When we arrived on-site, your home was significantly larger than your standard 2-story home and much larger than we were anticipating, so our technicians had to adjust the price to compensate for the difficulty of the job. Because the actual cost of the job was significantly higher than the initial estimate, we discounted the rate down to something that we felt would be a little more reasonable on your end. Again, we do apologize that we were not able to provide you an accurate initial estimate. We hope that we will have the opportunity to earn your business again in the future. If you have any questions, please give us a call.
3.0
Ann B.
Chicago, IL
4/24/2017
Be specific on what the definition of "one window". One framed window to me is two windows, their definition is 4. So the quote on the phone did not match what they wanted to charge me when they arrived. So I had to limit the job. Little disappointing.
4.0
Janet O.
Culver, IN
4/24/2017
Excellent work. The windows are beautiful. The price ended up about $100 more than the quote because the quote was done from a satellite image. The price was very fair though. I would definitely recommend this service.
4.5
Kasha B.
Naperville, IL
4/23/2017
4.0
Ken and doris C.
Lombard, IL
4/23/2017
Great job. They were late to arrive but did very good work.
4.5
Daniel B.
Lake In The Hills, IL
4/22/2017
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5.0
Tim Z.
Carol Stream, IL
4/21/2017
Did a great job
4.0
Rondee P.
Batavia, IL
4/20/2017
On time arrival and worked efficiently.
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