Beacon Home Services, Inc.

Update: Within 48 hours after my original review I got a phone call from the Beacon Electric Office Manager. Due to my work schedule it was a couple days before I could return the call. When I did, the Office Manager apologized for my original experience and said that was not the kind of service Beacon expects of itself. I was offered a significant discount and a time and date of my choosing if I would consider giving Beacon another shot. I know that no one (or no company) is ever perfect, so I agreed and we set a date of this morning at 8:00 for Beacon to return to do the job. The two electricians arrived promptly at 8:00. They were very professional and did their work in such a way as to not disturb my working from home. They replaced both light fixtures and made the adjustments I asked for. They thoroughly cleaned up after themselves, taking away all of the packing materials. They put the old fixtures in my garage so we could donate them to Habitat for Humanity. They replaced the electric box for the 20 foot foyer fixture because the original builders grade box was not rated to hold the weight that either the old or new fixture put on it. The new box is much sturdier, so I have no fear that the light will fall when we move it for dusting. They also advised me that I should change my upstairs smoke detector because the plastic has turned beige from aging. He told me the color change is a good indicator of needing replacement. I'll buy and install the new detector myself this weekend. After an unfortunate start Beacon turned my experience around and hit it out of the park. I am completely satisfied with the work they did, and I will definitely keep them on my list for future electrical jobs. I appreciate that they were willing to admit their original error and step up to make it right. As a result, I am basing my grade of their work on today's experience and disregarding the first time as an anomaly. Based on positive reviews on Angie's List I took a chance and contacted Beacon to replace two hanging light fixtures. I very clearly and specifically told them that one of them was approximately 20 feet above our foyer. The service was scheduled for between noon and 4:00pm today. I got a call from Beacon at 2:30 telling me that the electrician was finishing a job in Woodbridge and would head to my house after that. At 4:00 I called Beacon and asked where the electrician was. They returned my call and told me that the job had run long and the electrician would be on his way soon. They asked if he could come by late. I said okay, and about 20 minutes later got a call from the electrician that he was on his way.  I described the job and he told me that he couldn't replace a 20 foot fixture. That's a two person job. I advised him I had figured that, which is why I was very particular about it when I made the original call. He said he might be able to replace the other fixture but the foyer fixture would have to be scheduled when two people could come. He told me all their people were on a big job and he was the only one out on other calls today. While waiting I took the opportunity to call Beacon and lodge a complaint. I was told I'd be called back. I was not. He arrived at 5:00pm. By that time there was no way I was going to let any work be done, so I just asked that he give me an estimate. He spoke knowledgeably and what he said made sense. The quote he gave me seemed pricey, but I'm willing to pay higher for high quality work. Beacon needs to understand that the first time they are called to do a job they are auditioning for work beyond that first job. Beacon failed badly in this case. Now I'll be doing what I should have done from the start and I'll call a few companies in for estimates. The situation with one of the lights is not safe. That's why I wanted it done today. Now I'll have to cross my fingers and hope nothing happens while I try to figure out who should be my electrician going forward. Beacon has a very big hole to climb out of if they want to make it onto the list for consideration. Their only saving grace is that I was teleworking today. If I had had to take a day off for this I would have been furious.

The service was good, they did everything they had to do with the service. The staff  and owner were extremely nice and knowledgeable. I would tell a friend to talk to the owner if needing work done. What stood out the most was the friendly nature of the owner. He sits down with you and takes time to explain what his company can do for you.

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They replaced outside lights and fixed a light switch. It was fine.  It was simple and they did a good job.

They are absolutely fantastic organization. We had a very complicated installation because of the gas company but they're extremely professional and very proactive. Jessie was the electrician and he is absolutely superb. Don was the gas installer and he was good in dividing a way to stall a gas line without doing any internal damage to the drywall. The company was very responsive and I would give them the highest recommendation. We had a very critical situation.

Victor arrived a few hours after we called Beacon. It was after hours but he showed no sign of impatience or need to get done in a hurry. He all kinds of tests and diagnosed our problem. He did a temporary fix and said he'd be back next day. He gave us a price and said they'd call to make sure we'd be home. We had a family emergency the next day and were unable to have the work done until two weeks later. We explained to the receptionist our problem and they were very understanding. After we returned home two weeks later, we called and next day Victor showed up to complete the work. While doing so he said he smelled burning plastic. He investigated and found a socket in my kids room near where he was working had been arcing and the wires were badly scorched. He repaired this also while he was there and probably saved us from a dangerous situation. He also cautioned that we should have our other sockets checked and replaced. He gave us a price to do this and change out all of the other sockets. This is the second time we used Beacon and the second time we were very pleased with them and especially with Victor. The owner called us to check how everything went and if we were happy. Not many companies do that nowadays. It's very refreshing and service oriented.

It was okay. The lights were installed and we're pretty happy. I don't know if we're kind of wowed. I guess it was what as advertised. The men came in and they were working. It was good enough work. The initial deal had one style of recess for the thing that goes in before the lamp. We didn't like it so we purchased four additional. We purchased something that was a little bit better. The lights are still working. What we didn't do and I guess that was not part of the deal, the finishing job. When they left here, there was some hole in the ceiling. We didn't actually sort of complete the work, aesthetically speaking. Whatever damage was done in the ceiling as a result of the installation was not part of the deal. That's the only outstanding thing from that project. The work was fine but the reset style I didn't think was impressive. I wasn't here but I don't think my wife was very impressed with that person. The quality is good. I would give it more research before I use them again.

It went fine.

They were great and very responsive. We had to take picture and set to them to avoid paying for onsite inspection and we did a conference call with them. The two gentlemen that came did a neat job and were very professional. We asked if they could move it just a little bit and they accommodated that. We were very impressed with those two gentlemen. We got a unit which was in the big deal. We took pictures so they know that they unit would be far from the propane gas tank. They were very nice and double checked everything. They delivered what they advertise and they did a clean job. They were very helpful and wanted to make sure we were happy. The two nice and professional gentlemen was Frank and Victor.

Had an issue where my spare bedroom lights were flickering and I had that "burning smell" in the air. Called beacon around 8:00am and spoke to a receptionist. She advised a tech would be dispatched between 10:00am and 2:00pm. Got a call from the tech (Francis) who said he was on his way and would be here at 10. He actually was at my house at 9:50am, so that was a plus. Francis did a detailed inspection (about 2 hours) then presented a list of options. Initially he tried to sell me a new breaker panel since I have a FPE. I know FPE's are dangerous because he is the third electrician to tell me that; however, that's not what I called about. I declined the breaker panel replacement and we negotiated the price for the work that I had initially called for. He said he would troubleshoot my issue, but couldn't make any promises due to my FPE breaker panel. Francis troubleshoot the circuit in question and he found the issue to be a semi melted outlet half way through the circuit. Francis took the time to explain to me the outlet had the hot and neutral wires reversed on the outlet and the screws were loose, so that was what caused my issue. He replaced a total of 6 outlets and now my lights work great. For the work performed, I think the price was fair.