Beacon Home Services, Inc.

They were fine. It went very smoothly.

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Two people came out and it took them about two hours. Basically they are the only guys that do that. They were supposed to come back for something else but they completely forgot.

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Victor, from Beacon Electrical Services, came to our home on January 26th to give an estimate for the work we wanted.  He came exactly on time, listened to everything I had to say, and answered all my questions.  He explained how they would do the job and explained how he worked out the estimate, which was within our budget.  He then told me about the company and their employees, emphasizing how customer service was their top priority.  He did an excellent job.  His professionalism and thoroughness were outstanding.  He made me feel that the company really wanted to do this job.  I was really impressed with Victor and decided we would go with Beacon after meeting him. Francis and his crew arrived a little over a week later.  The job took several hours.  At several times during the day, Victor would show me what they had completed, how the work was going and what remained to be done.  He kept me informed, step-by-step, of the progress, making sure I was satisfied wit the work.  When the job was completed, they did a superior job of cleaning up.  The quality of the work was excellent. I highly recommend Beacon Electrical.  From beginning to end, everyone was professional, courteous, and went out of their way to make sure I was happy with everything.  We will definitely use Beacon Electrical Services for any future electrical needs.

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We bought an angie's list deal through this company.  They were very honest.  They told us that if we upgraded to what was stated in the deal that it would be more money and shared the cost with us.  The lights look great and have never had any problems with them.  We are very satisfied!

The electrician was absolutely great! They gave me a report in a timely fashion. I felt the price was reasonable.

Update: Within 48 hours after my original review I got a phone call from the Beacon Electric Office Manager. Due to my work schedule it was a couple days before I could return the call. When I did, the Office Manager apologized for my original experience and said that was not the kind of service Beacon expects of itself. I was offered a significant discount and a time and date of my choosing if I would consider giving Beacon another shot. I know that no one (or no company) is ever perfect, so I agreed and we set a date of this morning at 8:00 for Beacon to return to do the job. The two electricians arrived promptly at 8:00. They were very professional and did their work in such a way as to not disturb my working from home. They replaced both light fixtures and made the adjustments I asked for. They thoroughly cleaned up after themselves, taking away all of the packing materials. They put the old fixtures in my garage so we could donate them to Habitat for Humanity. They replaced the electric box for the 20 foot foyer fixture because the original builders grade box was not rated to hold the weight that either the old or new fixture put on it. The new box is much sturdier, so I have no fear that the light will fall when we move it for dusting. They also advised me that I should change my upstairs smoke detector because the plastic has turned beige from aging. He told me the color change is a good indicator of needing replacement. I'll buy and install the new detector myself this weekend. After an unfortunate start Beacon turned my experience around and hit it out of the park. I am completely satisfied with the work they did, and I will definitely keep them on my list for future electrical jobs. I appreciate that they were willing to admit their original error and step up to make it right. As a result, I am basing my grade of their work on today's experience and disregarding the first time as an anomaly. Based on positive reviews on Angie's List I took a chance and contacted Beacon to replace two hanging light fixtures. I very clearly and specifically told them that one of them was approximately 20 feet above our foyer. The service was scheduled for between noon and 4:00pm today. I got a call from Beacon at 2:30 telling me that the electrician was finishing a job in Woodbridge and would head to my house after that. At 4:00 I called Beacon and asked where the electrician was. They returned my call and told me that the job had run long and the electrician would be on his way soon. They asked if he could come by late. I said okay, and about 20 minutes later got a call from the electrician that he was on his way.  I described the job and he told me that he couldn't replace a 20 foot fixture. That's a two person job. I advised him I had figured that, which is why I was very particular about it when I made the original call. He said he might be able to replace the other fixture but the foyer fixture would have to be scheduled when two people could come. He told me all their people were on a big job and he was the only one out on other calls today. While waiting I took the opportunity to call Beacon and lodge a complaint. I was told I'd be called back. I was not. He arrived at 5:00pm. By that time there was no way I was going to let any work be done, so I just asked that he give me an estimate. He spoke knowledgeably and what he said made sense. The quote he gave me seemed pricey, but I'm willing to pay higher for high quality work. Beacon needs to understand that the first time they are called to do a job they are auditioning for work beyond that first job. Beacon failed badly in this case. Now I'll be doing what I should have done from the start and I'll call a few companies in for estimates. The situation with one of the lights is not safe. That's why I wanted it done today. Now I'll have to cross my fingers and hope nothing happens while I try to figure out who should be my electrician going forward. Beacon has a very big hole to climb out of if they want to make it onto the list for consideration. Their only saving grace is that I was teleworking today. If I had had to take a day off for this I would have been furious.