The Service Professor, Inc. - HVAC

4.6
849 Verified Reviews
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93% Recommended

48 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

4770 50th St SE
Grand Rapids, MI 49512
https://www.serviceprofessor.com/

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
View All Details & Credentials

Achievements

Seal of Approval
Top Rated Professional
Elite Service Professional
One Year With HomeAdvisor
100 Homeowner Reviews

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Heating and Cooling
  • Furnace Repair
  • Heat Pump Repair & Installation
  • Competitive Pricing
  • Satisfaction Guarantee
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
849 Verified Reviews
  • 5
    655
  • 4
    103
  • 3
    29
  • 2
    21
  • 1
    11

Highly rated for

  • Overall Rating
  • Customer Service
  • Quality

Reviews

Write a Review
Showing 251-260 of 849 results
5.0 Carl J. New York, NY
10/8/2020

The technicians arrived on time,explained, in, detail what they were going to do, and did an awesome job. They removed all old items and did an awesome cleaning job. Highly recommend Service Professor!!!

Response from Company:

Thank you for the five-star review and feedback, Carl! This is the type of feedback we love to hear! We always leave your home cleaner than when we found it, and we're glad to hear todays appointment did not disappoint! We appreciate the recommendation and look forward to serving you for many years to come!

3.0 Alan G. Palm Coast, FL
10/7/2020

No comments.

Response from Company:

Thanks for the review, Alan! We always shoot for a five-star customer service experience, and noticed we fell short here by only getting three. We would love to learn more about your Plumbing experience with our team and hopefully gain some feedback so we can meet our five-star mark next time! We welcome you to give us a call at your convenience at 616-871-1900! Thanks Alan, we look forward to speaking with you!

4.5 Naomi W. Wyoming, MI
9/23/2020

Thankfully only a simple repair was needed. Very professional and friendly service.

Response from Company:

We appreciate the review and feedback, Naomi! We're happy to have had the pleasure of taking care of a simple repair while still delivering professional and friendly service. We noticed we only scored 4.5 stars on this call, and we always strive to deliver five-star service for our community. If you have any questions or concerns, we welcome you to give us a call at your convenience so that we may improve for next time! 616-871-1900.

5.0 Snowy M. Rockford, MI
9/9/2020

Make the appointment , they call just prior to arriving , you know who is arriving . They work to get the job done , show you the work , how it operates and ask if you have anymore questions... Prior t this work same experience with on site - sales , gave options , no pressure , kept it simple asked questions , answered questions ,sign off the work ... Both sales and installation is effortless , easy to do and they turn up when they say....cannot ask for better combination ...

Response from Company:

We appreciate the five-star review, Alan! From the first call for service to the moment our expert technicians arrive, we strive to create a seamless 5-star experience! We're glad to hear that our team of technicians were able to provide you with high-level service and get you taken care of! You're right, you can't ask for a better combo! And that's teamwork! We appreciate you taking the time to share your experience with us and look forward to next time!

5.0 Lisa P. Grand Rapids, MI
9/4/2020

Ben and Service Professor did a great job and excellent customer service. They even gave me a birthday surprise!

Response from Company:

We appreciate the five-star feedback of Ben! We're always happy to make any day, especially a birthday even better! Thanks for taking the time to leave us a review, we look forward to serving you again! And happy birthday!

5.0 Kathi G. Cedar Springs, MI
8/26/2020

Jonathon is always very helpful and experienced when it comes to fixing our splits....little did we know that the people who put our siding on put a nail into one of the lines that held the freeon for the splits. He fixed in so we won't melt in the 90 degree heat!!

Response from Company:

Thank you for the five-star rating, Kathi! We appreciate the feedback regarding Jonathons visit to fix your splits! It is unfortunate that a nail was found, but we are glad to hear that Jonathon was able to get it taken care of so you guys don't melt in this heat! Thanks again for the five-star review, Kathi! We look forward to serving you again!

5.0 Valorie C. Grand Rapids, MI
8/19/2020

He was very nice and very professional

Response from Company:

Valerie, thanks for the five-star rating! We look forward to delivering professional service for many years to come!

5.0 Matthew W. Grand Rapids, MI
8/14/2020

Response from Company:

Thanks for the five-star review, Matthew! We appreciate it and look forward to serving you again in the future!

5.0 Wayne M. Grand Rapids, MI
8/4/2020

These guys were extremely professional and nice. I appreciated that they wore their masks the entire time in my home. The repair was extensive and the price was high, but the quality of the work was top notch.

Response from Company:

Thanks for the five-stars, Wayne! Delivering professional service that is high quality is what we strive for here at Service Professor. We are glad to hear that our team was able to come through and provide you with top notch service. We appreciate your feedback and look forward to serving all of your home service needs in the future.

5.0 Bob S. Littleton, CO
7/31/2020

Arrived on time, understood the problem, fixed it quickly , fair price

Response from Company:

Thanks for the five-stars, Bob! We don't say we'll fix it in a snap for nothing! We appreciate the feedback and look forward to serving all of your heating, cooling, electrical, plumbing, and drain clearing needs in the future!

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The Service Professor, Inc. - HVAC
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