The Service Professor, Inc. - HVAC

We are glad you did call! Many times people will attempt to save hundreds of dollars by using family or friends who tell you they can do the work. Many times, we are called out to fix what these 'handy-people' have done. Sometimes their repairs are even dangerous since they lack proper knowledge & safety procedures. Thank you for being safe and smart by calling professionals to do the job right. Please keep us in mind for your future plumbing, heating and cooling needs too!

We are sorry that you have had a bad experience with the recent purchase of your new home. Although The Service Professor wasn't there for you during the purchase, you did make the right choice in hiring our professional electrician who spotted the hazards in your home before an accident happened! Please rest assured we will fix those items and make it possible for you to enjoy your home safely for years to come! Thank you for sharing your home purchase story with other homeowners and know we'll be here for you to make things right for electrical, plumbing, heating and cooling system service, repair and installations.

We resolved this issue with the customer. His actual complaint was that our technician spent too much time telling him about our Professor Home Protection Plan which covers electric, plumbing, heating and cooling repairs and installations and free annual evaluations of each system. The customer was reminded that we do not charge work by the hour. We use up-front pricing which means the price quoted before the work is the price he pays when we complete the job. Although this customer stated he would edit his review, we've added this reply because it hasn't been altered in the agreed upon time.

We hope you were able to have your technician return to the home and finish the work started. Everyone here at The Service Professor strive to make customer satisfaction our top priority. Also, our skilled technicians do notify the dispatcher when they have completed work and are going to their next appointment. You should have received a call almost immediately after the technician left your home. We are glad that you were satisfied with the overall work completed during the appointment and look forward to coming back if you have any plumbing, electrical, heating and cooling needs. Thank you again for allowing us to care for your home.

Thank you for the review Doug. We are sorry for the delay in getting out to you on that service call. Winter always means our professionals have to brave harsh driving conditions, dangerous calls dealing with down power lines and similar emergency calls. I'm sure the customer before you appreciated the extended service time to have their repairs completed, and would probably like to thank you as well.

Thank you Sue for your review. You are not alone in thinking a repair will be "simple." We hope you are able to have our plumber return when you are able to have your service work completed. Thank you for contacting us with your plumbing need and you can be assured that if you ever need our electrical, heating or cooling services in the future, our technician's in these areas are equally skilled and provide the same great customer service!

Thank you Steve, We truly appreciate our customers. I have let our technician know you reviewed his work! We're glad you chose The Service Professor for electrical work and remember we also have great plumbers and now have heating and cooling technicians too! Have a wonderful day.

Thank you Norma~ We appreciate the kind words regarding the service you received. We are glad Dave was able to help.

Thank you Taylor for letting us be of service and for the great review on the service you received. Your plumber is a wonderful guy and glad he is part of our team. Thank you for your patronage!