Beacon Home Services, Inc.

From start to finish I couldn't be more pleased with my experience with and the work done by Beacon Electrical Services.  Bob Hanifin, the owner, worked very hard to get me to schedule my appointment which I so appreciated, more than he could know. On the day of service I received a call 1/2 hour before our appointment, confirming our 8am start time and that the team would be on-time. Victor and Jimmy arrived right on time, had all of their equipment and tools plus drop cloths and booties so not to track around dirt, and after reviewing with me the scheduled work and asking and answering questions, got right to work. The scheduled work was completed plus some extra electrical work based on the electrical inspection. Reccomendations were provided for future jobs as well. Victor and Jimmy were great. They understood the quirky and old elcectrical system in my condo, and both went out of their way to keep my informed during the different stages of work. Their work was professional, efficient, and trustworthy. My condo is also very tiny and they didn't mind having me puttering around under the feet while they worked.When the work was finished they reviewed the work done and the reccomendations, cleaned up after themselves and went on their way.

This experience had a rough start, but given how it ended I will say that there are many businesses out there - big and small alike - that need to take a page from Bob's book on customer service.   Beacon was my first pick of electricians from Angie's List, so I called them up.  There were initially some communication issues on Bob's end (the owner) around scheduling the appointment, which is why the only grade here that isn't an A is on responsiveness - but to be fair, Bob did say that he is in the process of acquiring some help to coordinate all his inbound calls and scheduling.  That will be the final cog to put in place to say this is a shining example of a company that others truly need to look up to.  Once Bob realized that I had slipped through the cracks, he went completely out of his way to make up for it.  He had his stellar technicians Victor and Jimmy come out that same day to do the work and he also gave a generous discount on the work.  Victor and Jimmy were outstanding; they were clearly passionate about their company, were very professional and courteous, and walked me through all the work they would be doing before they did it.  I was interested in watching them wire the breaker box (just for my own education) and Victor patiently explained everything he was doing as he was doing it.   They were extremely efficient and finished in just a little over an hour.   I was also impressed that they utilize the latest technologies for their billing and invoicing - none of that carbon paper nonsense.  Once they left, Bob gave me another call to make sure that I was satisfied and again he profusely apologized for the communication oversight.   In this day and age so many companies have really lost touch with the art of customer service, so it's truly refreshing to see that Beacon is starting to rewrite the book.   My wife and I have plans to finish our basement and do some other remodeling projects, and I can say without a single doubt that Beacon will be the only electrician I will call for those projects. 

They are clean and professional as well as friendly and prompt.  I would recommend them to others.

I signed up for the deal for four recessed lights for $499 that included a complimentary electrical inspection.  The technicians, Victor and Jimmy, called to let me know their ETA and were right on time.  The examined the area where the lights were to be installed and made recommendations based on items in the room that needed to be worked around (ceiling fan, duct work, etc.). The were extremely professional and friendly, and their work was excellent. They covered all furniture and surfaces in the room before they began the work.  They were very efficient and finished within a couple hours.  They cleaned up after they finished the installation, and I did not find any debris left behind.  The lighting looks great and makes a very big impact in the room. They then repaired a non-functioning electrical outlet as I requested, and performed the electrical inspection.  Victor made recommendations on other issues that he believes should be resolved.  They followed up with a quote for the additional work for my review. Overall, this was a great experience and I look forward to working with Beacon Electrical Services in the future, and would be very happy to have Victor and Jimmy back to perform the work.

I have used Beacon Electric twice now- in oct 2011 and January 2012. It was a pleasure working with them from start to finish. They were very responsive, prompt and exceptionally courteous. The electrician Victor took care to ensure he left nothing to clean up on both occasions and freely answered my questions, explaining what he was going to do and ensuring that everything was as I wanted. The whole house electrical inspection discovered some electrical issues that my recent home inspection had not brought up. I will definitely be using them in the future.

We used the special offer that was running on them.  We were very pleased with their services.  We spent about $2300 on their services.  We will use their services again in the future.  In fact we want to install some recessed lights in our kitchen and so we will use them again.  They had put that on the original invoice but it was around the holidays and we didn’t want to do it then.

The two technicians called to inform me they were on their way and arrived in a timely manner.  They diagnosed the problem right away and gave me an estimate.  They were careful not tear up  my lawn and cleaned when they finished. They also took pictures of the botched original job that was done when my home was built and e-mailed them to me.  I was very impressed with their knowledge and professionalism and  the ease in which they handled such a big job.  Their boss even called later to make sure i was happy with the work. I will definitely use this company again. 

The master electrician (Jeff) arrived on time both days and after a walk through went right to work.  He kept me informed of the irregularities as he found them, made numerous corrections and worked around problems as needed. He replaced almost all of the outlets and switches on the first day. The next day he came out to replace the box and finish the outlets. He had some difficulty installing the new box, due to some modifications that had been made on the other side of the wall during the kitchen remodel. The new box was bigger than the old one but he managed to get the box installed and put in a temporary support. He was meticulous in his work and cleaned up after himself. There were some holes left in the wall that were needed to get the new box in that needed to be fixed later. Bob worked with my schedule and sent out a carpenter the next Friday to fix the support issue and the holes in the wall. Then I realized that one of the switches had been missed and then the living room fan suport pole broke in half leaving the motor and blades dangling by it's wires. I called Bob and he sent Victor (and an apprentice?) out to replace the fan and do the last switch at a reasonable price. All of the agreed upon work has now been completed to my satisfaction. Over all I was very pleased with their service. They were prompt, professional, accomodating and informative. I have no complaints. .

The upgrade performed by Beacon Electrical Services was done in an exemplary manner.  This being my first usage of a "Big Deal"  I was interested in seeing how it would work.  From the first, Bob Hanifin, provided all the support and information I could ask for and needed.  He followed through the entire process with me, including an estimate of those costs not included in the big deal, how the project would be worked, and the Fairfax county inspection and permit process.  I was extremely impressed with Bob's personality and willingness to provide support. The actual panel upgrade was performed by Jeff, master electrician.  Jeff took the time to not only do his task but explain to me what he was doing.  Simply stated, Jeff did an outstanding job to a degree that if I use Beacon Electrical in the future, I will request Jeff as the master electrician on my project. From my experience with Beacon Electrical Services, I would not hesitate to highly recommend Bob, Jeff, and the company for any electrical projects.

Excellent service.  Responded quickly to my service request. The technician (Victor) arrived on time, performed the work expeditiously and professionally, and cleaned-up thoroughly upon completion.  I recommend Beacon Electrical Services and Victor without reservation.