Homemasters Portland SW

All work was done satisfactorily.  Arrived at the promised time, got the work done within the 3 hours I purchased and kept me advised as the work progessed.

unknown

It was okay.  They were here for only twenty minutes which is such a short amount of time but they were fine.

I purchased the big deal coupon for this service.  The service went pretty well.  I’ve been meaning to call them because they were supposed to work on some gutter corners that have been dripping, and I noticed that I’ve got one on the deck still.  The only problem is that, they over sprayed and it killed some of the plants in the yard.  I actually called the manager and he came out, and he was very apologetic.  He took some money off of the whole thing.  All in all, I think they were very responsive.  I don’t remember how much they charged me for their services.

Very punctual.  Arrived on time, cleaned the gutters and the mess left cleaning them out, provided inspection of the gutters, and left.  Efficient.

I just moved into  my new home about 5 months ago. Since there are quite a few tall fir tree around the house, a lot of needles are on the roof and in the gutter. I hired HomeMasters to clean roof and gutter. They gave me a quote $495 and applied $150 discount. They came did the job on a rainy day. I came back home after work and looked around my house. I could see the roof looked cleaner, but still could see needles here and there. The gutter was definitely cleaner. It was full of needles before. They replaced 4 broken tile pieces. But I was not sure how well they had done roof cleaning. Apparently they did not clean stained green in front roof area according to the contract. I called the company on 5/17 and they sent James to my house on the same day. James walked me around house and answered my questions and made some suggestions on how to maintain a tile roof. He said that they applied moss treatment and had to wait one or two weeks to see the result. They did not power wash my roof with that price I paid. They just blew and broom the roof. That's why I still saw a lot of needles on the roof.  One more thing was that they blew some needles into my living room through skylight. I knew no leaking from my skylight, but somehow they blew needles into my house. James explained to me how skylight worked. Sound like the worker might blew against flash around the skylight accidentally. I was not sure exactly how it happened. James made some recommendations and left me a quote on cleaning stained green in the front roof, sealing 3 leaking spot of gutter and adding foam around all skylight for $175. But I do not think they should charge me for cleaning stained green in the front roof because it should be done according to our contract. I have to call them again. Update: Before the work, I told them if they broke tiles, please replace them. They did not tell me they would charge me for that. I thought it would be included in the quote. I put 10 pieces of tiles outside and found they used 4 of them.  Later, I received a bill from the company.  They charged me $20 for each tile they replaced and the total would be $80. This cost was not listed in the estimate. I was not expected that at all. I called the company about the bill issue and also required them to clean the moss on front roof according to our contract. They refused to wave the $80 on replacing tiles ( I think it is very expensive). I required them to schedule to work on the front roof on Monday, but they never called me back. 

No issues

Don is pleasant and, I believe, good hearted.  He is also knowledgable in terms of home repair.  It appears that he over-committed to customers, in that it was about a week between removing the wood surround for the windows and then replacing wood surrounds.  He said other jobs were taking longer than anticipated, causing the delay at our home.  When the rains were heading our way, the wet wood that was supposed to be drying was going to get wet again, so he had a colleague come and staple some black plastic over the exposed wood.  The fellow placed a staple in the middle of the plastic, which led to the plastic folding in on the center staples and still exposing the wood to the rain.  My husband taped the plastic sheeting so the wood would remain dry.  A few days later, finishing wood was installed around the windows, so at least the plastic was gone.  The wood surround, however, has some rough vertical grain that needs to be sanded to make it look like "finish" wood as opposed to "fencing".  It has now been another week, and the rains have been intermittant, but still no word on when the sanding will be done and then the painting will be done.  So it has taken a very long time for a relatively small project.  I believe it is a case of "over committing and then under delivering".  I wish that he would have been more realistic in terms of when the project could be done - and completed.

They did an excellent job. There was a small miscommunication on the width of the gutters as I wanted to re-use my screens, but they were flexible and everything was done as I needed -- looks good and works well. It was probably the easiest contractor experience I have had, and I have recommended them to others.

They were really friendly. In fact, we were both up on the roof looking things over. I ended up locking us out because I used the upstairs bedroom doors to get on the roof and accidentally locked the door. So, we were stuck up there for a while and he ended up calling this guy that was working in another house across the way who brought out the ladder and let us down. They were friendly and enjoyable to be with. I used them again later.