Ohio Basement Authority

From our meeting with Bob Hayes for diagnosis of our foundation leak â thorough, well-explained â to the crew of Caleb, Devonte and Dylan, the project couldnâ t have gone smoother. Workers were on time, explained everything they would do, called ahead when coming to the house, and exceeded expectations. The crew could not have been more professional and ancillary work performed by the electrician was well-coordinated.

Malon B, Joe S. and Curtis J., were excellent! These three guys were prompt, courteous and knowledgeable. They explained everything to us. They were neat and conscientious of our home and belongings to protect them from damage. They cleaned after themselves and wasted no time completing the job!

Extremely disappointed. For 20k I expected better. First the crew didn't arrive until 2pm when they sent me a reminder call 3 days before when they said they would be there at 8am. They did call me twice the day of to let me know they would be running late. We didn't know there was a cost for drywall removal until the crew showed up to start work. That was an additional $2,800 we were not expecting. Originally they were supposed to go around the bathroom but when the crew showed up and said they couldn't and wanted to tear up my bathroom, boy am I glad they didn't now!! They told me at 3:30pm that the water line needed moved by the following day so they could install the carbon fiber straps. Had I had more notice I would have been able to get my plumber out, and not get ripped off by the plumber that was able to come out the next day to fit their schedule. That was an additional $2,900 that we were not expecting. The crew disconnected the utility tub which I knew they had too, and then they didn't shut the water line off all the way so when they left for the day it was dripping and I could hear the plip plip as soon as I walked into the basement. The crew left on day 2 and left a giant hole under my basement door for any animal to crawl in that wanted to. I had to cover it overnight myself. The crew did not sweep my driveway on day 2, and I found several nails left in my driveway. When the crew made concrete they didn't shut off my garden hose and it was dripping overnight until I caught it the next day. I put several things in my basement closet that I didn't want to get dusty, and the crew left the basement closet open all week so everything in my closet is dusty now when they had to reason to even open the closet to begin with. They installed the carbon fiber straps and didnâ t fill all the cracks under the wall where they put the straps. I have been trying to get them back out to fix it for over a week now without any luck. There are also 3 cracks in the concrete that I want to them to fix but also haven't heard back about that yet either.

Yousef dakhil, Christian birch and Kalen Stewart did a great job with waterproofing and installing my sump pump courteous, neat and great clean up after completing the job they walked me through every step of the installation and showed me how to operate the sump pump thanks guys you represented your company well

Shane and Chris were very kind and professional. They explained the process of foam to lift up the concrete around my swimming pool. They cleaned up afterwards and it was a very nice experience. I would highly recommend this service.

Great job. Very happy with results.

Their outside waterproofing system works to keep your house dry.

I am writing to express my extreme dissatisfaction with the handling of a scheduled two-day project that was recently supposed to take place. Unfortunately, the entire experience has been marred by significant issues, causing both inconvenience and frustration on my end. On the first day of the scheduled project, a delay occurred due to missing paperwork on your end. Instead of taking accountability for this oversight, the production manager attempted to shift blame onto us. It is crucial to note that all necessary paperwork had been signed a month prior, and we received confirmation that everything was in order. This contradiction raises concerns about the internal communication and responsibility within your organization. They also did not perform all the work that we were quoted for. Originally the laborer mentioned that one of the floors there was "nothing" they could do for it. However this was already in the price paid. The situation escalated further on the second day when the project team failed to show up. I was informed that this was a result of a failure to properly coordinate with a third party your company utilizes. Despite being assured that the day was a mere placeholder, I find it unacceptable given that this appointment had been confirmed multiple times and set in place over a month ago. This mismanagement has not only resulted in a project left incomplete but has also led to the wastage of a day off from work. Now, I am faced with the prospect of having to take another day off for the completion of a project that should have been executed as planned. I urge you to investigate and address these issues promptly. I expect a resolution to be provided at the earliest convenience, including any necessary compensation for the time and resources wasted due to the mishandling of this project.

Ken, Richard and Clarence were timely and professional, and did a thorough job. A+

Alex Detloff came to tighten the wall. He was super friendly and very knowledgeable!! Hope he comes back next year. The Kapusinski