Ohio Basement Authority

Brett Boehme, the Service Technician, came on time. He was very knowledgeable and very professional. He checked the sump pump very thoroughly, as well as the walls. Brett answered my questions and explained about other things that I could do to help strengthen the walls in my basement. I was very satisfied and will continue to use Ohio Basement Systems in the future. I highly recommend this company and Brett.

We originally thought we would need to do a lot of demo to fix our issue but our service technician Larry was able to identify the root cause of some residual water build up in the system. This significantly reduced the need for demo. Larry also was very thorough in explaining what all was being done and most importantly why things were being done or not done. He also checked every part of the system to make sure the channels were all clear as well as the sump being in good shape as well. He was also able to provide some recommendations to help maintain the system.

Poor customer service. Salesman was the used car type. Convincing and personable up front but non-responsive and would only respond via text after we signed our contract. They don t follow up with you-you have to constantly call them. They also don t respect your time because they can t keep appointments. Installation crew also backed into our house, ripping off our vinyl siding and phone box. They did repair the siding but it looks like a patch job as new siding next to older, weathered siding is noticeably different. Our job still hasn t been completed going on 4 months now. $8,000 plus dollars is too much to pay for one huge headache. Beware of this company. Just because they re one if the biggest doesn t mean that they re the best.

The crew was professional, on time, explained process well. Josh, Andy, and Mike were fantastic! Our overall view was incredible, from beginning to end of the process.

I hired this company to replace a sump pump. The cost of $400 was quite high but given that I am not plumbing capable i had to do it. The installation was quick and the technician was good. His work was less than excellent as he did not secure the power cord or dispose of the old unit.

The crew was good, and always very respectful. They cleaned up after themselves.

The Ohio Basement Systems team that did the repair of the basement wall at my house in North Royalton, OH was a group of very professional individuals who are truly experts in their trade. A part of the basement wall cracked due to pressure from the soil outside, and the cracked portion moved inward and threatened to potentially dislocate the gas furnace inside the basement. From the time I first contacted the company regarding the problem and after their initial inspection of the house, they explained to me in clear terms their proposed solution and how it would solve the wall problem. And throughout that time that they were doing the project and until its completion, they again would, at various stages, let me know and actually see the progress -- what components have been installed, which components were used to straighten the cracked part of the wall, and how the complete technical solution would stabilize the entire basement wall. My special thanks to the production manager/team lead, Joe Tenney, for making sure that he and the rest of his team were communicating with me throughout the project and for delivering a quality work product in which I have complete confidence. In addition, the company warranty on their work product is quite re-assuring. I will certainly hire them again if in the future I have a need for their service, and I would not hesitate for a moment to recommend them to anyone.

I had a great experience with Ohio Basement Authority. The man who came out to give a quote was friendly and local to my area. He took the time to explain to me why it happened and how we could fix it. We landed on a solution that was $12,000 less than the Basement Dr. quote! The issue I had was the front of my foundation was slanting in 3.5inches twisting my support beam, pushing out 2 other walls and the back wall cracked do too last winter. It was a scary mess, but they we kind, helpful and didn’t make it more anxiety stricken then it already was. Great company!

Went well brad and his crew were very professional thanks again

. During the estimate, Troy told us their trained crewmembers use cameras and slowly lift the slab so as not to damage pipes and heating located under it. He told us the slab needed to be lifted about 1 ½ inches and the area in the hallway also needed lifted. The contract he drew up used this description of an 11x11 area and also stated that the workers would move the washer, dryer, and wooden shelves in the laundry room. The washer was never moved. There were no cameras and workers assured me that my heating ducts ran east and west, not north and south as I told them. The workers finished quickly stating that they had filled a large void under the laundry room floor. When the room became very cold later in the day, I discovered that the “void” they had filled was my heating duct. Had they reached into the vent opening, they would have known that there was a T just 4 inches away connecting to a north south heating duct (the one that is now totally clogged). At the time of the work, I pointed out that the hall floor and the floor behind the washer had not been raised. This was brushed off as not necessary. Had they moved the washer as stated in the contract and placed their fill hole in the area under it, both of these problems may have been avoided. I also feel that we were overcharged since the floor was raised at most ¾ inch in only one corner and from ½ inch to nothing in other areas. The total area covered was less than 7x11. Any extra material used was deposited into my heating duct.