Ohio Basement Authority

Estimate was comprehensive, work crew was professional, polite, and respectful of property. Repairs resulted in corrective action as promised.

Process went well. They showed up on time and cleaned up when finished. Some landscaping needs to be replaced, but that was expected.

Everything went according to the Estimate.

Overall, the project went well.  The Crew (a truly outstanding group) that did the work kept the workspace as clean as possible for such a dusty process; they swept the workspace at the end of each day. (One should be prepared for dust escaping the work area and for the entire work area needing a final mopping once the crew finishes the job.)  My only complaint would be that our basement is tiled on one half and when the salesperson sold us the job, he explained that they would need to take up about a 6 inch section of the tile to install the drainage system.  We okayed this because we felt we could run a decorative tile along the edge to cover the work.  Unfortunately, when the crew started, they said they had to take out entire tiles (which we ending up okaying thinking we could order more tile).  We have 18x18 tiles, so that means we now have some places that need 18x18 tiles and some places that need partial tiles.  We had some extra tiles, but in no way did we expect that we would need to replace approximately 40 tiles.  To make the situation more frustrating, the tile is no longer in production and the floor will have to be repaired with a tile that doesn't match.  The salesperson's lack of full disclosure at the beginning of the process is adding more cost on our end and a basement floor that will never look matched unless we completely retile the entire area.  If we didn't have the tile issue, we would give the group an "A" for the job!

Very well - very professional & courteous.

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They were on time, clean, neat and efficient.  They answered all the questions we had.  Overall, we were very impressed with the work.

Installers arrived early, were capable, worked steadily, cleaned up, protected house from dust, kept exterior doors closed when not needed. Did a great job of working behind and around furnace, H20 heater and softener without moving thermo. Moved pressure tankf or well re-installed, kept water disruption to a minimum. Very pleased with work!

Very satisfied.

In October, 2011 we contacted this business to help us stop basement flooding through our sump pump. After having a whole sealed sump pump system installed in October 2011 by this company,  we found our original problem still existed.  The problem was that the volume of water entering our sump was not being pumped to street storm sewer ! We told the rep that it seemed it just kept circulating. We called the company back after having the sump system for 2 months. They sent the same installer back who told us our pump was running so much because the basement walls needed to dry out. At that time, the main pump was then running every 15 seconds to one minute and overheating in the winter! In May 2012, we called the company again.  Andy came out. He explained he was the technician. He found the problem using skill and dye, gave us an estimate, and fixed it in one day by himself. One side of the house downspouts were not connected to the main sewer. Now water is no longer circulating into our sump but actually getting to the street. Andy was professional and hard working and the price was reasonable for diagnosis and fix.  We only wish the first installer, who was no longer employed with the company, had listened to us as carefully as Andy did as we explained  the water problem. Or that the company had sent Andy on the second visit to listen and diagnose and correct it several months sooner. If it had been fixed right at first, we would give all As. Thanks Andy. You are a great asset to this company. You listened and fixed it. We are pleased with the sump pump system but more pleased that our problem was finally found that we lived with for many years!