Beacon Home Services, Inc.

Very professional and explained all of our options in a way that I could understand. Our home feels much safer now.

All three jobs went very well. Technician was fully competent, had all supplies needed, and worked expeditiously. He explained all aspects of the work, responding to my questions promptly and politely. Clean up was complete. As the meter box had to be replaced, Beacon Electric arranged for Dominion Power to turn of and then back on the power feed from the street. The also arranged for the County Inspection to be carried out.

We have lived in this house since 1979 and have used many contractors. Beacon Electric is the best whe have ever had.

I do not recommend Beacon Electrical for the following reasons: I had an external dusk to dawn lamp post that was not working. I was referred by Home Advisor. I have had success in previous referrals from Home Advisor and spoke to the reception at Beacon and scheduled an appointment. During the scheduling, the reception told me that there would be a $59 home visit payment, that would be deducted from the cost of the repair. I agreed to this, as this is standard for pretty much all of the repair people that come to your house. When the repairman arrived, we discussed the issue, and I gave him the background on the issue. At that point, he told me that for him to go any further with a diagnostic, he would need to charge me an additional $225 for him to be able to tell me what was wrong, and to fix it. At that point, I was wondering what the $59 home visit was for. Wanting my lamp working, I authorized him to hook his devise to the lamp post. Once complete, he said that the wiring was working going back to the house, and that it was probably the sensor, and he would go back to his truck and come back with estimates. I then asked him to hook the wiring directly to the lamp head to see if that worked. Fortunately, the lamp head worked. Otherwise, had I not spoken up, he would have included a new lamp head in his estimate. When he returned from his truck, he had 4 different charges. The first one was for $225, and that was for him to do nothing. The second one was for $440 and was for him to replace the sensor and nothing more. The third was for around $600+ and it was for him to replace the sensor and the GFI in the garage (nothing wrong with the GFI). The fourth was for $800+ and was for him to replace the sensor, the GFI in the garage and the exterior electrical outlets. Again, not sure why the GFI and the exterior electrical outlets were included, because they are operational, and he did not even look at them during his time at my house. I chose the $440 option to have the sensor replaced and to make the lamp post operational, as it was the reason that I asked them to come to my house. The repairman spent a total of about 40 minutes at my house. I later called the Beacon Electrical and told them that I had an issue with the initial quote of $59 which later became $225 when the repairman came. I explained the above to the reception and was promised that the Supervisor would call me. It has been 5 days, and still no phone call from the Supervisor. Yes, they fixed the sensor. However, I object to how I was told $59 for the house call and estimate, however, when the repairman came, the troubleshooting ballooned to $225. I believe that $440 is way too much for replacing a sensor on my lamp post. I had previously replaced the lamp post with a new pole several years ago, but apparently the sensor that came with it was defective.

Great service provided and very attentive to scope of work. They are responsive and timely with their work. I would recommend them.

Terribly expensive. One hour's work for $550.

David R was super responsive and professional. His concern for health safety, mask on when approaching the house, and cleanliness, put shoe covers on before entering, were very much appreciated. Very tolerant of annoying barking dogs. Will keep his card handy for future needs.

Excellent service

Lies.

I strongly recommend them to other