Premier Water Heaters LLC

I can't thank Joel and Gina enough for a fantastic experience in a difficult situation. Joel returned my call promptly after I initially reached out, and took all subsequent calls to schedule and work out the job in a timely manner. Joel accommodated my situation which involved returning my old water heater to fulfill a warranty and installing it afterwards. Joel was upfront about asking for pictures of the current water heater situation, which brought to our attention the need to correct the vent to the chimney. We were unaware of how much of an issue the vent was. Joel was very thoughtful and straightforward with explaining why it was wrong and what he could do to correct it. Throughout the uninstallation, exchange for a new tank, and installation, Joel was very helpful and professional. Little things like making sure the tank would fit in the basement before we exchanged it, unboxing the tank on the truck after exchange to ensure it wasnâ t damaged or dented, and wiping down the dolly as he brought it in from outside (it had recently snowed) were much appreciated. After the installation was complete, Joel asked I come take a look and see how the new tank operated. He pointed out the blinking LED and the table of codes to the left to help me diagnose in case something were to go wrong in the future. He explained how the damper worked, and showed me how the vent was corrected, and even leveled the tank (the basement floor isnâ t level). This was an excellent experience as Joel cared about helping me solve our water heater problem. I cannot recommend him and Premier Water Heaters enough. Thank you!

Very professional installation. Joe and Gina do their homework. Well documented process from the beginning. Price is terrific. Would recommend them for sure.

They kept every promise they made and they installed a high-quality product

Very professional, efficient, timely, honest. I could go on and on. They were great! I would highly recommend them.

Joel & Gina responded within minutes after I processed my request on Home Advisor. Within 48 hours the hot water heater was installed and the old one removed. Joel answered my questions and took the time to review the heat settings. Also said to give him a call if anything goes wrong. Very pleasant experience overall.

Jim was very professional. He cleaned everything thoroughly. We had no mess whatsoever.

Very professional

Communication and professionalism is key and Premier Water Heaters definitely holds that key! My husband and I could not have had a better experience.

Pleasant experience overall.