Ohio Basement Authority

It was very hot work and they were wonderful. Over 100 degrees work condition. They were fantastic !! :)

Matt and Chris did a great job, were courteous, neat, and work hard with few breaks.

The fellows did a terrific job.  They worked very efficiently under hot and humid conditions.

They are a little expensive.  However, their work was very good.  The people that installed the system were very nice and courteous.  They finished the work on time (one week).

Dr. EnergySaver was out to my home in 12/10. While other companies were charging as much as $200 for an energy report, Dr EngergySaver completed one for FREE. We were concerned about several rooms in our home that were too cold in the winter and too hot in the summer, as well as what we considered to be high gas bills. To solve these problems, we contracted to have the home air sealed, the attic and garage ceiling insulated and the HVAC ducts sealed. The company showed up on the day scheduled and immediately prepared our home for construction. They began in the attic and started sealing areas. Once they finished the one area, they ran another air test and determined that the air leakage had dropped by 20%. They then sealed the basementand retested again, and as before, air leakage had dropped significantly. While they were sealing the basement, the one tech-Cody I think his name was, began sealing the ductwork with a combo of foil tape and duct mastic. He ran a smoke gun around the ducts while the blower motor was on, and I could see that there were no longer leaks in the area he was working on. Very cool to see! It took him the rest of that day, and a part of the nest to finish sealing all the ducts. The next day, Tristan and his assistant began blowing insulation into the attic. They built a wood structure they called an attic dam around the hatch opening, and filled the attic with new insulation. That took up most of the second day. On the 3rd day, they opened the drywall on one side of the garage, and sprayed foam along the outer edge aboue the drywall. They then blew insulation in between the boards along the entire garage wich was directly below my daughters room. This was one of the coldest rooms in the house! Finally, before they began to clean up the job, they showed me the air door test results. The air loss was cut by 50%!! Our bedroom and bath (which was also sealed along all the bathroom cabinets) flet warmer almost immediately. For the first time since we bought this home (7 years ago), we did not have leave my daughters bedroom door open to the warmer hall and other rooms on the second floor. Everything was cleaned up. I even got a follow up call from Jeremy Tenny (?) to make sure that everything was completed to our expectations. Oh, and our gas bill has dropped significantly beginning in Januarty. I cannot we lived with these problems for as long as we did. I would highly recommend an evergy inspection from Dr. EnergySaver, and would recomend Tristan's crew to anyone!

He arrived in just a little over an hour and replaced the broken fittings on my leaking sump pump. He stayed to make sure the water was draining correctly. Since the pump itself was working, the cost was minimal.

Contacted me immediaately. Very professional, completed work quickly. A little pricy.

They were awesome! I was a mess with my flooded basement and my dead sump pump. They came right out and were very professional and fast.

The 1st day started ok with them blowing in insulation in the attic. The 2nd day was not good. They were using caulk everywhere, they were supposed to be ductsealing, and using the foam insulation in the large areas that needed it. When we checked they were using foil tape to seal the ductwork, not the ductmastic that we were told they would use. And the great foam insulation they told us about was nothing more than lots of cans of great stuff foam. They also had the big fan in the front door the whole time and kept checking it to see what number it had. We were told that every home has an approximate number that is right, based on size so it has the correct airflow. One guy just kept walking around caulking everything in sight, but ignoring the trouble spots we had talked about. When it got to a certain number they started packing up and said they were done. We asked them about the areas that would still noticably cold, he said it didn't matter because they had reached the magic number. We reluctantly paid them the balance because the paperwork we had signed said payment due upon completion, although I pointed out that I didn't think it was complete, they thought it was. We called Jeremy (salesperson) and told him how disappointed we were. He did come out the following week, said some of the stuff was unprofessional, but didn't want to redo the ductmastic instead of the foil tape. We pointed out to him that none of the literature or their website says they use foil tape (we couldv'e done that) and that we thought it was false advertising and wanted to talk to the owner. He then said they would do it. They came back on 1/21/11 to caulk the skylights which he had told us they should have done, and put foam in areas which they previously had not. We thought they were going to do the ductmastic at this point but said they couldn't stay long that day and wouldn't time. The next morning we awoke to caulk dripping all over the 2 bathrooms from the skylights. Everytime it dripped, it would splatter all over walls, tub, floor. We called but it was a saturday and no one was there. So the caulk kept dripping all over until they came on tuesday. We asked them to just remove the caulk they put on and not add anymore. We were becoming extremely leary of them at this point. Finally after several calls and much stalling they came 2/9/11 to do the ductmastic and we haven't heard from them since. They never did take care of the problem areas completely that they assured us they would be able to fix for us. We feel at this point we got as much out of them as we are going to get especially since we already paid them. (Stupid on our part). However, we had used this company in another capacity 5 years earlier. They also have a company called Ohio Basement Systems. They finished half of our basement with owens corning panels, and were so professional, we loved what they did. That is why we were somewhat tolerant of them in the beginning. We had also discussed in the beginning about them finished the other half of our basement when they were done with this, so my husband didn't feel it was a big deal to pay them because he thought they would be back for that so they could finish anything then. At this point, we don't ever want them back in our house. We definitely feel that we were ripped off, and didn't get our monies worth. The only thing we were happy with was the blown in insulation in the attic, everything else we feel we couldv'e done ourselves and there is no way there services were worth that kind of money in labor or materials. The only reason we thought the price was fair in the 1st place was because the techniques they told us they were going to use was not something we would normally be able to do, like the spray foam insualtion (not great stuff) specialty foam that you use with tanks and the ductmastic that is painted on the ductwork and the fact that they assured us they could fix our trouble spots, which are 2 front closets that are so cold we can't even use them in the winter and they make the whole front of the house cold, our sons bedroom, that doesn't get much airfow out of the register, so its always cold, (they didn't address this at all) and an area in the basement that had lots of cold air coming in. If these people call you for an energy audit, don't even bother to let them in your home, it was totally not worth it.

I came home to a flooded basement due to faulty sump pump. I contacted ServiceMagic via phone and spoke to a representative. She contacted a couple of contractors in my area and within seconds Basement Authority was calling me. In fact, I was still on the other line getting contact information when I had another call coming in. The ServiceMagic representative said that was probably a contractor calling, she was right! Basement Authority was quick at their response and reassured me that they would take of the situtaion. Thank you Doug for such a quick and ONLY response in my time of need.