Pronto Home Repairs

My overall experience with Pronto was excellent and I would recommend them to others who are in need of repairs around the house. Colby Duncan & the Handyman who did the work (apologies - I can’t remember his name) were prompt, courteous, and easy to work with. I needed work done to the exterior of my house to close a gap between the siding and foundation - here’s the summary: Pros - Booking appointments was easy and they had sufficient availability to fit my schedule. I received an email upon my inquiry as well as a phone call to schedule the estimate. Once the estimate was done, I received an email with the details as well as a call to schedule the work. What I appreciated most was the text message communications I received after the phone call (I was in meetings and couldn’t answer but was able to schedule the work with Colby via texts). Lastly, they have a user-friendly online portal that allows you to manage your account and pay for the work. - They called in advance to let me know when the Handyman would be arriving for both the estimate and the work appointments. Additionally, they called me the day before my scheduled appointment to ask if they could do the work that afternoon since the Handyman was in my area - I appreciated that they were proactive with getting the work done. - The Handyman was very nice and did quality work in a reasonable amount of time. Overall cost for materials/labor was competitively priced. Cons - My only minor issue was having to explain to the Handyman what needed to be done. I’m assuming this happened because my appointment was rescheduled to an earlier day and there wasn’t adequate time to review the estimate but it wasn’t a hassle as the Handyman was a sharp guy - it just surprised me because Pronto appears to be operating like a well-oiled machine. Either way, it wouldn’t deter me from calling these guys again in the future. Thank you, Colby and Handyman (again, I’m sorry I don’t have your name)!

When they named their company "Pronto," they sure lived up to their name. They were here when they said they would be ASAP! The job was very satisfactory to us and I've already recommended them to a family member. Thank you so much.

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I appreciate the work being done at time promised and I appreciate the work done. I would recommend and I have recommended to others.

Excellent!

They gave us an estimate and fixed our drywall in about a week. Excellent quality and very friendly service.

Victor was awesome!

Quick and timely repair. Great customer service. A bit pricey.

Courteous, pleasant and professional.

The primary worker was very responsive and he performed his duties with pride and completed tasks; however, I had to pay for a second worker who did not seem to add any value and failed to clean up when the work was done. Furthermore, the Pronto estimate included replacing an old hand rail with a new hand rail but they kept the same old hand rail and charged me the labor cost for installing a new hand rail, despite my complaint that the labor cost should be reduced.