- Residential Work
- Commercial Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process93% Recommended
48 Years In Business
Company Details
- Verified Licenses
- Bilingual
Hours
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Achievements
Service Details
Areas of Expertise
- Heating and Cooling
- Furnace Repair
- Heat Pump Repair & Installation
- Competitive Pricing
- Satisfaction Guarantee
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 561-570 of 849 results
5.0
Martha W.
Caledonia, MI
12/2/2016
Extremely pleased with Steve who was skilled in his trade and communicating goals and process with me. I know my plumbing and home are well cared for now; I have peace of mind about a thorough job that was well done.
Response from Company:
Hello Martha! Thank you for your review! We strive to deliver exceptional service every day. Our team is committed to ensuring your experience is the best it can be...5 stars every step of the way! We want our customers to feel confident in the work we do and the service we provide; you can be sure we'll do all we can to ensure you're safe and comfortable in your home. Thank you for choosing Service Professor Martha! We look forward to serving you again in the future!
0.50
Christine V.
Grand Rapids, MI
11/27/2016
We were charged close to $900 for fixing a shower drain. We were shocked. This is an outrageous price for the work that was done. We hold Home Advisor partly responsible for recommending them. This really hurt financially and was not a fair price
Response from Company:
Hi Mindi, When a customer invites us into his or her home, we do everything we can to ensure they understand the problem they're experiencing, as well as available options for resolving the issue. Every option we provide is explained in detail and includes up-front pricing. Our goal is to empower customers with knowledge so they select the option that best fits their home and budget, even if that means working with another company. We sincerely appreciate the opportunity to care for your home Mindi, and we hope our high-quality work and exceptional customer service will lead you to call us again should you need work completed in the future.
5.0
Andrew S.
Zeeland, MI
11/26/2016
Very, very impressive from start to finish. Great communications, options offered, quality of work exceptional.
Response from Company:
Hello, and thank you for choosing Service Professor! We are committed to delivering exceptional service every step of the way. From the phone call to let you know your technician is on his way, to the follow up phone call to ensure you received 5-star service, our team does all it can to ensure your experience with us is the best. Providing options with up-front pricing and the highest quality work are ways we can ensure you become a customer for life! Thank you for choosing Service Professor!
4.0
Michael S.
Beaver Island, MI
11/25/2016
The service was exceptional, Jim was a class act and explained everything he was doing and why (good for the DIY want to be). I would definitely recommend Jim, the toughest part of the experience was the sticker shock of what the cost ended up being. I needed the work done and didn't feel qualified to perform it on my own, but wouldn't be having them come out unless it's an emergency in which case their speed and availability is unmatched.
Response from Company:
Hi Michael, Thank you for your review. We strive to deliver exceptional service, and are committed to becoming your home systems repair and replacement company for life. Working quickly and efficiently and performing the highest quality work is what we do best! Providing up-front pricing and several options empowers our customers to choose the solution that best works for their home and budget (even if that means working with another company). Thank you for choosing Service Professor Michael. We appreciate the opportunity to help you with your home emergency and look forward to serving you again in the future!
5.0
Robert R.
Lowell, MI
11/24/2016
He was very courteous. He didn't try to push other work. He diagnosed the problem promptly and fixed it right away. Very happy. Will use again.
Response from Company:
Hi Robert! Thank you for your review! You never have to worry about suffering through a "hard sell" with Service Professor. Instead, you can be sure we'll provide accurate information and several options so *you* can choose the repair (or replacement) solution that best fits the needs of your home and family. We are here for you whenever you need us, 24/7. Thank you for choosing Service Professor Robert. We appreciate your business!
5.0
Marcia G.
Rockford, MI
11/23/2016
Service Professor was super organized. They were quick to send someone out, discuss our options and went straight to work! Their customer service was impeccable and they did a follow up phone call. They truly aim for 5 star service.
Response from Company:
Hello, and thank you for your review! We strive to deliver exceptional service every day. Quick, efficient, and thorough, our team is committed to ensuring your experience is the best it can be...5 stars every step of the way! Thank you for choosing Service Professor to care for your home. We look forward to serving you again!
5.0
Cindy M.
Punta Gorda, FL
11/23/2016
Very knowledgeable and professional. Will definitely call again when we need them.
Response from Company:
Hi Cindy! Thanks for your review. We believe we have the most skilled and professional technicians in the industry! And, their dedication to delivering exceptional service can't be beat! Thank you for choosing Service Professor Cindy. We look forward to serving you again in the future!
5.0
Jordy V.
Grand Rapids, MI
11/17/2016
Very friendly. They ALWAYS try to upset me on the whole-house surge protector, which is a little annoying. They are never the cheapest option but they are very responsive and friendly.
Response from Company:
Hello, and thank you for your review! When issues pop up around the house, we understand that getting them resolved quickly and efficiently is a top priority! We also believe that the safety of our customers' homes is incredibly important, which is why our technicians provide several options, including some for devices such as GFCI outlets and whole-house surge protectors. Regardless of which option our customers ultimately choose, we want to ensure they have the information they need to make the best decision for their home and family. We are here to serve you and will always strive to deliver the same exceptional service you've come to expect from Service Professor. We appreciate the trust you've placed in us, and look forward to caring for your home for many years to come!
4.0
Marta B.
Wyoming, MI
11/14/2016
I think Service Professor must serve higher end clients. The prices were astronomical. If you like high-end, top quality products and don't mind dropping a few thousand dollars, this is the place for you!
Response from Company:
Hello, and thank you for your review! Our goal is to provide exceptional service to our customers. A big part of that is providing the information they need to select the best option for their home and budget, even if that means working with another company. Whether or not a customer chooses to work with us, we want their family to be safe and comfortable in their homes. We sincerely appreciate the opportunity to care for your home and look forward to serving you in the future!
2.0
Frank T.
Rockford, MI
11/10/2016
They communicated well and came out in time. When I talked to the company about the issue, I let them know the ceiling fan was working except for the lighting. When the tech came out he checked the wall light switch and fan adjuster and it was working properly. He did not tough the ceiling fan at all to see what the issue may be. He stated that the fan was working properly so we need to get a new ceiling fan. I already knew the fan worked but was not sure if the lighting could be fixed without purchasing a new one. If he had looked at the fan and said it could not be fixed and we needed a new one, I would be satisfied. The issue I have is that he did not look at anything in the ceiling fan.
Response from Company:
Hi Frank! Thank you for your review. We appreciate your feedback, though we're disappointed to learn your experience with us was not what you expected. Our team strives to deliver exceptional service; in fact, your satisfaction is guaranteed! Could you please give us a call, or email us at [email protected], so a member of the management team can work with you to find a solution? Thank you again for your review Frank. We appreciate your business!
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