Homemasters Portland SW

It went fine. When they had me inspect the work at the end there was only one spot that I had them redo.

They were prompt, communicative, did their work well and then left the place in good condition (no debris left).  As I said, when there was a miscommunication, it was promptly cleared up, and the job was done.

All went well. I was at work and they were able to do the work and when I came home everything was clean and the job done. Very professional and I had a report about what was done and if future work was needed.  I still need to follow up on the suggestions, but the roof is looking good.  I would definitely use them for future work.

Fine.

Very well. The front gutters were clogged so when it rained, water came streaming down onto the front entrance. Since I was having a large group for dinner in just a few days, I asked if they could come quickly to clean out the gutters. Within 2 days they did so. I was very appreciative.

Good

We have gutter covers we installed ourselves about 10 years ago from a big box hardware store.  None of these gutter covers were ever removed by Homemasters' workers so that our gutters could be cleaned.  Maybe they cleaned them without removing the covers.  We are not able to get up on a ladder and inspect the gutters.  All I saw anyone do was brush off as much of the moss as they could with a push broom.  Then they were supposed to apply zinc sulfate to eventually kill the rest with the help of rain.  Should be no problem since we live in the Pacific NW and the rainy fall season had begun.  To us, it didn't look like any chemical was applied to our roof, but we waited just in case we were wrong.  The remaining moss on the roof stuck around, so we called Homemasters to get someone out to check our roof.  On 11/29/2011, a Homemasters' worker agreed that they didn't apply the zinc sulfate, so he applied it.  We had to have it re-done a second time on 12/2/2011, and this time it worked and killed the remaining moss.  Roof looked good.  We had to lower their score on quality since it took 3 visits to complete the work.  We gave them an A for professionalism because they nicely responded to all our questions and fixed the problems. As of today (7/8/2013), I am still unsure if they ever really cleaned our gutters.  We have relatives clean them now.  But our roof still looks great and we don't seem to have a moss problem.  Hope I didn't just jinx that.

unknown

We have a lot of tree growth around our place, and so we get of moss, so there was a slight coating of moss and they cleaned around okay, but they didn't necessarily go around all over the roof to clean out the moss, they put a copper oxide or something like that on the lines of the roof, which would be washed down over the roof by the rain, and it would kill the green shade and for the most part, it was effective, but it didn't get rid of it to the extent that I had expected. The problem is that I don't know, if I misinterpreted the big deal that I had purchased. I thought they would scrub the whole roof which they didn't. There was still some green left, and when I asked them about it, they said that the coating would get rid of it over time but it didn't. I don't know if anybody else would have done it as I wanted it. I expected them to scrub the whole roof and they didn't. Everything was fine, except my expectation wasn't met.

They arrived on time and were very communicative. Appreciated the service and the price was fantastic!