Homemasters Portland SW

Arrived as scheduled and completed the work in less than half an hour.  The workers were polite and responsive to my questions.

I was able to schedule the service exactly when I wanted and got a reminder call to confirm a few days before. The furniture went together in a flash and looks great.  He was able to assemble furniture even without instruction manual.  Unfortunately the service and was unable to install dimmer switches so I had to use another contractor for that.

Salesman came to our home with samples. Was very knowledgeable of the product and how it was to be installed. We set a date and time for the work to be done. On the day of installation, the crew was well prepared and on time. Job was completed in 2 days to our complete satisfaction. They thoroughly cleaned our property of all scraps and nails when they were finished. A job well done.

They did get up on my roof. But I'm not sure what they did once they got up there. When they did get off, they urged me to buy an item and place it on my roof. They indicated if I didn't I would have severe leaking. The next day I got a call from their roofing salesman. He indicated that my roof was is bad shape and should be replaced very soon!  Also, they verified my address before they came out to my home. The employees did find my home to give me their roofing services.  However, their billing department sent my statement to  the wrong address. When the statement finally did get to the correct address they threatened to sent the bill to a collection agency.  .

Not only was he on time, he was a little early! He was professional and very pleasant. Things were done well and in a timely manner. Will probably purchase another of the company's Big Deals.

First there was a pre-visit with analysis of cost/service.    2nd visit was actual work with suggestions for future more extensive work. Service man was punctual and polite and cleaned up well.

Homemasters often replies to complaints published here with a rote message to the effect "we're working on better communications." So, Homemasters, although I am satisfied with the initial sales call, scheduling, punctuality and the overall job done to replace roofs I would probably not use you again simply because of poor communication, and don't bother to tell me you're working on it. Their sales person, Greg, signed me up after he came out to inspect the roofs and recommended replacement rather than the cleaningnthatvwas the current special on Angie's List. I had already gotten three estimates for a roofing job, and the bid he offered compared favorably to those. Work began when scheduled and was estimated to take 2 days. At the end of the day, I talked to the head of the work crew, who told me that the entire garage roof would have to have Sheetrock applied, which he thought was included in the contract. He said he had already talked to his office, and gotten the go-ahead. I asked him whether he had already installed the sheet-rock, and he indicated yes. Since my contract price specifically excluded the cost of sheet-rock, I was extremely alarmed. When I finally managed to reach someone at the office, I was told that no sheet-rock would be added until this issue had been discussed with me by the sales person. The next day, Greg came back and said that since the wood under the existing roof had knot holes in it, roofing could not be applied without first adding sheet-rock. The knot holes, of course, were plainly visible to us as we discussed them, and were just as visible on the day Greg initially looked at the property. The issue they raised surely could have been identified and discussed at the time of the original inspection and before I signed the contract excluding sheet-rock. Greg assured me that the need for sheet-rock could not have been foreseen, although this seemed very unlikely. The cost of adding sheet-rock put about 10% on top of the contract cost. Greg assured me it would be supplied "at cost", although I have no way of knowing one way or the other about this. At that point, I felt I had no choice but to agree to the extra expense and accordingly the work proceeded. Greg refused to give me any break on the overall price, even though the sheet-rock issue should have been identified at the outset. Other Angie's List customers of Homemasters have reported being able to negotiate the sheet-rock price, but Greg would not as he said it was supplied at cost. Not happy, Homemasters.

Prompt, professional and a job well done.  On time, looks good, and most importantly, resolved issues.

Purchased a Big Deal from Angie's List for a new roof installation including the removal of an old roof. I did expect to pay a little more than the initial price since the Deal was up to a 2000 sq. ft. roof, and I knew my roof was larger. I was contacted promptly and courteously by Homemasters, and an on-site visit was arranged that fit my schedule. Don came out and measured our roof, and explained additional options to me in a very professional and respectful manner. I chose to upgrade the 15 lb felt underlayment to something more substantial (DiamondDeck). Even with the larger roof size and upgraded underlayment, the extra cost seemed reasonable. The actual installation did not occur until about a month after I purchased the Deal, but since it was summer and I was in no urgent need of a new roof, this was not an issue. I asked if installation could begin on a Wednesday since my wife works from home on Monday and Tuesday, and Homemasters complied with my request. They said they may need to come out on Saturday to finish the installation, but this was fine with me. As it turns out, they did not need to. The installation crew showed up when scheduled, and performed the installation in three days, working 10 - 12 hour days. They were polite and respectful, and kept a safe and tidy work environment. The final cleanup performed after they finished was simply amazing. It was hard to tell they had ever been there! As home improvements go, there is nothing exciting about getting a new roof. But for something so mundane, I would strongly recommend Homemasters to make the ordeal much less tedious.

It went well. Tony works very efficiently and completely. He did an expert job on my cable installation. He's a great painter. My deal was for all day and he finished early which was fine. Of course I did notice some other painting things I needed done after the fact, my fault, forgot to put them on my list. He would of certainly done them if I had remembered! I feel that there aren't too many things their Handyman service couldn't perform if needed. They are professionals.