Ohio Basement Authority

So far everything is going well!

Basement waterproofing. The crew they sent me was very courteous, and friendly. They did a great job and the price was right. I would highly recommend this company.

Not everything was done the salesman promised. Miscommunication between him and crew. The crew was awesome and did a great job though. Not one drop of water in basement and we've had a lot of rain.

Initial work was done well; however, I had a finished side to the basement. While I was told they would cut the wall at an appropriate height for a chair rail to be installed when re-sheetrocked, the quality of the wall and stud removal left something to be desired. Now a few months later I have a leak in the dehumidifier. I called and was told they could have someone look at it in a week: unacceptable. I would not recommend.

Basement waterproofing , Will be done within the next week. It will be guaranteed for life time of the house,. I am totally at ease over this project..

Phenomenal!!! Oh so very pleased.

This was actually the 2nd time I used Ohio Basement Systems. About a year ago I also used them first for a concrete leveling job, so when I found a wet wall in my basement after some heavy rains recently, I didnâ t hesitate to call Ohio Basement Systems again. The Field Inspector, Matthew Thomas, is very knowledgeable. He was also one of the guys that was at my house on the previous concrete leveling job and he remembered me and my house. Thatâ s important to me, because now thereâ s a relationship building. I trust Matt implicitly. He knows what heâ s talking about, and he knows my house. The appointment lasted for about a half-hour, maybe 45-minutes. Matt went through a number of different options to address my water problem, and even offered his own thoughts and opinions as well. I was not pressured in any way to make a snap decision on how to proceed. Matt simply took the time to explain things to me, and answer all of my questions (and I had a lot), and he left some materials explaining the different options available for me to review; and also offered his card to call him directly with any additional questions. I was very satisfied with their service, and I wouldnâ t call anyone else for any of my home foundation repair or waterproofing needs. Ohio Basement Systems are the reliable experts.

They Said it was a ONE Day Job, it Started Friday an it is Now Tuesday an they are not Finished an I finally Got a supervisor to come look at my job today an his Comment was this is not what we are about ,I'm sorry this happened,, But never an offer do refund any money for Wasting peoples Time an **** poor Workmanship an the Dehumidifier was flooding into my finished part of my Basement, the Electrician placed an Electrical box under a water drain,, not very Smart, He did not put my panel box cover back on an maid one **** of a Mess with Sawdust all over my personal Property, an Clothes,, the Sump drain was leaking an they Pulled my Drainage plumbing out from the wall to install the sump Drain an caused it to leak,, Umm Fail.. the sump outside Drainage is very ugly/poorly installed an sticks out of the Ground 3 1/2 inches so you cannot mow over it,, The Basement steps where lifted an pulled on so may times they are now in need Structural repairs so No one gets hurt in the future,!!, Their Management team seem to have a Communication Problem as they Do not reply to you an all you get from anyone is we are going to have a meeting an get a Plan together,, Well you do this for a Profession,, I suggest you Get your **** TOGETHER,, Your Customer service Sucks, an you seem to Not want to give refunds For **** poor work an Wasting Peoples Time an their Vacation days wasted an **** poor Quality Control... I was to have my Other house done for a lot more Money, Not gonna Be Using you for this Job an I will reach out to All my Veteran Friends an inform them NOT TO USE YOU,,,!!! I've SINCE had more issues Sump pump blowing fuse,, they recommend a $1100.00 Battery backup SYSTEM, THEN IT'LL TAKE 3 MONTHS TO INSTALL.. I I had to install a French drain to get the Water away from my Foundation as they only put it 10 feet from the house an it just kept running back into the house,, during my Drainage install I found THEY/ THIER CREW boke my downspout drain tile an never fixed or told me,,, I've called an text NO NE WIL CALL ME BACK....

I purchased a house with this system installed. There was a small section that had not been able to be installed initially and small amount of water was coming in during heavy rains. A tech came out and identified that we just needed to remove a section of an old bar and they could complete the installation - free of charge. Very happy with both techs I worked with.

Technician showed up on time and completed work in a reasonable amount of time. They wear booties over the shoes and make sure to clean up well before leaving.