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HomeAdvisor Screened & Approved
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Learn about our screening process82% Recommended
22 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 8:01 AM - 5:59 PM
- Tue: 8:01 AM - 5:00 PM
- Wed: 8:01 AM - 5:00 PM
- Thu: 8:01 AM - 5:00 PM
- Fri: 8:01 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Roofing - CertainTeed (5 Star Installer)
- Gutters - HOMEMASTERS Lifetime Custom Seamless Aluminum Gutters
- Siding - James Hardie
- Windows - Simonton / Anderson
- Skylights - VELUX (5-Star Installer and Distributer)
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 761-770 of 1033 results
3.0
Cheri L.
Damascus, OR
3/5/2013
Purchased the $250 "special", was under the impression their team would come out and remove the moss from our roof however the $250 was just for them to blow off any loose moss and then treat the roof with chemicals.  When I called them back, they did send a project manager out to talk about my being disappointed and after a lot of "discussion" he agreed to bring their guys back out to retreat the roof.  he explained it would be $1,000 to completely clean off the roof and it would take about 5 years off the life of the roof.  He said the moss should die off by mid Summer and they could come back out and retreat (for another $400).  Two men were here less than 1 1/2 hours the first time and about 30 minutes the 2nd time.  I don't believe it was worth the $250 I paid but won't know for sure until Summer when/if  all the moss does die and fall off (with the help of a blower). They were nice enough but the ad wasn't clear and when I talked to them to set up the appointment he wasn't clear either.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. For over 25 years, HomeMasters has been a customer service focused company. We take great pride in doing everything within our power to ensure that our customers are 100% satisfied with our work. HomeMasters offers many coupons and discounts. This enables us to provide quality service, at affordable prices, to many people in the Portland and SW Washington metropolitan areas. To ensure that any coupons purchased are appropriate for the job intended, we first schedule an appointment for one of our representatives to inspect the home and review the work that is to be completed. At that time, if there is any additional work that we recommend, the representative will provide that information to the customer, as an option. It is important that all customers and potential customers understand that any additional work quoted is 100% optional. After the inspection has been completed, the scheduling of your work is a simple process. The representative that completed your inspection will submit your service request to our Office Manager, Michelle, who will create a work order and Gerry, our Project Manager, or Donald Watkins, our Handyman Manager, will then call to let you know when the service will be performed. Most exterior services are completed during the day, when customers are not home. This is not a problem. Once the service is complete, we will leave a card to confirm that we have been there. If it is imperative that you are home when the work is completed, you have special instructions or you would like to meet the crew, please communicate that information to Gerry when he calls to schedule the service. We will do our best to accommodate your needs. Should you have any questions about HomeMasters or the services we provide, please do not hesitate to contact us at 503-639-7700 or [email protected]. We appreciate your business. Richard Lundstrom and James Roberts
5.0
Doug W.
Hillsboro, OR
3/5/2013
Homemasters was very easy to deal with, very professional, did the job very quickly. Â I don't have any negative comments about them.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
3.0
Shelley S.
West Linn, OR
3/1/2013
See above.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. For over 25 years, HomeMasters has been a customer service focused company. We take great pride in doing everything within our power to ensure that our customers are 100% satisfied with our work. HomeMasters offers many coupons and discounts. This enables us to provide quality service, at affordable prices, to many people in the Portland and SW Washington metropolitan areas. To ensure that any coupons purchased are appropriate for the job intended, we first schedule an appointment for one of our representatives to inspect the home and review the work that is to be completed. At that time, if there is any additional work that we recommend, the representative will provide that information to the customer, as an option. It is important that all customers and potential customers understand that any additional work quoted is 100% optional. After the inspection has been completed, the scheduling of your work is a simple process. The representative that completed your inspection will submit your service request to our Office Manager, Michelle, who will create a work order and Gerry, our Project Manager, or Donald Watkins, our Handyman Manager, will then call to let you know when the service will be performed. Most exterior services are completed during the day, when customers are not home. This is not a problem. Once the service is complete, we will leave a card to confirm that we have been there. If it is imperative that you are home when the work is completed, you have special instructions or you would like to meet the crew, please communicate that information to Gerry when he calls to schedule the service. We will do our best to accommodate your needs. Should you have any questions about HomeMasters or the services we provide, please do not hesitate to contact us at 503-639-7700 or [email protected]. We appreciate your business. Richard Lundstrom and James Roberts
5.0
Norman T.
Portland, OR
2/28/2013
They came when they said they would and everything was done on time. It went well.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
5.0
Carolyn M.
Portland, OR
2/27/2013
I hired this company through an Angie's List Big Deal, so I already knew it was a good value. I needed this work done but also wanted to check out this local company to see if they were the ones to do the far more expensive (according to my online research) replacement of my gutter screening system. I was so pleased with the Big Deal work that I had them give me an estimate on the gutter screen replacement + upgrade and signed a contract for that yesterday. That estimate fell within the boundaries of what my independent research told me the new job should cost for a ranch house this size. We even talked about a porch project I need done in the future. This is the first roof and gutter service I will REPEAT using; no one else has done this good of a job. Thus I highly recommend this company.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
1.0
Janet M.
West Linn, OR
2/26/2013
It was a total nightmare. Since the estimator did not clearly communicate what we wanted, the crew who came to do the work was confused from the beginning. They did not show up on the day agreed, Thursday, and I was told that the company did not have all of the mateirals needed for the job, The dispatcher said he would call me the next day to confirm the crew would be coming then. They were to arrive between 11AM and 1PM the next day, Friday, which would have allowed sufficient time to compelte the job that day. I had to call the company to find out what had happened, as there had been no word from anyone by 2:15. They arrrived at 4:15PM, as darkness was falling. They started with cleaning the rain gutters by hand. But they started with the gutters on the lower story, not the upper, and they left a large amount of new debris on our roof and on the face of all of the gutters. While one of the crew was doing the "cleaning", the other advised me that we should consider taking a different approach to the job than what was previously discussed, and I ended up letting them follow their recommendations for repairs / reconfiguration of the gutters. That brought us to 5:30 or so - well after dark - Friday night. The lead worker told me someone would be back on Saturday to finish. On Saturday, the same workers came while we were out - at a time I said to not show up. Luckily, we stopped by the house just in case they were there. They had installed the rain barrels, one of them on top of a sprinkler head. They suggested that we have the sprinkler moved and leave the rain barrel where it was! There being no other way to locate the barrel with the existing gutters and downspouts, we now had a downspout with a hole in it (for the rain barrel outlet). The other rain barrel installation resulted in them breaking the downspout loose from the gutter and cracking it so that it now leaks at one of the joints. In addition, contrary to what we had discussed and agreed, they used white material for the one downspout we had them install and never did paint it to match as promised. Sunday - no show, no call, despite repeated claims that they work 7 days a week. Monday - they finally showed up at about 11:30. My husband pointed out the things that needed correction to the crew and discovered that they had let their dog out to run around in our newly landscaped back yard. We had to tell them this was not acceptable. So they managed to replace the section of downspout they had put a hole in with a piece of completely different color material, pulling the downspout out of its connection to the rain gutter in the process (not fixed). They also inserted a piece as a temporary "fix" to bridge the gap they had created in the other downspout/gutter connection they had broken previously but did not address the crack they had caused in the same area. Then, thankfully, they went away. I called the dispatcher the next day and explained what had happened. The lead worker had told a completeley different story apparently. All I wanted was to pay only for the work done to install one rain barrel and one downspout - the charges for "cleaning" the gutters was questionable but negotiable from my point of view. The dispatcher insisted that their customer service rep visit me to discuss the matter instead of just settling it and being done. So now I am waiting for the customer service rep to call and make an appointment with me. I cannot see that there is anything they could possibly do to make me happy with Homemasters, but I want to settle the billing, and this appears to be the only way to do that. Finally, the rep called me about 10 days later. In the meantime, I had received a bill that included work which was never agreed or performed. I was only able to negotiate $100 off the cost of the gutter cleaning, but I preferred just to settle the matter and get free of this company once and for all.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. For over 25 years, HomeMasters has been a customer service focused company. We take great pride in doing everything within our power to ensure that our customers are 100% satisfied with our work. HomeMasters offers many coupons and discounts. This enables us to provide quality service, at affordable prices, to many people in the Portland and SW Washington metropolitan areas. To ensure that any coupons purchased are appropriate for the job intended, we first schedule an appointment for one of our representatives to inspect the home and review the work that is to be completed. At that time, if there is any additional work that we recommend, the representative will provide that information to the customer, as an option. It is important that all customers and potential customers understand that any additional work quoted is 100% optional. After the inspection has been completed, the scheduling of your work is a simple process. The representative that completed your inspection will submit your service request to our Office Manager, Michelle, who will create a work order and Gerry, our Project Manager, or Donald Watkins, our Handyman Manager, will then call to let you know when the service will be performed. Most exterior services are completed during the day, when customers are not home. This is not a problem. Once the service is complete, we will leave a card to confirm that we have been there. If it is imperative that you are home when the work is completed, you have special instructions or you would like to meet the crew, please communicate that information to Gerry when he calls to schedule the service. We will do our best to accommodate your needs. Should you have any questions about HomeMasters or the services we provide, please do not hesitate to contact us at 503-639-7700 or [email protected]. We appreciate your business. Richard Lundstrom and James Roberts
4.0
Randy D.
Portland, OR
2/21/2013
Estimator came out within a day of submitting a request via web form. He tried to get me to order the job on the spot, but did not push when I explained I wanted to get more bids. The products installed were what was promised and shown. The job got scheduled out a few more weeks than I would have liked. but they came on the day they promised and made a quick job of it. Installation looss great. Clean-up was pretty complete, the missed a few scraps, but they also left me some tin snips :-). Price was competitive with other bids.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
5.0
Sue H.
Portland, OR
2/19/2013
The job was done very quickly and we are quite happy with the results.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
5.0
Kari J.
Portland, OR
2/15/2013
It worked out. It was fine.
Response from Company:
Thank you the feedback, I appreciate taking the time
5.0
Meredith D.
Lake Oswego, OR
2/15/2013
They did an excellent job. They were responsive. The crew was very professional. They were timely and they are a good company to work with. Their prices were a little higher. There was another roof under the top roof. It was an extra $4,000 to have them remove the roof that was under the top roof.
Response from Company:
Thank you for your feedback. All information received will be used to help better service our customers now, and in the future. We appreciate your business. Richard Lundstrom and James Roberts
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