Ohio Basement Authority

The two member crew arrived on time, were courteous and were careful about keeping our hallway and other rooms dustfree. On this job, we had a last minute unexpected change in our plan (which is not anyone's fault), but they were very accommodating, made useful suggestions, and helpful. The job was completed nicely. Everyone we worked with were reasonable. We would use them again.

They provided an excellent service. No further leaks and everything is dry. They were an excellent company.

Before any work was performed, the estimators worked with us to make sure we got the best possible price and gave us a detailed list of the work to be done. Overall, installation went very well. Workmen were prompt and efficient and kept us informed of their progress throughout the day. The only issue we had is that they could have done a better job of cleaning up after they finished. They left scraps of insulation in the attic and on the floor near the entrance of the crawl space. Overall, however, we were very satisfied with the job.

The salesman was very personable and appeared to be an honest individual, so we hired the company to put the family room back together after mold remediation and waterproofing were done by other companies. We were told when they would be coming to do the work. They came on the appointed days and finished the basement. On the final day, we were not home to do a walk through and no one from the company mentioned it. I then hired a painter to finish off the walls. Because he is a professional, he pointed out several flaws in the workmanship. I immediately realized that his assessment was accurate. He finished some of the work himself, so he could start painting. I called the company to register my complaints. Another problem was that the dehumidifier they had installed was running 24 hours a day and was quite loud. I wanted them to let me know if this was normal. My painter/handyman looked at the dehumidifier and was able to determine that it was running continually because of the setting it was on, which the company employees had done. In addition to that concern, I told them that I had quite a few concerns with their sloppy work. These concerns included unfinished woodwork, unfinished area at the bottom of the stairs, ceiling in the bathroom and other shoddy workmanship. They cut the floors around the woodwork very sloppily. Instead of slipping the flooring under the woodwork, they messily cut around the woodwork, leaving gaping spaces, which looked bad and would collect dirt. There was also a large gap where the floor met the fireplace, also looking horrible and a dirt collector. The company sent Rick, the alleged foreman out to address our concerns. He did acknowledge my concerns and stated he would address them. I asked him about the dehumidifier because I did not know if the noise it made was normal or not. He stated a new dehumidifier had been ordered but had not been received yet. He stated they would call when it came in and switch it out with the one they had already installed. This was never done, all these months later. Rick was the foreman on the project and seemed very confused about why I objected to the way the floors had been installed. I showed him other flooring in the home that had been installed correctly. I told him, per my handyman, that there was a tool that you could use to install it without jagged cuts. He said he never heard of such a tool. This from the foreman. He caulked the jagged edges and said he would be back in a few days to finish. I never heard from him again, nor did the company ever switch out the dehumidifier.

Called provider has yet to return call !

The company has great public service! The work was done on time and completed to my satisfaction with one exception. I was left with a pile of dirt that will be an additional expense to remove and, despite assurances, it will not settle to an acceptable level. The cleanup could be improved.

Not a bad company really worked with me on time and price of the project. Overall I am happy but they left my house trashed there was dust everywhere all over my clothes, walls, and floors also if you are particular like I am you could see a negative change in the quality of their work from the Strat to finish of the project particularly their work on filling the cracks in my basement. UPDATE: Glen came out and resolved all of our issues. Very pleased that you've been taken care of and I adjusted the rating to reflect the new service.

Joe the installer covered all furniture & equipment to protect from dust. Insured dust was vented and collected which kept it to one room in basement. Installed carbon strips and ensured they where well epoxied to wall cleaned up when finished.

Very good work ethics and responsiveness to questions and concerns.

Very well and to my complete satisfaction.