Pronto Home Repairs

Hired service. A secondary "job" arose during the first job, for which I was quoted work, approved, ad the "Pro" started work. Pro left for the day, not finishing original job and having cut a hole in sheet rock for the second job. Then Pronto backed out of job #2, and told me they were done with original job and would not come back out. Calls and conversations with Pronto did not help. Next they overcharged my credit card for the original job they did not finish. The charge was suppose to be their quote plus actual cost of materials. They added on about $50 extra. I disputed charges with my CC company, this is still in progress. I called Pronto one last time trying to get my problem resolved, and they agreed to come out to finish the original job. The "Pro" came out and sincerely apologize for the company he works for acknowledging that they were not treating me right. They would not allow him to fix the destroyed sheet rock for job #2, but he did finish the original job. The "Pro" was great. Pronto is not. They lack integrity and overcharge, start what they won't finish and overall have poor communication. Do Not Use this company.

Talk at length with them on my needs to add shoe molding, bead board and crown molding. I asked if they were able to do it and they said YES. On the day of appointment, I was told they do NOT do this type of work even though they advertise this. They ONLY DO SMALL REPAIRS, Patches on baseboards, trim, drywall, light electrical, etc.. Anything over this would be to BIG of a JOB for them. Really? Why do you mislead customers on Home Advisor then. DON'T HIRE THIS COMPANY. Apparently, they are not professional and they false advertise. I do not like to give any company bad reviews, but just trying to WARN others not to waste your time on this company.

Materials that were listes in the estimate were actually a separate add on upon final billing. This may be how this typically works, but for a first timer it should have been more clearly stated.

Fast and reliable service!

Excellent professional service

These guys were fast, affordable and did a great job. I'll have them on speed dial for future jobs.

Gabriel is excellent at his craft. Morgan and Colby made sure things were right. I would recommend them to do any deck. They know what they are doing.

Superb interaction from the start.I explained the job[2 toilets installed and removal of old]AND securing 1loose toilet paper holder.I am ALWAYS suspect of companies that charge by the hour.PRONTO gave me a quote FOR THE JOB.I was quite pleased that it was well below the ridiculous prices I had seen from other companies,who wanted more than the toilets were worth[1 example being $300 ea.install].Handyman[Enver?]did the job,after having to buy longer hoses for new toilets,and the only add-on was for the new hoses,which I was given a receipt for[less than $10].PRONTO has in me,and as many neighbors as I can tell,a customer for life

Very polite accomdiating. Would hire again for another future project

Handy man installed curtains.