The Service Professor, Inc. - HVAC

4.6
849 Verified Reviews
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93% Recommended

48 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

4770 50th St SE
Grand Rapids, MI 49512
https://www.serviceprofessor.com/

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
View All Details & Credentials

Achievements

Seal of Approval
Top Rated Professional
Elite Service Professional
One Year With HomeAdvisor
100 Homeowner Reviews

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Heating and Cooling
  • Furnace Repair
  • Heat Pump Repair & Installation
  • Competitive Pricing
  • Satisfaction Guarantee
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
849 Verified Reviews
  • 5
    655
  • 4
    103
  • 3
    29
  • 2
    21
  • 1
    11

Highly rated for

  • Overall Rating
  • Customer Service
  • Quality

Reviews

Write a Review
Showing 61-70 of 849 results
5.0 Terri M. Ada, MI
4/5/2022

Tom was great, the work was completed quickly and the faucet is working.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

1.0 Linda S. Grand Rapids, MI
4/4/2022

Read the fine print and be ready to be told all about a liner they can install to cure your problem forever, at a very expensive charge. They get the drain to flow which is how they advertise, but now I need to hire a plumber to actually remove the roots that are the problem. $1,591.00 later and another plumber charge, are not something I would recommend. When the City department came out, they said right up front let me guess they want to sell you a liner. I was pleased with the employees that did the work and was contemplating a liner until I was told I still need to get a plumber to clear roots. I should have done that in the first place and saved several hundred dollars. Senior Citizen on a fixed income could have done without this expense.

Response from Company:

Thanks for taking the time to leave us a review, Linda. We know a higher-than-expected estimate can be frustrating and shocking when you are in need of a home repair. We specialize in permanent solutions so that you do not have to call us back year after year, which will end up costing more in the long-run. We want to ensure your home functions the best it can and clearing roots without another solution will just allow them to keep growing. Our team would be happy to ensure your home is safe with a long-term solution and avoid a band-aid fix and we're happy to explain our philosophy on repairs. We would love to learn how we could have earned five-stars. Please feel free to give us a call at 616-871-1900 to reach a member of our management team.

5.0 Greg D. Grand Rapids, MI
3/26/2022

Carl did a fantastic job cleaning our air ducts. Highly recommend.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

5.0 John E. Wyoming, MI
3/23/2022

Great service, smart electrician arrived quickly. Very expensive but had to get it done.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

2.5 Christopher M. Walhalla, MI
3/11/2022

So I had service pro come out to the house. After looking at the issue they said they had to move the toilet to get to the main and that was going to be $430. That is all fine. But then he tells me to call Roto-Rooter because? they will be cheaper and do a better job than we will?. That just floored me that they would recommend a different company. So I gave roto a call and 670 dollars later my issue was fixed. Not only did the associate not help me but he pushed away my business to another company. I am sure all their associates are not like that but it definitely makes me cautious about hiring these guys again.

Response from Company:

Thanks for taking the time to leave us a review, Christopher. We pride ourselves on five-star service and it looks like we fell short here. Our team works hard to ensure we provide the best service possible. We know that some companies may be able to offer a cheaper repair and our technicians can point you to cheaper repairs if necessary. Our team is always willing to serve your home and we would love the opportunity to clear up any confusion. Please feel free to give us a call at 616-871-1900 to reach a member of our management team.

5.0 John B. Shelbyville, MI
3/8/2022

Good company, service technician was very nice. Satisfied with work completed

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

5.0 Bill V. Otsego, MI
3/3/2022

Very prompt and professional. They went above and beyond. If you're looking for cheap these are not your guys. The price is quickly forgotten if the quality is not good. Hire these guys with total confidence.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

4.0 Michael L. Kalamazoo, MI
3/2/2022

did an initial investigation at a reasonable price. gave a range of solutions

Response from Company:

Thanks for taking the time to leave us a review. We would love to know how we could have earned five stars and we always strive for top-tier service. Please give us a call at 616-871-1900 to speak to a member of our management team.

5.0 Mardy N. Grand Rapids, MI
2/28/2022

They were professional, worked with me every step of the project.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

5.0 Arnaldo U. Grand Rapids, MI
2/28/2022

Did great job have lot knowledge on heating unit, very professional and very reasonable price.

Response from Company:

Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

Showing 61-70 of 849 results Showing 0 of 0 results
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The Service Professor, Inc. - HVAC
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