Pronto Home Repairs

Fast response to my inquiry. The handyman arrived promptly at the agreed to time. He worked quickly and efficiently. I'm more than satisfied with their service.

Show up on time, start work, work to finish. Cost for work reasonable.

Efficient

Timely and thorough

I hired two different repairmen through Pronto Home Repairs. The general contractor was extremely nice and helpful, and the electrician and carpet person I hired did excellent and efficient work for a very reasonable price.

Very fast and good work.

The contractor need send well trained people to do work

THEY INSTALLED THE DOOR WITH NO PROBLEMS.

I originally scheduled work for Wednesday, July 12th - the handyman was supposed to arrive between 12-3, but I was called and was told that he was hung up at his previous job, so he'd be there between 4:00 and 5:00. This is fine, except he didn't show up until around 6:30, and I had to call the company twice to figure out where he was. He hung a fixture in my dining room and cut corners with the electrical cord, only looping it through a couple loops so it stuck out from the fixture. He also neglected to close the chain link at the top all of the way. I scheduled him to return on Monday between 8-12, and received a phone call telling me that he was double booked and that he would arrive between 2-5. At 6:00 I received a phone call apologizing for him never showing up, and rescheduling for Tuesday AM between 10-12. At about 10:00 I received yet another phone call bumping my appointment back to between 2-5. After complaining about the massive amount of time that I have wasted sitting around on a handyman who a) couldn't be bothered to do work correctly the first time and b) couldn't manage to show up on time, the company found another handyman to come out during the originally scheduled time between 10-2. He arrived and did an excellent job fixing the other guy's work. I requested a partial refund for my time wasted, which I think is fair considering that they have a missed appointment policy on the part of the customer. They would not accommodate my request. I plan on speaking to someone at HomeAdvisor regarding this experience. I've had quite a few difficult customer service issues during the process of purchasing my new home, but this one takes the cake.

They showed up and did some quality work. They went above and beyond because they fixed some other things I did not even ask them to do.