The Service Professor, Inc. - HVAC

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Learn about our screening process

48 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

4770 50th St SE
Grand Rapids, MI 49512
https://www.serviceprofessor.com/

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Heating and Cooling
  • Furnace Repair
  • Heat Pump Repair & Installation
  • Competitive Pricing
  • Satisfaction Guarantee
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
849 Verified Reviews
  • 5
    655
  • 4
    103
  • 3
    29
  • 2
    21
  • 1
    11

Highly rated for

  • Overall Rating
  • Customer Service
  • Quality
Showing 571-580 of 849 results
5.0 Bruce T. Ada, MI
10/27/2016

Jim H was very informative, clearly explained and outlined my options and did an outstanding installation.

5.0 John S. Grand Rapids, MI
10/21/2016

Very on-time, friendly, prepared and willing to talk through potential problems & solutions. Cleaned up after the work and very dependable. I would hire again!

Response from Company:

Hi John! Thanks for your review. We believe our customers deserve the very best, and that means we too value your time and the trust you've placed in us to care for your home. Our technicians are committed to delivering exceptional service at every visit and are always happy to answer questions and provide a thorough explanation for proposed options. Thanks again for your review John, and thank you for choosing Service Professor!

5.0 Marge V. Grand Rapids, MI
10/21/2016

The only thing that bothers me is I could not get my free quote. They charged me $59.00 just to come to my house.

Response from Company:

Hello, and thank you for your review! We believe our customers deserve a thorough and honest assessment of the issue they're facing. Visiting a customer's home and providing several options, all with up-front pricing, is the best way we can ensure he or she has the information needed to make the best choice for their home and family. We do wish we could provide this service for free, but unfortunately we must cover the cost of doing business. The $59 dispatch fee helps us recover the cost of travel to and from the customer's home, as well as the technician's time. We sincerely appreciate having had the opportunity to care for your home and look forward to serving you again in the future!

5.0 Samantha F. Allendale, MI
10/18/2016

The technicians were very friendly and kept me informed as to what was going on

Response from Company:

Hi Samantha! Thank you for your review! We strive to deliver the best service in the neighborhood, and to us that means exceptional service delivered with a smile! Our friendly, professional technicians are always happy to explain their observations and suggestions...We want you to feel confident in your decision to work with us! Thanks for choosing Service Professor Samantha! We look forward to caring for your home again in the future!

5.0 Corky M. Grand Rapids, MI
10/11/2016

Tony was outstanding. Easily identified the issue, reviewed repair options and fixed within 45 minutes from arrival. Great representative for your group

Response from Company:

Hi Clarence! Thank you for your review! We think Tony is pretty amazing too! Like all our technicians, his professionalism and skill are only superseded by his commitment to delivering exceptional service. Quality work done quickly and efficiently is our promise to you! Thank you for choosing Service Professor Clarence...We appreciate your business!

4.5 Vananh P. Wilson, NC
10/11/2016

Customer service was excellent and their quality of work were great but kind of pricey! Willing to recommend this company to others! Thank you.

Response from Company:

Hi Ann! Thanks for your review! We're so glad you had an great experience with us! We take great pride in the skill and expertise our technicians bring to each job. You can be sure every visit with Service Professor will be an excellent experience! Thank you for choosing Service Professor!

5.0 Chuong N. Grand Rapids, MI
10/10/2016

very knowledgeable, friendly.

Response from Company:

Hi Chuong! Thank you for your review! Our technicians regularly participate in continuing education in-services, so they stay informed on the latest industry trends and practices. And, we LOVE sharing what we learn with our customers! Thank you for choosing Service Professor. We look forward to serving you again!

5.0 Debbie A. Grand Rapids, MI
10/6/2016

The electricians, Josh and Derek are the best! They worked efficiently and completed the job as promised. Josh also gave me written tips on updated other electrical needs in my old house. Thank You!

Response from Company:

Hi Debbie! Thanks for leaving us a review! We think Josh and Derek are pretty great too! They take great pride in delivering quality work as efficiently as possible. Service Professor is your trusted resource for all your home's electrical needs! We look forward to caring for your home again in the future!

5.0 Diane S. Caledonia, MI
9/28/2016

Josh & Derek were great. We ended up having much more work done than we initially planned - including a whole-house surge suppressor. The quality of work was very good, they cleaned up when they were done & both technicians were personable, polite & explained everything. I would definitely call Service Professor again.

Response from Company:

Thanks for your review Diane! While many companies focus just on the immediate issue, our technicians strive to provide our customers with several comprehensive options so they can select a solution that truly fits their needs. Offering services and products, such as whole-house surge protection, is one way we can ensure our customers' homes are as safe and comfortable as possible. Thank you for choosing Service Professor Diane! We look forward to serving you again in the future!

4.5 Claire E. New Era, MI
9/26/2016

Professional, efficient, great maintenance contract.

Response from Company:

Hi Claire! We're so glad you're finding value in our Professor Protection Plan. The annual maintenance visits are a great way to ensure all your home systems run as safely and efficiently all year long! We appreciate you being part of the Service Professor family and look forward to caring for your home for many years to come!

Photos

The Service Professor, Inc. - HVAC
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Water Service

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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