Ohio Basement Authority

We got an egress put in. The awesome experience started with Doug McIntire coming over to explain the product and the process. Doug was so professional, knowledgeable and just made us feel like the decision to go with them was a no-brainer. We then got scheduled for mid-April but asked to be on the waiting list to have the install done sooner if a spot opened up. Luckily one did and we got moved up 2 months!! The crew said that they would be here around 8:30-9:00am on 2/10/21 and they got here at 8:30am...right on time! The team was led by Tyler who did such an awesome job with the team. The rest of the team was Alex, Eric, Justin and Daniel (the hole digger)...sorry if I missed someone. One of the guys brought up our garbage can from the end of the driveway. Everyone worked so well together and Tyler not only did the work too, he also was teaching each of them. We are so happy with the work and the experience we had! I really enjoyed the experience and I would definitely recommend Ohio Basement Systems to anyone!

From salesman Mike Graening to the installation team lead by Patrick(I am sorry I don't remember each team members name), everyone was super. They were so knowledgeable, professional. respectful. These men really worked and really know what they are doing. I highly recommend them. Great job Ohio basement Systems. Another satisfied customer.

The crew did a good job installing the sump pump and waterproofing a wall. Everything regarding the electrical panel upgrade that I bought as a part of the package has been a nightmare. I took off work twice on days when the electrician was scheduled to be at my home to do the work but he never showed up and OBS never reached out to me to let me know they had canceled the service for that day. Apparently, the salesperson screwed up his quote and after wasting my time on two days, he texts me to tell me that it is going to cost me an additional $1950 to upgrade the panel (plus, the $1102 they had already factored in for the upgrade). I responded to his text and left him a voicemail but have not received any correspondence back yet, I have also attempted to contact his manager at their office but they transferred me to the wrong person on multiple occasions and I have been unable to get a hold of anyone regarding this. At this point, I just want to be credited the $1102 back that I was charged for the electrical upgrade so I can take care of it myself but the company overall has been very slow to respond and seemingly unprofessional apart from the crew who did the waterproofing work. Addition: OBS ended up refunding me the money for the electrical upgrade and throwing in a 3-year service plan in exchange for changing my review to 5 stars.

I have now had a third contractor tell me I should have contacted a lawyer for the damage inflicted on my home by the **professionals** at OBS two years ago. A foundation wall replacement and waterproofing job has left my foundation unaligned with significant exterior damage. At least the waterproofing was done well? If a foreman shows up from this company at your house, do not answer the door and save yourself a headache.

Technicians are well qualified and knowledgable. No hesitation to inform and answer any questions. Chris is a very Professional technician. Thank you Chris

Josh Rodriguez and Frankie Loseiwicz came to my home to service my crawl space . They were prompt, professional and thorough. I would highly recommend Ohio Basement Systems.

The initial consultation was great. Mike Robert was very courteous and personal. He answered all my questions. I ended up going with the basement gutter system and carbon fiber reinforcement strips. The install to say the least was a total nightmare. 1. The painted block wall was never fully cleaned before adhesion. 2. The carbon fiber strips were installed on the wall crooked. 3. One strip was installed underneath a window (instructions say to adjust the spacing to avoid windows). 4. The sill bracket was never installed. I was repeatedly told by the foreman and project manager that they were not needed. It says in the install manual that it is. There is no top anchor point if not installed. I contacted the manufacturer and they said they would not warranty their product without it. Luckily they were able to overlap the strip but now it is not one seamless piece. 5. They never pilot drilled the sill brackets and split my sill plate repeatedly. 6. The gutter drain was installed unevenly and was not even against the wall. 7. The weep holes for the gutter drain are above the product and now I have visible holes drilled through my foundation everywhere. 8. The plumbing from the new sump was not straight. I gave them the opportunity to make it right. Adam Kozelka came out to look at install and agreed it was unacceptable. I was scheduled to have another crew come out and rip out the gutter drain and do it again. Unfortunately, I have to live with crooked reinforcement strips (and the handprint) since they were applied with epoxy. The new crew was respectful and courteous. The gutter drain is way better than it was before. There are still areas that are uneven and lacking attention to detail. For the price, I am definitely disappointed. I did my homework on the company and the products being used. I feel like I know the product better than the technicians. When you pay top dollar for the professionals you expect the best. I was never even offered a discount for all that had happened. I now have to live with a subpar install and the damage done to my home.

Joe and Ryan were punctual and the work was precise. I highly recommend OBS!

Craig C, Steve P and Ladarius were a great crew!

Really nice people, straight forward, educational, reasonably priced, good guarantee. They spent a fair bit of time educating me of what was to be done. The crew doing the work ( Brian, Matt, Steve, and Joe T. ) made quick work of a large job, putting in 110%, while being very friendly and professional throughout. Would highly recommend to anyone.