Homemasters Portland SW

I think they are good, it went well. They asked for additional charges, but we didn't give it. I would use them again in the future.

It went almost perfectly. My salesman, Don came by the house and checked everything out. He gave me an estimate and recommended the best options available. I kept asking ?How much extra is that going to cost? and he kept saying ?Nothing?. I awarded him the job and arranged a start date?on a Monday. He said it will take three days. When I got home on Monday, there was a dumpster in my driveway and two guys tearing my old roof off. They were using a compressor they setup in the back yard that was pretty loud so I gave them a stop time. They did some clean up afterwards, but the compressor was off right on time. They were finished with the whole job by the end of the second day. They stayed around until I came home to make sure everything was okay before they left. Everything was perfect. The roof looked beautiful and so did the yard. There was no evidence they were there, except I had a new roof. The dumpster was still in my driveway on Thursday when I got home from work, so I called Homemasters. They were very apologetic and said it would be gone by the next day. I received a phone call Friday afternoon from Waste Management telling me it was all their fault the dumpster was still there. It was gone when I got home. That was the only problem with the job and it wasn?t their fault. I?m even getting a rebate from the government because they used energy star materials.

The roof looks great and we will probably continue to keep up the annual maintenance with Homemasters. However, we had just had new stamped concrete installed a few weeks before and although I requested that they cover it and be careful, they managed to scrape it up in a number of places.  I think this actually happened when they were cleaning up and dragged their equipment across the sidewalk.  I had the concrete installer look at it, and thankfully the scrapes are only in the sealer and not in the concrete itself.  I didn't even contact Homemasters to discuss this, as I'd rather just have the sealer touched up correctly than have them try to do a crummy touch up job.  They did wash the sidewalks and deck. I had pushed the furniture away from the house, but apparently not far enough, so it had a lot of dirt and debris from the roof, which they didn't clean up. So, all in all, the roof cleaning service was good and the Big Deal price made it a good value.  However, I marked them down in professionalism since they were careless of the concrete despite my advance request for them to be careful. Also, they should have either covered the patio furniture, moved it or cleaned it up when done. We will probably continue the maintenance package, but I'll be extra vigilant to be sure they are more careful.

OK

I wasn't too impressed with them. They were here for less than 20 minutes. It hasn't rained since then so I'm not sure if they really cleaned the gutters or not so I'm concerned about it. I did tell them, did you clean? and they said "oh yeah, we know what we're doing so we were done." It was odd, to say the least. In the past when I had my gutters cleaned, the person had actually gone up, cleaned them up and had put water through to see whether or not the water will get all the way to the other side but these guys didn't do anything like that. I did call the lady and told her about that and she said that next time it rain, if I have a problem to call them but I haven't had a chance to try that yet.

We had purchased a big deal and the service was excellent.  We were really pleased with the service, they cleaned up really well, and they did a very good job. The people who I spoke to, when I called customer service were very kind, and they were always calling to let us know what they were doing and when they were doing, and so their service was great all the way around.

It was fair. They did caulking and grout repair, which was good. They did some siding repair, which was only fair. I felt the siding work took a really long time to complete.

They did a good job on cleaning everything out. They were punctual, on time and they seems to do everything, they don't leave any junk around and they cleaned up after themselves. Gutter cleaning is not a real intricate job and they did it. Pricing was fair.

They were able to get out here before they had originally stated. However, they weren’t really clear on when they could come out, so that could have been better. They didn’t charge extra for a larger house as we thought. In their inspection, they recommended we get our gutters replaced. We have not followed up on that yet.

Bought the Big Deal on AL for three hours. The initial visit did not go very well as he tried to upswell me on buying a full day. I then waited and waited to have the person call me back to complete the Big Deal. Finally, I called and they came out and replaced the grout. The charged me for supplies, no biggie, but only worked two hours of a three hour big deal. The person providing the service was very friendly and asked if there was anything else we needed. I had him give me a bid on repairing two drawers. We agreed on a price and when he came out the price had increase due to a service charge. We were not told of this. I asked the man twice if the amount was correct and he told me that it was policy to charge every time they come out. Not very cool.