Indiana Foundation Service

bought this as a special and have not heard anything from the company.

Work is scheduled for November

Very professional and a pleasure to work with. I recommend them.

Indiana Foundation has not yet received an order but I plan to retain it by year's end. good office work and knowable inspector/estimator.

It seemed to go pretty well, and I am satisfied at this point. This was my first time using this company.

I decided on Indiana Foundation after reading reviews on Angie's List. A representative came to inspect my basement and recommended a drainage system and sump pump installation. He explained the process and left me with some information to look over. Was not a high pressure sale experience. That was nice. The work was scheduled for early spring and I was contacted by this representative to set up financing and to answer any questions I might have. Communication was great. The work was completed on March 3rd. The crew showed up on time and were very friendly and easy to work with. On March 18th I sent an email to my representative because I had noticed that on of the corners of the drainage system there was a piece of tape instead of a plastic border that all other corners had. I also expressed concern that the drain was not installed behind the washer and dryer. I thought I remembered that he told me it would be. I said that I was concerned that leakage from the basement wall would cause water to pool under the washer and dryer. He responded, saying that sometimes tape was used around corners to maintain proper grade while making the turn so that it didn't move as the concrete was replaced. He said to remove the tape and that there should be a plastic lip behind it. He also explained that there must have been utilities sitting on the concrete slab behind the washer and dryer that prevented placing the drain there. He further stated that if I ever had a problem with water coming in that it would be fixed at no cost to me. I later went to remove the tape and discovered that there was no plastic lip behind it. I informed him of this and sent pictures per his request. On March 27th he let me know that he would take this information to the production department and review the notes from that day (the installation day I assumed). He said he would keep me posted. On April 17th I emailed this representative to ask if there were any updates as I had not heard back from him. He responded the next day saying that my concerns had made it up to the "big boss" and could I send two more pictures-one showing how the corners come together and another showing where they don't overlap. I sent the pictures. On April 29th I went to the basement to do laundry and saw that a puddle of water had formed under the washer. I sent an email that day explaining the situation. I also stated my disappointment that I still had not heard anything yet about my first concern (missing plastic lip). I then pulled out the written contract and saw that it was clearly stated that the drain would be placed behind the washer and dryer. It did also say that "a curb may be needed to install the system correctly" at an additional cost. This was never brought to my attention. The drain was put in front by the crew, no questions asked. I asked at this time to be contacted by someone on Monday May 1st. Not hearing from anyone, I called Indiana Foundation on May 2nd and spoke to someone in the office, explaining the situation. She said she would let me talk to a production manager. He was not available at that time but she asked me if that Thursday at 1pm would be a good time for someone to come and look at the work. I could hear her asking someone in the background if Thursday at 1 would be ok. I said that would be fine. She said a production manager would call me back that day. I didn't receive a call but assumed that someone would be coming on Thursday. No one came. No one called. I called back on May 8th and spoke to a different person in the office. I described to her what was going on and that I was very frustrated. She was very helpful and promised that a production manager would call me before the end of the day. I later received a call from one of the production managers. He asked me about my concerns. First of all, regarding the missing lip around the drain corner, he said "well, sometimes we just run out of those". I then told him about the washer and dryer issue and since the previous week I had also noticed another area of the drain that seemed to be leaking. I thought maybe it was overflowing since it seemed to be in a lower area. He stated that if that area was leaking from over the drain that he would fill the system with a garden hose to see if that was the problem. He said that talking with me had really helped to understand the issues I was having. He informed me that I had been put on the schedule for June 21st to address these issues. No one had told me this and didn't even ask me what my availability was to have someone come to do the work. I called on May 15th to reschedule for another day as June 21st would not work for me. I was told that there was nothing available until August. I later called back and demanded to be considered for an earlier date. A crew came to do the work on May 22nd. The drain was placed behind the washer and dryer. I inquired about the possible leak coming from another part of the drain. The crew member knew nothing about this and did not seem concerned. I did not have the energy to pursue this further as it was late in the evening. I will keep and eye on it and hope for the best. I feel that as soon as the job was finished and paid for that my concerns were not important to this company. I believe that the drainage system and sump pump is a great product. I am not impressed with the customer service I have received. It was also very inconvenient as I had spent hours cleaning and moving items back down to the basement only to remove them and clean up again. I also did not get an Angie's List discount that I specifically asked for.

The basic work was done well, but fit and finish and clean up after the job was less than expected. I also was disappointed in the extent of communication after the job.

I had IFS to my house in Columbus on the recommendation of WIBC experts. The associate they sent was very professional, polite, and personable. He identified the likely causes of my water intrusion. He recommended other companies for the solution, telling me that IFS does not offer the necessary services. He did not try to sell me anything I didn't need.

Mike and Anthony were great, good workers and gave 110%. If your stars allowed I would rate them a 10.

On time, professional and courteous!