Homemasters Portland SW

Professional, on time, clean and neat.

It went well.

The service turned out fine. I was not present when they did the work.

Bought Angies coupon for gutter and roof cleaning in Oct.  Service wasn't provided until Dec.  I had to call several times to try and get a date for work to be done.  At first, I was told that they were swamped with jobs.  Scheduled time was delayed until cold snap caused further delays.  When work was finally done, workers cleaned only gutters and valley leaving needles etc. on roof.  They stated that despite wording on coupon, work only included gutters and a "deluxe" package was needed for roof cleaning.  The workers did a good job of cleaning all gutters and did point out a couple of roof problems they noticed.  I have no problem with the work actually done, but feel the coupon was misleading.  It makes no sense to me to clean gutters but leave debris on roof to be washed into the gutters at the next rain.

Overall they did a pretty good job, although there was never any follow up to see how it turned out and one of the spots still drips when it rains.  They did come out and give an estimate right away but it did take several weeks as they were backed up, which is understandable. I'd probably use them again but I wouldn't say they went the extra mile.

I've been using them for years. I've been a customer for a long time. They're very prompt and very pleasant to deal with. They seem to do fine. Very easy to work with. Their price is really reasonable.

This was probably the ideal contractor to deal with because it was all set up with e-mails and phone calls. I never physically saw or interacted with anyone from this company. The work was very professional and the gutters are good quality and sturdy. I believe they did a great job, thanks Homemasters!

Started out fine; I was contacted promptly and an appointment was set up. The appointment was made for a specific time, not the usual 2-4 hour "window," which surprised me. The woman who called was very pleasant this time and every subsequent time we spoke; she's the reason I gave them a C for Professionalism instead of a D or F. The day of service the service person called me to ask whether I knew what the special included and to tell me that any additional service would cost extra. I assured him repeatedly that I understood this and it was fine. He seemed defensive throughout the conversation, as if I was arguing (I wasn't). He also told me several times that any extra service probably wouldn't be performed the same day, and I assured him that was fine; I only expected the service offered in the special. He confirmed that I would be home in case he needed to discuss any findings with me. About 15 minutes after the scheduled appointment time the tech called me to say he was running late and I'd need to reschedule. It was only about 3:15, but he didn't indicate why he couldn't come later that day. This was annoying because I'd left work early to be home at the appointment time (I realize that wasn't Home Masters' fault, but canceling the appointment at the last minute with no explanation of why they couldn't come later that day was very poor service). It was several days before I was contacted to reschedule and another week or so before the new appointment. This time, I was told that I didn't need to be home for the service as long as the tech had full access to the roof and gutters, and that a report of the work done and inspection results, with recommendations for additional service if any, would be mailed to me. The service tech came while I was at work. The only reason I knew someone had actually been there is because they placed a yard sign advertising HomeMasters on my property (without my permission)and the debris that had been blown off the roof was in the yard, on the patio, walkways, etc. No cleanup at all. If the roof was actually treated for moss the treatment was ineffective; the moss is quite healthy a month later. They did do a decent job on the gutters, which is why I rated Quality a C. I received the promised "report" by mail a couple of weeks after the service; it was basically an advertising flyer with checkboxes showing options for the condition of the roof: good, average, etc. In my case, the box marked "needs replacement" was checked. No details were provided. The roof is 20 years old and it's possible it does need replacement, but I don't trust Home Masters' judgment and certainly won't invite them back to bid on the work. Overall, I think I could've hired a handyman to clean the gutters and sprayed the roof with Moss Out myself for under $249, with results at least as good as if not better than I got (and I wouldn't have had to dispose of the yard sign).

They did a fine job.  It was a busy season so I have to wait for couple of weeks but everything was fine.  The gutters haven't been clean since we moved here and they did a good job.  However, my house is very small so I think the price should have been less.

Great job.