Beacon Home Services, Inc.

I want to say the process was almost a comedy of errors, but it was really a pain in some ways.  First, they lost our "reservation" for the day to do the work, but rescheduled it to work within out schedule.  Next the guy who came to do the panel broke one of the lights in our basement and did a so-so job of cleaning up the glass (he did give us a little money off the bill, like $50).  Then, when the inspector came, he failed the panel for "sloppiness," which ended up being 2 missing screws for the panel cover and a missing "cover" over the space where the breakers stick out (you could stick your finger into it and theoretically shock yourself).  Anyway, the same guy came over and fixed it on a Saturday about a week after the failure, which he grumbled about. Then, this past week we were moving an outlet, so we went to turn off the breaker and found that a couple were mislabeled, granted I think he just skipped one and got mixed up from there, it was discouraging.  I had spent about half a day working on labeling all the fuses before the guy got there, so that there was more detail, and then he proceeded to waste my work by just putting labels in like "lights and outlets" for about 4 of the breakers, so we had to go back through and figure out which ones were which.  All he had to do was copy the sheet I gave him for labeling.  

When we called for service, we were told that there was a technician nearby who could arrive in an hour. Steven arrived promptly, and was able to locate and fix the problem quickly. He showed us where the problem was, and was courteous and professional. He also recommended surge protectors for our circuit breaker panels. The price for the repair was consistent with the estimate that we were provided over the phone. We would definitely use this company again.

 Initial contact was handled very professionally.  The receptionist gave me best available date and time.  She then assured me that I would receive a followup phone call a day before appointment to confirm visit.  This was done exactly as she stated.  Day of appointment, the Beacon technician (Jimmy) called me ten minutes before the appointment time to give me his ETA. Upon his arrival, he was very friendly and quickly began installing the ceiling fan. He and his assistant were efficient and did an excellent job in cleaning up the work area.  I appreciated the electronic receipt that was sent to my email, after I inspected the work and was satisfied with the final product. My wife and I were very impressed and would not hesitate to use them again in the future. Outstanding service.

It went great. They called to let is know they were on the way, arrived on time, and worked quickly and fairly quietly.

unknown

Excellent - friendly individual who explained the full procedure

It did not go well. I don't fault him for the dozen holes in the ceiling as he tried to find space for the recessed lights. I do fault him for moving the central fixture 3 inches to the right, so it's now visibly off-center. A very cheery person promised to come out and look at it--and fix it, I hoped--but that's the last I've heard from the company. More concerning, we got a "free" inspection of our outlets and service panel. Again, a previous contractor had done a shoddy job of installing the outlets. But we were told we needed our entire panel of circuit breakers replaced; that the circuits were not sufficient for what they were carrying,l and that it would cost $3-5,000 to replace and it should be done soon, since it was a fire hazard.I found this extremely troubling, since the panel had been inspected twice. Last month, we had a pipe burst. I took the opportunity to have the panel chekced by the master electrician who was working on the insurance claim. He told me the panel was fine; if the circuits were overloaded, they'd have tripped repeatedly--something that doesn't happen. I'm left with one of two choices: either the electrician was trying to drum up buisness, or he doesn't know his trade. In either case, I will not use this company again,

The work was perfect and I will use them in the future for all of my electrical needs.

Workman arrived at 8:00 a.m instead of 12:00 noon, no call letting me know, good thing I was home. Check plugs said there would be an additional charge per plug to ground plug to box in wall. So the 399.00 price I thought I was paying almost doubled. Almost canceled job, but had it done. Workman did a good job. Told owner he needed to chance wording in ad. Very misleading.