Supreme Service Today

Scheduling was fine and he arrived within the scheduling window (between 9:30-12:30) and was courteous. There were no extra costs and they performed the work very quickly.  I was surprised that they took care of the AC and Furnace tune-ups at the same visit and felt, for the cost, this would have included two visits.  I feel the verbiage should have been more clear on this.  They did offer a seasonal service agreement, which I have not purchased as of yet.

Technician was unprepared and falsely claimed their were problems in order to gain more business. The tech was nervous when he arrived, spilling office supplies out of his van when he arrived. I had a bad feeling but had prepaid for the service through Angie's List. I informed him that I had recently purchased the house, wanted a a detailed explanation of any issues, but that any repairs would have to be completed by my home warranty company.  During the inspection he wound up missing a large piece of insulation that was preventing the blower from working properly, causing the furnace to overheat. He said the unit was cycling normally, while a year later another company's tech correctly identified that the unit was overheating and fixed the problem (large piece of debris in the blower). He noted that the air conditioner needed to be cleaned but that it was not included in my services. When I asked what the "tune-up" part of the deal was he claimed to not know about it and said he was only there for an inspection. After he finished, and had closed the furnace up, he claimed that the furnace's heat exchanger was cracked and that it was unsafe to use. He had me sign a waiver before he would provide his report, told me not to use it, and pressured me to hire his company to do the work even though I repeatedly stated I had to go through the home warranty company. He did not red tag the furnace, marking it as unsafe. My home warranty company sent out their contractor, which I paid a deductible for. They could not see any cracks, allowed me to take a look, and noted that if it had been cracked and unsafe to use the tech would have had to red tag the unit, which was not done. They suggested he confused cobwebs with cracks. During this time, I received sales calls from Supreme Air attempting to get me to hire them or pressure my home warranty company to hire them. Even when I stated I didn't have a choice of a contractor they still kept calling. Both the tech and sales calls suggested I hire them and not let anyone else look at the furnace. After the second opinion I spoke to a manager and let him know that his tech had misdiagnosed a cracked heat exchanger, causing me to have to pay my deductible for the warranty company to come out. I also noted that it seemed like I was being pressured to pay them to fix the issue and not let anyone else see the unit. I was told that their tech was great, the other company and I were both wrong, and he wanted to send two of his men over to look at the unit. After what seemed like an attempt to scare me into unneeded repairs I said I was not comfortable having someone else touch the furnace, let along two guys come over to my house. I instead asked for a refund for the service, which I did not believe was performed correctly or honestly, or reimburse me for the insurance deductible (which was less than the Angie's List Deal. He refused. I waited to submit this review to give them the benefit of the doubt and see if, over a year, the heat exchanger failed or cracked. The heat exchanger had no issues. Almost a year later the only issue was the blower clog, which the tech missed, and there were no cracks. I found them unprofessional, focused more on sales than service or doing the job well, and although the deal price was less than competitors it was a poor value.

Youssef, the technician was very knowledgeable, efficient and courteous.

The service technician showed up on time, checked my heating system and answered all my questions and concerns. I was very satisfied with the service provided.

This is a duplicate. We already did a review.

unknown

unknown

Saleman Ross came out and we quickly agreed on what equipment I needed.  Within a week the equipment was brought over and installed.  Initially the wrong air conditioner was brought out and that delayed installation by a day.  The technicians were friendly and cleaned up behind themselves.  The air purifier was not delivered, and the wrong thermostat was installed.  I emailed Supreme about these two issues and within a few days a crew came out.  The air purifier was installed , and the correct thermostat was installed.  All in all their were a few bumps in the road but Supreme corrected the issues as quickly as possible.  The technicians who came to the house were always on time and professional.  Supreme did apply for my rebates on my behalf and delivered.  I received a $950 rebate from Carrier (was told initially$1,000 in bid), and $1,000 from BGE (was told $500 initially!).  All in the system will cost me $7,450 total (equipment and installation).  I feel that price was fair and was surprised to basically have a new system in about ten days (from time of estimate to installation).  I plan on contacting Ross and Supreme again in the future for all of my PM, and possibly additional equipment.

Great job. Each stage of the job went well. I was always updated on each step of the install.

When Supreme Air initially gave me their pitch in a  attempt to convince me to purcase a geothermal unit it sounded to good to be true, in some aspects it was.  I was told by one of their representative ( I believe his name was Ross) that they would file and send off all of the tax credit and rebate documents, not true.  I was also told that the unit could run off of my 10 kw whole house generator, not true ( I had to replace my 10 KW  unit with a 20 KW model costing me about $6000.00). Supreme Air's  tech's would constantly break appointments, calling me 15 minutes before they were supposed to show up usually stating that the had some family business to take care of ( after I took leave from my job to ).  I took offense to being misled by Supreme Air's representatives to what I believe they thought would help insure a sale.  I probably would have purchased the unit without all of the false promises and misinformation. All the being said, SA's install technicians did a wonderful job installing the system, even though they kept insisting on hauling away my old funace for $500.00 after I told them multiple times that I would take care of it.  The main problem I had with the install is that the tech had the backup auxillary heat set to com on at 35 degress.  After the brutally cold winter we had my electric bill was averaging around $485.00 per month.  When SA did their scheduled maintenance, the threshold was lowered to 5 degrees and the electric bill decreased significantly. I have received most of my tax credits and rebates ($9000.00 federal, $3000.00 state (which is taxed), and $500.00 BG&E).  I have not gotten any feedback concerning the $5000.00 property tax credits that I had applied for.  I hope to hear something on this matter ASAP.  Overall I got a big savings on the $31000.00 investment. Supreme Air will also hook you up with a finance plan that allows you to make no payments for a year with no interest.  I paid off the balance a month in advance of the deadline to avoid the exorbitant interest fee that would have kicked after one year. If not for the deceptive sales pitch given by SA, I would have given them all A's.  As it is, I am giving them a C+. Adam, from Supreme Air, called me to apologize for any inconvenience that may have arose from my experience dealing with Supreme Air.  He said that I would receive 2 years free maintenance on my geothermal unit.  Adam also advised me to contact Kathleen Ferren from the Baltimore County Office of Budget and Finance at 410 887-2872.  He said that I would probably receive my $5000.00 property tax credit from installing the geothemal unit next year. I contacted Ms. Ferren by phone and she told me than I would receive my tax credit in "2022".  This is another exampled of Supreme Air giving me incorrect information.  In my opinion this was done to help them make a sale.  I have called Ms. Ferren on a number of occasions to request that she send me verification of receiving my requests for the $5000.00 property tax credit.  The first two times I was told that the verification will be emailed to me.  Both times I never received the emails.  On the third request, Ms. Ferren was acting like she was upset that I was making the request and told me that her office was too busy to send the verification. I am in the porcess of sending her superior a letter complaining about the length of time it is taking me to recieve my tax credit and the way Ms. Ferren keeps ignoring my request for verification of my tax credit. I would like to again express my disapointment with Supreme Air giving me incorrect information when presenting the company's sales pitch.  I find that the sales tecnique tends to be misleading and unprofessional.