Homemasters Portland SW

This was the first time I've used a professional gutter cleaning service: we usually do this ourselves, but the VIP package on Angie's List seemed like a good deal. Homemasters scheduled the work promptly and they arrived when they said they would. I wasn't home during the actual work, but when I arrived home that evening I saw the moss treatment on the roof and a sign in my yard indicating that they had completed the job. Before scheduling the work, I asked if they could also clean my detatched garage, which they did for an additional $25. They recommended replacing the gutters, which we plan to do sometime in the next couple of years. Overall, the roof stayed free of moss for quite a while. Good experience.

Knowledge of the job to be done gave me confidence to proceed and that confidence was justified by the work performed. They were on time, efficient, polite and cleaned up beautifully. We are using them for a more in depth power wash of the roof, needed because it had not been done in many years.

I think it went pretty well.  After placing my initial call to get a quote, Dick came out within a couple of days to quote the job.  After sending in the signed proposals the morning of 5/6 and after not hearing from anyone, I called the office about scheduling the work.  I called the morning of 5/7 and was told they would get the work order typed up that day and would call me back to schedule either later that day or the next morning.  I didn't hear back until 5/9 and the work was scheduled to be done on 5/30.  I wasn't in a huge hurry to have the work done so the wait time was not a problem for me.  I wasn't home while the work was done but I came home to a sparkling clean house.  Despite the somewhat bumpy beginning, I'm pleased with the work that was done.

I do not like their work. They just blew the roof and still left a lot of needles. They said they would hand scrape moss in the front roof, but certainly they did not do it. I called them two times and did not get the thing resolved. They said they would apply moss and algae treatment, but

I think it was positive. They were really helpful working with us. We had actually got another company and when I went to Angie’s List and read their reviews, they were not good. This company gave us a better price and they came out quickly and did the work, it seems to be good.

They were terrific.  On time. Did their work efficiently.  Very courteous.

I called to schedule my initial Big Deal roof/gutter cleaning and was told someone would call me back. They never did, so I had to call them back again. At that time I was told that I couldn't schedule the cleaning because they did not have a work order for me. In order to get a work order I needed to schedule a "consultation" for an inspector to come and check out our roof. Of course, the result of the consultation was that our roof really needed maintenance above and beyond what the Big Deal covered, which is probably true. We had lived in the house for approximately 1.5 years and it had probably been many, many years since the roof was cleaned. There was moss and other debris that needed removal, so we opted to go for the Deep Cleaning Package at $840, to which they applied a $250 credit from our Big Deal Coupon. After the consultation the inspector told us he would submit our work order and someone would call us to schedule the actual work. A week went by and nobody called us. So, I called them...again. The first available time they had was 3-4 weeks out. They came and did the deep cleaning and it looks really nice. I was under the impression that we would be getting a detailed report of the condition of our roof along with this package, instead we got a cookie cutter form where they circled "good" for the condition, with no details. A few days later we got our invoice in the mail with the billing date and due date the same day that our service was performed with absolutely zero instructions as to how to pay the invoice. They provided their website on the invoice, so I went to the website to pay and couldn't find anywhere to pay. I called the number listed on the invoice to try to pay over the phone and the person who answered asked to put me on hold. Really what she did is transfer me to their answering service who couldn't tell me anything about how/where I can pay my bill. The answering service told me I was transfered to them because the initial person I spoke to had a call on the other line. They told me they would have somebody call me back. Nobody has called me back. I guess they don't want my money that badly.

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90% was done well, but job was not completed. They were notified of this and came back in a few weeks To complete the work.

I joined Angies list because I needed to find a service.  Maybe this apply's to Angies List as well as the selected provider.   I payed $450 for something that did not meet my expectations and now I feel like I need to find another service that I will need to pay significantly more to meet my expectations.  GET THE MOSS OF MY ROOF!!! 1)  I live in Portland,  my house is relatively new, however we are starting to see really nasty moss issues in the 5 years since it was built.   2)  I went to Angies list to find someone to address this problem.  I found 2 DEALS.  one around $600, One $250 both basically claiming the same thing.  (I THOUGHT) 3)  So we went with the cheaper one.   4) When the sales guy came out we discussed services.  HERE IS THE THING>>>>>  I pointed out all the areas of the roof where I could see Moss and area's of concern and said I want that cleaned up.  The sales guy explained how they wold do that.  He further said that at this time of year they would "hand rub in treatment" due to the possibility of rain which would wash the treatment away.  The salesman DID NOT TELL ME That this service would not remove the Moss, however he did discuss removing the moss on the gutters  at a significant risk to damaging paint.  Net is, after talking to the sales person I thought I was paying to have the Moss removed, the treatment hand rubbed in. AND the downspouts cleaned out along with a report. We went through the contract and he went through FAST...  Getting the VIP package..  WHAT HAPPENED???   they showed up and said ... we will be here for 45 min and we will take all the debris out of the gutters by hand.     No report left, No check back in...  I can see the chemicals on part of the roof ( I took a picture), where it was just thrown on.  .... My roof still has all the moss that prompted me to seek a service....    Of course this could be entirely my fault for not understanding the rules when evaluating providers on ANGIES list in regards to understanding how to use this tool. In this initial case I don't understand what Angie's list did to help me ...   and unfortunately my expectations were not met.  AND I must now find some other service to partner with so that I feel comfortable that my 5 year old roof is getting the attention it deserves to ensure longevity.