Homemasters Portland SW

This was a Big Deal arrangement to have my gutters and downspouts cleaned. The crew, whom I didn't meet because I was at work, left the place very clean and free of leaves - even the patio and the walkways around the house. And they kept in touch with me during the scheduling process, which I really appreciated.

I signed on for the $119 gutter cleaning offered through this company. I waited a week or so before calling them to schedule an appointment and by the time I did, they were booked solid for weeks due to many others who had gotten in on this special offer. It also took a while to schedule the appointment, as they base it on where your home is located. Once we were scheduled in their books, they came promptly and did a wonderful job. They were fast, efficient, friendly and did a great job of cleaning up the area all around the house, including the back deck after they finished cleaning all the leaves and pine needles clogging our gutters. The property hasn't looked this good for quite a while!

My credit card was charged one day later by Angie's List, well ahead of any service actually provided, which essentially guarantees payment to vendor despite quality of service provided.    I called Homemasters Inc to schedule an appointment and I asked to be informed when workers would be arriving so I could be home.    My mistake was probably scheduling for a Friday afternoon.  The two workers arrived late (traffic issues from Salem).  They were done within 45 minutes (they seemed to be in a hurry).   I saw later that they didn't even perform moss treat my roof over the  mudroom (separate level).  I thought this was a very mediocre, rushed job.  To add insult to injury, I then received an additional charge of $35 from Homemasters due to having a steep roof.  I don't mind paying additional charges when conditions are disclosed up-front, however this was never mentioned in the ad.  Overall, I was disappointed with the quality and lack of up-front communication of charges on this job.  I will not be using this company in the future.

For the most part gutter installation was fine.    One screw was not driven in and another had missed the roof truss.    Not a big deal.   Gutters appear to work fine in the rain.

They did a really good job. We liked the people. We got a good discount for finding them on Angie's List. They were very professional, hardworking and courteous. They didn't trample our flowerbeds. We were very pleased. We'll recommend them to anybody.

I received a quote over the phone.  I received a call on a Wednesday night, confirming installation scheduled for Thursday. The installation did not happen on a Thursday, and I did not receive any kind of communication as to why it didn't happen or when they would be out to install. Just as I was leaving for work early on Friday morning, they arrived to begin the installation. Something was said about a project on Thursday ran a later than expected, which is why they didn't make it out on Thursday. I wish I could give a higher rating. Overall, I am pleased with the work...the skylight doesn't appear to be leaking anymore (yay!). However, it is the lack of communication and punctuality that was so disappointing. I was planning to call another company Friday morning, and if they had not showed up when they did, I would have been at work and not known about it and quite possibly spent more time trying to find another company.

They did a great job, hosed everything down, and worked quicker that I would have imagined.

It couldn't have gone any better.  They let me know when they arrived, on time,  and I could hear them scraping the offending moss and 'guck' from my roof which is only @10 years old.  I am sorry to say that when my roof was replaced many years ago I was never told it would need to be cleaned every 3 years and my ignorance could have cost me a new roof.  They completely cleaned my roof, patched a hole in my roof >>>without charge<<<,  cleaned up after themselves and let me know when they'd finished what they'd done and that I should have my roof cleaned again in 3 years.  I will again contact this company as they were efficient, honest and went the extra mile, so to speak.  Also, a big Thank You to Angie's List for this promotion.  I had to empty my savings account, but it was more than worth it as it had to be done anyway.  This company did a great job and I knew I could trust them before they even started, which relieved alot of stress.  We've had some rain showers since then and No Leaks!!!

I purchased a special from Angie's List and then called to schedule and appointment with Homemasters. That was simple enough and was able to schedule an appointment, although it was 3 weeks out. Also, the day before, I had to call to confirm (I prefer the company to) and when I wanted to confirm the time, the woman I spoke with was not able to do so, but promised to have someone call me when they had a better read on the approximate arrival time. I had scheduled for a 12-2 time slot, so assuming that was still accurate, went out to run some errands. Arriving home at 11:30am, Homemaster's workers were already on site and working. The 2 gentlemen that came were very friendly and courteous. They introduced themselves and let me know what they were doing and how long they planned to take. While they were working, I received a call from the Homemaster offices saying that they were trying to get workers out to my house as soon as possible. I let them know that the workers had already arrived. The gentlemen were quick and thorough and I was pleased that of their own initiative, they nailed the gutters back in, in areas where they had come loose from the house being painted this summer. This was not part of the scope of work, and I probably would not have noticed if they had not, but I appreciated them taking the extra step to do so. They also cleaned up, not only the deck and porches, but around the entire house and yard! I have not had one worker or company do the same in the past. That sealed the deal for me. The roof looks great, the gutters are cleared and secure, and I appreciated the workers pleasantness and professionalism. I will continue to use Homemasters in the future for roof cleaning and gutter services.

They were on time, cleaned up after themselves and were very respectful.  They were on budget and were about a 1/3 less than the other estimates I received.  They were respectful of the weather and covered things with tarps accordingly.