Homemasters Portland SW

Repaired a few areas of sheetrock.  Did great job.  I bought a three hour handyman service and they finished up early - I should have had a list of other things for them to do.

There were two no-shows, at least 6 unreturned phone calls over the course of ~a week, and multiple reschedules at the behest of HomeMasters. After some threatening and yelling and a choice cuss word or two, they made and kept an appointment. The two men who showed up - on time - were very polite and professional, but I have to admit, the quality of their work was no better than what I could have done by myself. I was honestly expecting a high quality caulk installation like I see in many new homes and retrofits - even application, clean lines, etc. Instead I got the masking tape and wet finger smoothed caulk I have done so many times myself. The other gripe was when I initially scheduled the appointment, I spoke with the scheduler about my desire for a specific quality and color of caulk and she encouraged me to just buy it to have when they arrived, which I did. But when they arrived, they told me they really recommended the caulk they had with them (and would be happy to sell me - for $22). Then to top it off, they used white caulking on my off-white backsplash (at least until I noticed and asked them to start using something that matched). They did work with my wife to select the color, but she was looking at what appeared to be a color sample on the label and didn't notice the word "white" further down. As "professionals", I expect them to point out she was selecting white and that the color spot on the caulking *they were pushing* was an not accurate representation. All in all, I was not impressed. ------ UPDATE January 2014 ------- The caulking they applied is splitting in multiple places. They sold me two different colors of caulk and both of them are doing the same thing. In my 20+ years of personal caulking, I have never seen this happen. Since this is a kitchen backsplash and the main reason to caulk is to keep moisture from getting in the wall, you can imagine this is a complete fail. I took some pictures and was hoping to upload them here but I cannot see how to do that. Bottom line - the service they provided is worse than worthless because now I need to clean up their lousy caulking work and still have to get a proper caulking job done.

I think they're fine. I don't have much comment about it.

Good job.

I was not impressed with them actually. They came out and cleaned the gutters and the gutters were fine. They tried to push me into getting new gutters. They lured me in with the big deal and then it was the big sell. They told me that my gutters were rusty and needed to replace them with all new gutters. There were no extra charges. I would not use them again.

Arrived when expected; roof & gutters very clean; no debris left around on the site

They were great and I would use them again.  They were quick and they were competent.  I would trust them for this project and other projects.

You could eat dinner on my roof surface!! It had not been cleaned for many years and was extremely dirty and it now looks like a new roof! The crew arrived a little later than I thought they would but I think the timing was an assumption on my part and not really a late arrival. The two man crew could not have been more pleasant or worked harder. The senior person on the crew was a very experienced roofer and so I felt confidant that they knew how to walk on and treat a tiled roof. Their primary job with Homemasters was not cleaning, it was repair, and so I was a little nervous about how they would do. I called into the company to register my anxiety and was assured that they would stand by the quality of the work to be performed. I find this company to be very conscientious and willing to address any concerns immediately. The crew did a great job and we will use these services again.

First, the technician went to my neighbor's house and started to preform his work there, which was obviously the wrong house.  Luckily I had to go to another neighbor's house to borrow something and I noticed him at the wrong address so I directed him to my house to perform his work. They did not blow off the entire roof as expected. The algae control was not applied to the entire roof surface.  It was my understanding that  for $131.00 the entire roof would be sprayed, but only a few areas were treated where moss may start to grow.  The technician spent all of about 10 minutes preforming this work. 3. The gutters were not hand cleaned.  The only thing that was done was the gutters were blown out with a leaf blower and the debris from the gutters was left on the walkways and driveway.  I had to call their office and have him return and clean it up, which was a joke because all he did was take his leaf blower and blow it into the flower beds for me to pick up. The services preformed were done very unprofessionally, and I was very dissatisfied with the work.

Homemasters responded to my request for an estimate very quickly and were able to do the job within a few days.  The workmanship was outstanding and the quality of product is excellent.  Their pricing is more than competitive, it is the best in the area!  Homemasters is definitely a company that I will always use and recommend to my friends and neighbors.