Indiana Foundation Service

Worker very professional, sales person professional during presentation of product. I did not like the way sales person and manager handle issues that were outlined in contract that they could not provide. When I tried to contact sales person and manager in reference to issues it took several days and several call before I could reach them, when they wanted their money I had no problem reaching them, they called me wanted their money before the job was completed.

Scheduled 3 weeks in advance, late the day before, it was rescheduled. They put no protective barriers down. The result is a house full of ash from jackhammers. 3 rooms now have gray hardwood floors, and the stone floor was covered with gray dust. It is throughout the home: electronics, shelves, furniture. Spoke with Mick, and a crew came Saturday. We had asked that they be done by 3 (not a problem since the 2 previous days the crew left before 2:30). But this crew was polite and put down protective runners, yet didn't finish until 5. We could not use the basement, as the bottom landing was removed and not reset into place. They came Monday and completed the job; left a bag of rags and swifter products, and eventually took $200 off the bill and added a service contract. The cleaning cost more than that, and of course the inconvenience. There has been evidence of water leakage. They returned 2 times to re-drill. We are leery about the product when heavy rains do come.

They did a great job. I appreciated their knowledge and responsiveness. Everyone I dealt with was very professional. Their price was very fair and I would highly recommend them.

I was extremely impressed from start to finish with all the workers involved. The workers covered the entry to my basement and the stairs with taped plastic and left it cleaner than it was when they arrived. The foreman Fernando patiently explained all of the work. Fernando and I tested the SuperSump by forcing water into it. He was able to connect the pump's piping right into my 4'' piping that is connected to the bottom of my gutter at the corner of my house. The concrete lentil work looked professionally done. Prior to the crew arriving, I had leveled the gravel in my crawlspace and laid down 6ml plastic from wall to wall. Before their work, my humidity in the crawl was nearly 80%. Now it is 50% or lower. Covering the vents was a big plus. The one thing that impressed me quite a bit was when the company sent me a very nice FREE book called "Crawl Space Science", priced at $14.95. It was full of extremely educational info about crawlspaces, humidity & the damage it does, etc.

The only problem I had with JES was an offered discount that was only valid when the estimator came to do the estimate. I liked getting the discount, but I disliked the pressure to make a quick decision.

Work was done when promised and within time allotted. I was pleased with the results. Keith took the time to inpect the entire house and gave advise with respect to maintaining the residence.

There were times when communication was poor but all in all they pretty good.

The company sent three guys out. They were on time, very professional, and polite. They put plastic down to protect the floor and cleaned up after themselves. They worked through the lunch hour and completed the job sooner than had been estimated.

I am happy with the work performed however the communcation both with me and among the companies employees was severely lacking. I was given three different start dates by three different employees. I was also never given a proper description of how many days would be needed to complete the project nor that there would be a subcontractor involved. All that said, I am happy with the work, the employees who came to my house were very friendly and described what and how they were doing on each day, they did a very good job of cleaning up before leaving on the final day, and the final product was exactly as I had been lead to expect.

Overall I think they were very professional and did a good job.