Homemasters Portland SW

as an Angie's List special Overall I was quite satisfied.  Even though there was a " bump in the road",  they were good to work with and always arrived on time. With the first leak we had a contract to repair leak, but it didn't anticipate the extensive time & materials necessary to fix 2nd leak: they had to remove old drip metal and replace with 40 feet of new metal. This involved removing some shingles & replacing with new. They didn't charge for any of this - only for the original contract. I feel they're a fair and reliable company and am glad to have found them.

They did a good job on the gutters.  They did a mediocre job on the roof.

Other than it took over one month to schedule the installation after signing initial contract, the workers arrive on time, and finished the installation in one day as promised.  My wife was impressed with one of the 3 workers, who apparently did most of the work.  The negotiation included installation of the leaf trap, which was not noted on the written contract.  When reminded, the workers checked the contract, and stated the traps were not listed on the installation order, and did not install them.  I later contacted the sales rep, Don, who apologized and honored the agreement. The company later sent 2 workers on a Saturday to install the leaf trap in 8 out of my 9 downspouts, which I am not sure why. I presumed it was because the rain barrel was attached to it.  There was also a leak in one area better the house and the gutter after the gutter installation. This was corrected by the worker when they return for the leaf trap  installation.  The gutter comes with life time warranty, which is part of the reason I am willing to pay more for.  Overall the experience was  good, and made better with the courteous and responsive sales rep. update 3/2016 We had gutter installed by them.  Had some post installation minor issues which they came out and fixed it. I was under the impression the gutter has a life time warranty from them.  Now part of the gutter came loose, lead to a leak into my ceiling.  They sent 2 persons out, did half an hour of  work, and ended up with a $281 bill.  I am still yet to find out if the leak has been fixed.   It just seems quite over priced, repairing something that could have been due to initial installation problem. The service came days after the initial promised date.

The crew showed up on time.  They explained what they were going to do.  They did a great job and quickly handled a issue on the billing. Very professional.

The workers were professional, and did a very good  job in cleaning the roof.  I even recommended the  company to my neighbors who also had their roof cleaned by Homemasters.  However, one of the downspout became clogged when the rain reason started, raised the question whether excessive debris was washed down the spout during the roof cleaning. Homemasters later installed a new gutter system for my house, with the assessment that the original gutter was too small for the size of the roof, and was made of metal that has begun to rust after only 6 years.

Professional, punctual, complete, and great price!

The whole process was easy.

The service was okay. I need to contact them to inquire about one of the gutters that was not cleaned. It took them a while to respond and do the work but it was during the busy season.

The crew was early to my appointment and had all the work completed before my scheduled time. They were quick and cleaned up thoroughly after they completed their work. I will use them again for this service next year.

Fine.  They showed up and cleaned the gutters as requested.