Indiana Foundation Service

Were friendly and quick to respond. Had a delay in getting permit completed which threw off me having to reschedule a delayed delivery of bobcat to work on front yard. They compensated me for this which was great Cust. Service. Took all plants out and replanted almost exactly. So far work has held up and we have been satisfied.

In Jun 2011, we began having leaks through a crack in the same office area and also noticed some of the cactus board/floor edging material they  placed on the  outside of the building, attached with adhesive to the brick was beginning to come away from the building.  We called IFS (Indiana Foundation Service) for someone to come ASAP to help us out and give us advice on the problem since we were getting water into the office.  When I initially called they said no-one would be available until the following Wednesday to come and see it.  So we took our chances and waited.  Unfortunately more bad weather made more water leak into the same office area that following Monday.  I called IFS again to see if someone could come sooner due to the leaks we were having and it being an emergency.  They advised us that a tech would be out in the afternoon.  1:30 came so I called again around 2 since I had not heard anything.  They apologized and said the tech was on another call but would be out around 3:30 instead.  Same thing- no call no show… I call again and same thing apology and tech would be out at 5… I advised them that we closed at 4:30P as I had mentioned earlier to them but told them I would stay around if they could assure me someone would be out by end of day to fix the problem… I was assured I would get a call back either way by 5P to confirm.  No call at 5, but none-the less I still stayed around just in case.  Finally tech shows at 630P.  Unfortunately he said there was nothing he could do since it was on an outside wall and due to the crack being blocked on the inside and said he would need a salesman to come out to evaluate the situation and give advice.  Since it was after 630P at this point and I had already put duct tape on everything (which the tech said that was all he would be able to do) I went ahead and asked him to have a salesperson call us ASAP and come out to look at the situation.   2 days later (wed) no call from anyone.  I called them again to see if anyone was coming…. Again apology and the office manager advised us the tech did not let her know this and said she would have someone come out ASAP.  The following day I finally had a salesman show, and I explained the whole situation again and even advised what work they had done for us in 2009.  He advised us they could repair the crack inside and have them reseal the outside edging they did (that came loose) and gave me verbal quote.  I asked if they could send estimate in writing so I could forward to director for approval, which he said he would have office do. A day later still nothing, so I emailed salesman again to see if quote was sent just to be sure, he apologized and said he would make sure quote would be sent by office personnel.  Day later still nothing. Finally had to have another company come and fix crack on inside office to prevent further damage, but was still waiting on quote from IFS or the outside work IFS had done initially.  Finally received quote by the end of that week.  I then proceeded to ask what if anything was going to be covered by them on the work that was initially done by them.  I was advised by the salesman that nothing was under warrantee or guaranteed for the work that was done and that the quote they gave us was a combined quote for repairing the crack and the outside work they did and to have the edging resealed along the outside back wall of the building (which was the work they initially did) it would cost us $950, and further advised again there would be no warranty on any of the work.  Needless to say we are VERY frustrated with their communication and customer service and their lack of willingness  to guarantee and stand by their work. 

Indiana Foundation is a busy company! It did take a while to get someone out for an estimate, and then several weeks to get the job scheduled. They were available by phone to answer my questions with guidance on what I needed to do to get the basement ready for their work. They arrived on time for the job and completed almost all the work in two days. Very impressive that everything was really cleaned up after concrete work in the basement. One small part of the job is still pending - but I wasn't charged for that work. I received exactly what I was expecting. Would highly recommend this company.

From consultation with foreman before beginning project, start of project and during project to completion was executed professionally and timely. All questions was answered satisfactory and exact without any lingering uncertainty. Any requests made was acted upon without any hesitation. Assurance of future assistance needed was guaranteed. Office was efficient in scheduling and confirming appts. or any other matters. I would highly recommend JES.

Very good experience.  Quote was not a high pressure sales pitch and price was good versus competitors.  Workers were great; crew showed on time, did very good work and cleaned up after themselves.  Work was done to our satisfaction and we'd use them again!

This company delivered - I found that they will work with you $$ if you are committed to the work to be performed. They did provide professional results in the stabilization work I had done. Straight forward pros. They will be the only choice in any future work.

The guy who come came out to work was very experienced and he explained in detail about how water gets into the basement and how the sump pump will take care of that. He did not try to sell anything. Their price was fair. Their quality was good. I would use their service in the future too.

We needed some work done on our foundation. Rick with Indiana Foundation came out to look at our issues and talk with us about our concerns and any issues we may be aware of. Then he went into the crawl space to evaluate the area's of concern. Rick then explained all the problems and the possible solutions. He stated that all our problems were common for a house our age and that the work could be finished in a day. On the designated day the crew arrived on time. We spoke about all the work to be done and they started. The guys laid down plastic covering all the carpets and steps to help keep them clean. Through out the day I watched the work in progress and asked lots of question which they answered. There were three lintel repairs needed so lots of concrete had to be carried downstairs in buckets. They didn't spill any! At one time there were six men here, three doing the lintels, two drilling the pier in and one putting in the floor jacks. The crack monitor broke while they were trying to install it. The next day, Friday,  I got a call to schedule the new one, which was the following Monday. When they were mixing the concrete, plastic was laid down in the yard to keep it clean. All the guys were polite and worked continuously until finish. Everything was cleaned up and all the debris taken away.

Update 6-14-11: Our sump pump system worked. IFS removed and reinstalled the sump system. The basement flooded.   The IFS technician inspected the system, claimed to make adjustments and left without testing. When I tested the back-up sump, it did not function, so I identified the problem (I'm a Chemical Engineer) and took digital images to help IFS understand their mistake.  This same pump works today after being correctly installed by a plumber. IFS will not rectify their incompetent installation which resulted in significant damage and expense. We will try the BBB next. Original Message: Caution: Improper Installation and Company Later Unresponsive. Indiana Foundation Service (IFS) installed a waterproofing system on April 4, 2011 which included a ?WaterGuard? system and a ?SuperSump? (replacement liner to hold the primary and back-up pumps).  The existing primary and back-up sump pumps were reinstalled by IFS as part of the project since they were judged by IFS to be working effectively.  At no point during the consultation or installation did IFS personnel recommend replacement of the existing primary or back-up sump pump systems. IFS did note on the top of the proposal ?*no warranty on existing sumps & discharge line?.  However, there is no warranty exclusion for IFS?s improper installation of an otherwise working sump pump. On the morning of April 20, 2011 we noticed wet carpeting in our basement. Upon inspection, there was standing water in the laundry room where the sump pump is located. I noticed the alarm on the back-up system had not been activated, so I pressed the ?test? button on the back-up sump pump system.  The back-up pump immediately turned on and drained the standing water. Later that morning, Kenny (a technician with IFS) inspected the system and concluded that the primary sump pump was not working as quickly as it should to drain the SuperSump.  I asked why the back-up sump did not engage until I pushed the test button, at which point it activated and drained.  Kenny told me he adjusted the height of the backup sump and subsequently closed and sealed the lid of the SuperSump. Kenny then left our home explaining that we would be contacted by someone from their office within a half hour about the damage to our basement.   That afternoon, I decided to test the back-up pump to be certain it functioned correctly. I unplugged the primary pump and ran the water. The back-up pump did not activate and water began coming out of the SuperSump. After hitting test on the back-up, it again drained the water immediately. Next, I removed the lid to the SuperSump to see what was happening within the well area. When the back-up pump float rose with the water level, it became lodged in the WaterGuard system?s PVC drainage pipe (see photo) installed on April 4th by IFS, thereby preventing activation.  Importantly, IFS did not explain that there would be a PVC pipe extending into the well pit, creating an obstruction to the float.  IFS was provided with the digital photograph as an aid to demonstrate to IFS its improper installation of the back-up sump pump in combination with the WaterGuard system. After explaining what I witnessed, Keith (the IFS salesman) indicated that based on his conversation with the technician, we did not need a new back-up pump and that he was trying to get Kenny out to the house the same day. After hearing nothing more that day from IFS, the next morning, we hired Isley Plumbing to replace the primary sump pump and correctly reinstall the existing back-up pump.   IFS has stated it is not responsible for the failure of existing sump pumps and are; therefore, not accountable for the damages.  Our position has been that we are not requesting compensation for the failure of the primary sump pump.  We also have a back-up pump installed that was, and remains, in working condition. It appears that the water damage was caused by the placement of the back-up pump in proximity to the newly installed PVC pipe that prevented the float from rising to activate the back-up pump. No one has been able to provide an alternative explanation for the failure of the back-up system to activate on April 20th.  We worked with a water extraction company to dry out the basement, requiring numerous pieces of equipment over four days, disposal of the carpeting and removal of some baseboards. We are not asking IFS to cover the installation costs of the new primary sump pump since, after the second unsuccessful attempt by its technician to properly set the back-up pump, we elected to hire a plumbing company to install the new primary pump and adjust the back-up system.  We are requesting that IFS cover the cost of remediation, carpet and paint. We believe these costs are a direct result of IFS?s installation work and reflect less than the total expense and inconvenience encountered.   We are also disappointed in how unresponsive IFS personnel have been in terms of responding to our inquiries. This ongoing unresponsiveness resulted in a call on April 26th to the company owner, Danny Morrow. He did accept our phone call, and called back that afternoon after his discussion with the salesperson. However, he was supposed to call again after talking to the technician and we have never heard back from him.

They did a good job. Very professional, price reasonable