Homemasters Portland SW

This was a big deal for gutter cleaning. The price was good and they did a fine job. Would hire again.

After completing the service in May, I was told I had to wait a few months, then they would return to sweep the debris off of my roof, and charge me another $250. That pretty much removed any incentive for me to consider this a "deal", since the deal promised they were going to treat my roof for $225, including a blow-off of all debris. They said the moss had to die, then they'd come back to sweep it off in October, at which time I would be charged $250. They told me I had a great roof, in good shape - this was not a neglected roof. I felt they wanted to get more money from me, which defeated the purpose of using Angie's Big Deal coupon. Also, they didn't call back to follow-up with that second appointment in October. If they had, I would have explained my disappointment to them.

The work was exceptional as was the workers.they were here on time and made sure we were satisfied before leaving.

The HomeMasters team arrived for the scheduled window of time and proceeded with the work.  While I was at home, I would not have had to have been.  During their first visit, about 18 months prior, the roof was much more in need of attention, and I do feel that with regular visits my roof is in better shape and certainly looks great.

Everything they did was perfectly done and we will have them back!

Appraiser came by, reviewed the damage and had the crew out the next day to repair the wind-damaged downspout.

Homemasters was prompt about coming to do the job, and completed it just fine.  However, a few days after it was finished a representative from Homemasters knocked on the door to tell us that our roof needed to be replaced.  He explained what his crew had discovered on the roof and why it needed to be replaiced and we invited him to come back at a later time to give us his estimate.  The estimate turned into a lengthy high pressure sales pitch.  We told him we had to get other estimates and that we would get back to him.  He called my husband at work almost every day for a number of weeks trying to persuade him to choose Homemasters.  Frankly, it became so annoying that we decided to go with anyone BUT Homemasters.  It's a shame, because they did a good job on the cleaning and they had a competitive estimate for the roof replacement, but they blew it with the high pressure sales tactics.

The workmen arrived on time which was 9 am. on a Sunday morning.  I pointed out the area and explained what was happening.  But they understood prior to arriving what the issue was and assured me they'd done this type of repair many times.  I was then given a detailed explanation of how they were going to cap one end of a section of gutter, cut holes in the two affected gutters and install a piece in between the two that would allow the water to flow more efficiently through the gutter system.  James Rogers, the owner had given me the same explanation on the phone when I initially called about the issue. The guys went to work and within about 40 minutes or less they were done.  The installed piece match my gutters and most of all - it works!  I no longer have a waterfall when it rains.  My front porch stays dry in downpours and I have put a door mat there again as it stays dry.  I am very, very pleased with the results.  This is why I depend on Homemasters for my roof's maintenance and gutter needs.  They are knowledgeable, dependable, efficient, professional and responsive to my calls for help. 

The Big Deal cost $119 for home gutter cleaning.  We had called in advance to discuss the layout of our home and were told if we wanted the upper story cleaned that would cost extra so we decided to skip that and just stick with the terms of the Big Deal.  Once the crew got on site they told us that the Big Deal did not cover our garage's gutters, just the house, so we would have to pay extra for that.  That made no sense to us since the garage is attached to our house, not a separate structure, and we felt like they were just trying to charge us more on the spot to recoup any discount they may have given us through the Big Deal. Although they seemed to be busy while they were here (they sure used lots of water!), their cleaning methods were ineffective. During the next big storm a couple of weeks later, we were up on a ladder cleaning out the garage gutter because the water was flowing over the edge.The gutter by our back door was also plugged so we cannot imagine what they accomplished during their visit besides walking on some of our landscaping.

Good.