Homemasters Portland SW

I called the company twice to schedule a time to clean the gutters with their $119 special deal 12.21.2012. They could not do the work before 1.4.2012 but by 1.11.2012 and at $175 once they found out the square footage of the house. So, I was not that happy that this began to sound like a "bait and switch" deal with the pricing. I called them again on 12.28.2012 to get a definite date and confirmed 1.5.2013 between 9-11 AM. Two people showed up at 8:30 AM. I asked them what it would cost to also blow off the debris from the roof and they told me that would be an additional $75 for a total of $250 as part of their "VIP Deal". I agreed and they finished the entire blowing + cleaning of gutters and drains within an hour . Although I had to remind them to blow off the roof debris now collected on my deck, I was reasonably satisfied with the work performed. I still think that Angie's List needs to make it clear that a "special price" needs to be "special" and not a "hook" to get a customer to call and find out that there is a square footage angle to the deal that might increase the "special deal".  This seems shady to me.

unknown

Excellent!

Homemasters was very professional on scheduling and evaluating my particular roofing/gutter issue.  After reviewing the issues, they sent out a small crew to perform the work.  They were very professional and polite.  Once completed, they cleaned up all materials and left my home looking great.  I would definitely use them again.

Used the coupon advertised for roof cleaning and moss removal. While everything was done as advertised, the fine print shows that they do much less than you might think.  Two guys were here for 20 minutes, hosed off the roof and sprinkled some white powder and were gone. Hard to justify the money to me.

Purchased the gutter cleaning deal on AL in late October and promptly contacted HOMEMASTERS to schedule a date for them to come and the clean the gutters. I was called back and given the date of November 28th.  A month out? Really? Last year I had All Surface do the work and they came out a week later after calling. Same time of year too. Well I had already spent the money, but my gutters were pretty filled so I borrowed a neighbor's ladder and got up there and did the work myself. I figured someone coming out and cleaning all the gutters wouldn't hurt so I kept the appointment. Plus, I had already spent the money and wasn't sure on the refund policy. On Nov 28th, they showed up on time and they did the job quickly. Maybe 30 minutes? I was not home at the time but when i got back I walked around the house and noticed that every single side and window frame was covered in debris. I took a photo and promptly emailed it to their customer support email. I didn't hear anything back but a couple hours some guys from HOMEMASTERS returned and said they were there to do the cleanup. I'm not sure if they were the same guys who did the original work. The guys got most of the dirt off but there are still some stains on the window frames. They are white so I will just have to tackle them with paint in the Springtime. A week later I was contacted on the phone by the business to see how the work went and I swear what I thought was a courtesy call turned into an up sell to get me to replace my gutters. I called them out on that and they promply said goodbye. I do want to mention that the guys who showed up to do the cleanup work were super nice and professional and I'm sure they were just under company order to do this job as quick as possible. My recommendation? If you are looking at an Angie's List deal, call the business and tell them you are looking at the deal and ask them if purchased how long it will take to have the work scheduled. If I had known it would take a month, I would not have purchased this deal.

Overall, we are happy wiht the work that was completed. They called timely to schedule the appointment and told us it would be a few weeks out. That wasn't a problem for us as weren't in a rush to have the gutters cleaned. The only issue we faced is the day of the appointment I received a call that they went to the wrong house. They had a former address on file for a previous home we had them do work at. They were still however to complete the work that same day so I was satisfied. Also followed up with a call to make sure we were happy with the work. Only thing I would suggest is to confirm the address you have on file prior to the appoinment.

We have a large house and our gutters were flooding out our neighbor.  We explained the situation to Homemasters and they managed to work us into their schedule the same day.  They were professional, quick and did a wonderful clean up when finished.  We will use them again.

They showed up on time, did what they said they were going to do, did it well.

They showed up on time and did a thorough job.