Homemasters Portland SW

The Homemasters Representative came with a comprehensive package regarding their company, current licensing, and insurance coverage, plus other available products and services.  The  work was discussed.  It is important to note here that the $400 value Angie's list coupon was for a "removal of loose debris with a high volume air blower."  The roof had not had any maintenance In 5 years and therefore the deep cleaning was indicated.  The $400 coupon value was deducted from the $895 resulting in the $495 charge.  The service will also include a FREE Maintenance treatment in 6 months - a $195 value. The two person employee crew arrived on time.  They laid down tarps to catch debris from the moss removal being careful not to damage plants or other items.  They explained that the power washers were set to be a low pressure high water volume to "deep clean" the roof.  The light grey roof was very black and was returned to the original color after treatment.  The only concern during the cleaning was water and dirt came raining down through the master bathroom skylight.  In speaking with the workers and the Project Manager, they assured me that this occasionally happens with as the force water spray runs up the skylight external wall slightly lifting the skylight off it's gasket allowing water and debris to pass through.  The Project Manager called and  instructed the workmen to hand scrap the moss away from the remainder of the skylights which resolved the issue with no further internal "rain". He assured me that the skylight will not leak this winter due to this event. The on-site lead man apologized for not making me aware that skylights can have these issues and offered to come in and clean up the water and dirt which I most appreciated even though I had already cleaned up. All in all, I am satisfied with the work and the professional response to my concerns and in any future work, I will request manual removal of moss around the skylights of which I have 4 on the house. 9/9/2013 UPDATE: Forest Grove Oregon had 2 days of down pouring rain. NONE OF THE SKYLIGHTS LEAKED!  KNEW YOU WERE CURIOUS TOO.  I reviewed the suggested maintenance information with the Homemaster's representative.  He inspected the prior work and took close-up pictures of the 2 bathroom vents that have cracks and need replacing.  We also discussed the 6 month follow up treatment for moss and algae prevention.  Estimated time would fall in the rainy months which would allow the treatment to wash away.  We have agreed that the treatment would be done in October at the same time as the replacement of the bathroom vent boot replacements.  This plan is a win-win for both.  Cost of 2 boots installed =$165.  I appreciated the follow through and the answers to my concerns.  I am confident to recommend this company.

Wonderful service, would whole heartedly recommend them

2 workmen arrived as scheduled, and installed stainless steel sink in record time . Excellent workmanship, and also disposed of old sink.  We highly recommend Homemasters

Responsiveness to scheduling service after their initial assessment of my roof was prolonged and required me to call twice over a couple of weeks to finally get job scheduled. On day of work my appointment was "the first one on the schedule". They were to arrive between 8-9 am, did not appear until 1-2 pm. In between their arrival I called the office twice and I was given the run around with different excuses and down right lies. Finally "truth" came out that they had an emergency roof client ahead of me. Anyway I do not fault the workers, I do however fault the office for not informing of the time change and the reason, the workers can only be where the company tells them to be. Poor business practice to treat their clients and new clients with such irresponsibility! Gain a client through Angie's List-lose a client for future work?

As always, they did a great job of cleaning the roof, demossing the roof, cleaning the gutters, and cleaning up afterwards.  We live in an area with lots of fir trees so we always have something falling on the house and clogging the gutters.  They routinely do a good job.

The service preformed well.

To begin, I had some trouble scheduling this appt. I had paid in advance for a 3-hour handyman visit, since we'd just moved into a new place. When I called to schedule it, the woman took my info and said they'd give me a call back as soon as so-and-so got back in. Didn't hear back, and finally had to call them again several days later to get the visit scheduled. So not such a great start.  When the handyman arrived (on time), we gave him a prioritized list of easier things to deal with, plus questions about the feasibility of doing some more difficult things. He was pleasant and efficient about his work, left each area clean and neat, etc. On the other hand, he wasn't really able to fix a couple of items, particularly a couple of problems with drawers in the kitchen. He did work on them, and whatever he was doing did seem to make them marginally better at the time, but in short order after his visit, the drawers went back to their old tricks of "catching" or scraping/making noise when opening and closing. Not a huge deal, but irksome. It just seemed to me that on several things, he went for the quick-and-dirty fix, rather than the careful, make-sure-it's-really-right fix. So I'd say the overall experience was a B, not an A. I might use them again, but it might depend on what I need done. Or I might try someone else, just for a comparison.

It went well, they did a great job.

It was an Angie's List Big Deal that I purchased. He was actually good. He came out, he was quick, it didn't take him any time, and they were very nice. I was very happy with them and I was very happy with the product because it has worked out really well. There were no additional charges. It worked great. We use it to water the plants. It's wonderful. I would recommend them. I thought they did a good job, they were quick, and they were on time. They did exactly what they said they would do. It was a good experience.

It took several appointments, reappointments and attempts before it was done.  The first time it was horrible. Siding was cut in a small piece at the bottom of the panel and put up wavy, with the gap between old and new siding left with a raw edge, globs of paint on the trim pieces which were a different color, gutter pulled loose and left, and no note left to explain why the job was not completed properly. The second time they were told to replace the full panel, not just a piece of it, they did not, they just replaced the top portion, still no completion of the job and no note or anything left to let me know if/when they would be back.  When I complained the man was rude and dismissive.  The third time they finally did a fairly good job, still have to do some touch up painting.  I had to buy additional paint because they used it up on the bad jobs they had done.  I took additional time off work because I wanted to make sure there was no misunderstanding of what was needed.  At 67 I don't feel like doing all this stuff myself; I still work full time and have too many other things to do.  I am very disappointed.  I have much I need done but sure don't want them to do anything else for me.  What a headache!