Homemasters Portland SW

We used them through Angie’s List and they were terrible. They did not get the moss off the roof entirely at all. They splashed up many of our windows with their cleaning products. They didn’t clean it up. My husband couldn’t get it off. I had to try to get them come back out to clean their mess for months and they were unresponsive. I finally had somebody else come out, do the roof, and clean up their mess from the windows. I had to fight with them to get them to pay the other guy and to reimburse us for the other guy for the job that they didn’t do correctly and that they left the mess. They finally took care of that but I had to threaten them about the Business Bureau, which we don’t do that.

They came out, they were very fast, and didn't leave any mess.

I used this provider last year when my smoke detector lost it's mind.  I have 12 foot ceilings and can not reach the smoke detector who's battery was dying.  They came immediatly last year and fixed the problem as well as pointing out I had a ant infestation in the smoke detector and eliminated the immediate issue.  I received the reminder from them this year to replace the batteries at my request, just after a major wind storm blew out my east side back yard fence.   They called, asked for pictures so they knew what they would need to repair the fence and be prepared.  They called to remind me once the day before and again two hours before they arrived to make sure I was ready for him.  It was all done within and hour and half.  If I had paid better attention to their notice I could have avoided the travel fee for less then 3 hours and got more done.  They have multiple fees based on what is done at that time.  I remember a few other things after he left but that will be for another time.  I will have them back next year for the battery exchange and all the fix it's around the house and those things out of my reach.  All three of the people I have met have been courteous and respectful.

We have a lot of windows on two stories.  Some of the windows were quite dirty.  A husband and wife team arrived at the scheduled time. They cleaned all the windows inside and out, including the window tracks, sills and frames as needed.  They washed all the screens. They did a very thorough job and the windows were very clean, no streaks, or residue.   They were very professional as well. I would use their service again and would recommend them to anyone needed windows cleaned.

The job went well.

Everything went well.

Repair guy was prompt, polite and friendly. Unfortunately it appears he was not very experienced. We expected that they would replace the cracked grout with new grout. The method for that is to dig out the old grout and replace it. What he used was actually a caulk material. It said it was "grout" on the tube but it was a rubberized, sanded material that had much more in common with caulk than grout. So, maybe it would be ok.... but I was doubtful. I had marked all the areas to repair with blue painters tape. He caulked the cracks at the floor of the shower and around the recessed tile shelf. Unfortunately he missed the blue tape on the upper corners of the shower. After he left the areas he repaired did look better. Unfortunately, two days after he left the caulk at the corners of the shower floor was splitting and gaps opened up. We called and they were quite apologetic and sent the guy out again. He explained that the shower should have been allowed to dry out a few days since moisture caused the problem. It would have been helpful if they told us that before the repair. Anyway, he recaulked the floor and also the areas he missed. I must admit that now the repairs are holding up well and they look pretty good. I would have preferred real grout, installed in the traditional way, but this repair is working.

Good customer service. Quick response time.

What started as a $249.00 "value" turned into a more expensive endeavor.....additional cleaning and repairs were needed. The job was completed as scheduled and we are very happy with the results.

It was good. They came on time and cleaned up all the mess. Gutter cleanings can be yucky!