Indiana Foundation Service

Ricky Christie did our annual inspection and was professional and thorough. He found an issue in a support beam and made us aware and wasn't pushy and demanding we sign something right now to get it fixed. We are waiting on the estimate and will decide from there. Indiana Foundation does a quality job.

I am disappointed as a customer, veteran and law enforcement for the service received, the real lack of followup, the business practices and cost. A company should ensure the customer is happy over profits, the customer should not have a worker state to them the time of the job that an additional 1300 would be best and then have them put a paper in your face stating everything is fine when at that time you don’t know for sure.

BEWARE! I had Indiana Foundation come out to inspect my crawl. They told me that I had no drainage tile around the perimeter of my crawl, water in the blocks, very high humidity and that the tile coming into my EXISTING sump pit was dry and just ran to the middle of my crawl and the builder hoped the water would collect and run into the sump pit from there. He quoted tile work and a new triple sump pit for $12,500. He also quoted a dehumidifier and encapsulation for $15,000. I agreed to the tile work and new sump pit but asked if they would add the dehumidifier. I was told they would NOT add a dehumidifier without encapsulation. They scheduled the work, and the guys who showed up to do the work were great. On time, friendly, and got right to work. After about an hour they knocked on the door and said they dug down a long section along the inside of the wall and that I DID have tile, it was installed correctly, and working. They suggested going ahead and putting in a new pit and connecting the old tile to it and that they would remove the cost of the tile. Another knock at the door and they told me they were supposed to ask if I wanted to add a dehumidifier. I told them I did not want to do the encapsulation so no. They said I did not have to do the encapsulation. They would add it without it??? I told them what their inspector said, they called their boss and said he said it was okay. We had a new wood floor put in our house and humidity was a concern, so I said go ahead. After the fact I began to feel like I was maybe sold a bill of goods. Like they were looking for any way to get the price of the job back up. I had tile, and I had a working sump pit but was told it was all defunct. I think now after talking to some other companies that maybe I did not need any of it at all (except the dehumidifier). I also thought it was also suspicious that I did not receive a call after the job was finished or even a request for a review. Get a second opinion from this company.

Quick to respond, schedule work, and complete.

The dehumidifier placed in the crawl space was installed in the incorrect place according to IN Foundations' own diagram prompting me to research further. The price charged is more than 3X a comparable unit. After installation the company has been non-responsive after 9 calls and 2 written correspondence complaints. I would never use this company again. I am a reasonable consumer who will go through the proper channels for a correction, but this has been a total nightmare and complete ripoff. Lack of response and the overcharging proves this company does not care about the consumer once they have been paid.

None

On 2-22-2023 Doug Caister with Indiana Foundation services came to my home and gave me a quote on level a section of concrete in my back yard. After looking at it he told me that it would be no problem to level and secure the patio. I sign the contract and on February 27th they came to do the work. I first slab that the gentleman work on is now worse than it was when he started the second and third sections are not a whole late better then when he started, and he even caused a small new crack in a part of the concrete he was working on. Overall, it was a huge waste of money. I told a lady in their office that I was very disappointed, and she told me that she would have someone from management call me to discuss. This was on February 27th to this day March 5th I still have not heard from anyone.

10k and the crawl space was not leveled out in anyway therefore water just pools up. There was no barrier laid prior to the encapsulation. Old sump pit was left with a big hole cut in the encapsulation for no reason. The new pump is now out again and has 4 to 5 inches of water in the crawlspace. The kid that came out twice now is nice and apologetic. The no show is old. But the company obviously gives lots of lip service and not many answers. Terrible workmanship and shaky service for 10k. Watching their videos and see pictures is obviously not at all what was done for me. I never thought to make sure I did not get taken. That was my mistake.

They were supposed to waterproof my parents basement. The day they came and did the work the foreman was in so much pain he could not even stand up. they did nothing to waterproof the basement and only installed a pump in the wrong place. since then it has been a nightmare. big holes in the front of the house. they did finally at least put the pump in the furnace room. the drain outside is not properly installed. They NEVER did the waterproofing and charged over 5,500 to poorly install the pump, It will be draining in a neighbors yard (which is illegal ) and leave holes siding on the front of the house. It has been a huge run-around full of lies and stalling. DO NOT HIRE THIS COMPANY

Connor Avera who inspected the situation was very thorough explaining what would be done. The three men (Brandon A., Tim M., and Joshua S. ) were very polite and knowledgeable. Brandon called both days to tell me when they would arrive and they were always on time. They cleaned everything up after the completion. Brandon went thru and explained everything that was done. I highly recommend this company.