The Service Professor, Inc. - HVAC

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Learn about our screening process

48 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

4770 50th St SE
Grand Rapids, MI 49512
https://www.serviceprofessor.com/

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Heating and Cooling
  • Furnace Repair
  • Heat Pump Repair & Installation
  • Competitive Pricing
  • Satisfaction Guarantee
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
849 Verified Reviews
  • 5
    655
  • 4
    103
  • 3
    29
  • 2
    21
  • 1
    11

Highly rated for

  • Overall Rating
  • Customer Service
  • Quality
Showing 691-700 of 849 results
3.0 Todd L. Allendale, MI
8/4/2015

They did a good job timely, but very expensive.

5.0 Anthony G. Alto, MI
8/1/2015

We would certainly recommend and refer this company to our friends and family. Their plumber, Adam R., was very professional and respectful.

1.5 Don M. Chandler, AZ
7/31/2015

They rescheduled my appointment 1/2 before the first appointment time after waiting hours for them to arrive. They would not even give me a ball park estimate until they got here. They charge $59 service fee whether you use them or not. I paid $314 to have one new fixture installed and it took about 20 minutes to do. Similar work we have had done by other electricians was 1/2 to 1/3 the cost. Quality of work was very good, but they are way too expensive. I would nto use them again.

4.0 Joshua V. Fennville, MI
7/31/2015

A little pricy but the work was done quickly.

Response from Company:

Thank you for taking time to post your review of The Service Professor here on HomeAdvisor. We are glad you thought our technician was efficient, and we hope that you think of us in the future for all of your electrical, plumbing, heating and cooling system needs. Have a great week!

4.5 Rick V. Hudsonville, MI
7/30/2015

Jim did a fantastic job, however, this company is very expensive.

Response from Company:

Thank you for sharing your comments with others here on HomeAdvisor. Jim is a fantastic electrician and we're glad he was able to help you with your electrical system repairs. We know how few companies there are in the world today that focus on providing great customer service like we do at The Service Professor. Have a wonderful week, and thank you for choosing The Service Professor.

3.5 R G. Grand Rapids, MI
7/27/2015

Very expensive to run a snake a couple of feet into the tub drain, it cost $309. I could have rented a snake and done this project myself and saved a lot. Had to ask twice to dry up the floor after work was done, tracked water through the hall that was on his shoes.

Response from Company:

Thank you for your feedback regarding the experience you had with our technician. We apologize if you had issues with our plumbing technician, and we strive to improve our services while taking care of our customers when they are unhappy. Please allow us the opportunity to make things right with you by speaking to you in person. We strive to provide customer service and satisfaction.

5.0 Joanne B. Jenison, MI
7/24/2015

Josh was great. Very informative on what he was doing. Fast, professional and courteous.

Response from Company:

Thank you for taking time out of your busy schedule to post this review of your electrical appointment with our technician Josh. We will make sure he knows you posted it so he too can read it. Thank you for choosing The Service Professor and have a wonderful week.

5.0 Dave R. Belmont, MI
7/24/2015

Fast, good cleanup, they did what they said at the price they estimated.

Response from Company:

Thank you for posting your review here on HomeAdvisor. We appreciate it when our customers share their system repair experiences with others. The more reviews we receive, the more informed a new customer is in regards to our company's striving to provide great customer service, attention to details and quality work. Thank you for choosing The Service Professor, have a wonderful week.

3.0 Linda B. Wyoming, MI
7/22/2015

Dante was very professional and friendly. I think the amount of money I was charged $170 for the work done was a little much. He checked the electrical panel and found a loose wire on the GFI was causing 2 outlets not to work and replaced 1 outlet. That was it!! I was not informed of how much it was going to cost except for the $59 charge. I was having other work done by The Service Professor but I cancelled the job, I want to find someone that won't charge me so much for easy fix jobs.

Response from Company:

Thank you for taking the time to share your review of The Service Professor here on HomeAdvisor. It is true we do not provide pricing over the phone because that isn't fair to anyone. System repairs and diagnosis of problems can't be performed over the phone. To give accurate up-front pricing it must be provided at the time of the appointment. Our technician Donte provided you with several options for repairs, each option came with up-front pricing before any repair work was done. As to the total, this includes all work bringing your system up to code for future inspections, permits and a safer system along with great customer service.

5.0 Julia C. Holland, MI
7/20/2015

electrician was very personable and replaced our smoke detectors and put in a surge protector. We ended up spending over $4000.

Response from Company:

Thank you for choosing The Service Professor, and taking the time to leave this review here on HomeAdvisor. We will let Jim know you reviewed his work so he can take time to read it. We know you will be able to enjoy your home more in the future knowing you have the added protection against electrical power surges and better home alerts with your new smoke and carbon monoxide detectors too! Thank you again for choosing The Service Professor, enjoy the rest of your summer.

Photos

The Service Professor, Inc. - HVAC
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Water Service

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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