The Service Professor, Inc. - HVAC

4.6
849 Verified Reviews
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93% Recommended

48 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

4770 50th St SE
Grand Rapids, MI 49512
https://www.serviceprofessor.com/

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
View All Details & Credentials

Achievements

Seal of Approval
Top Rated Professional
Elite Service Professional
One Year With HomeAdvisor
100 Homeowner Reviews

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Heating and Cooling
  • Furnace Repair
  • Heat Pump Repair & Installation
  • Competitive Pricing
  • Satisfaction Guarantee
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
849 Verified Reviews
  • 5
    655
  • 4
    103
  • 3
    29
  • 2
    21
  • 1
    11

Highly rated for

  • Overall Rating
  • Customer Service
  • Quality

Reviews

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Showing 461-470 of 849 results
4.5 Patricia S. Grand Rapids, MI
12/15/2017

Response from Company:

Thanks for the rating Patricia!

4.5 John B. Grand Rapids, MI
10/26/2017

Response from Company:

Thanks for the rating John!

5.0 Randall Z. Grand Rapids, MI
10/24/2017

Staff was friendly and prompt. Service professional was knowledgeable. He showed me everything about my furnace and what needed attention.

Response from Company:

Hi Randall, thank you for the review and thank you for choosing Service Professor! Keep us in mind for all of your plumbing, electric, sewer and HVAC service needs. We look forward to serving you again.

1.5 James B. Gowen, MI
10/12/2017

I rent a mother in law apartment in the basement of my fathers house . I gave explicit instructions for the workers not to bother the tenant upstairs (my father) and come directly to the lower unit door at the back of the house . My father is an alzheimers patient and just got home from the hospital the day before . The Service Professor worker ignored the instructions and went right to the front door when they arrived . The most important part of the job ! They apologized and proceeded to service the toilet . After an outrageous amount ( $525.00 ) to partially rebuild my toilet they even wanted to sell me more services ! I finally got them to leave after 3 hours of trying to talk me into more services they said were needed in the home . I was broke and my father was upset ! I later found out I could have had another plumber install a complete toilet for the money I paid . I wont use them again even for an emergency .Who can afford that kind of work ?

Response from Company:

Hi Jim, thank you for bringing this obvious disregard for your situation to our attention. We understand that nothing can make it right but hope that an apology will be accepted. We have addressed this with the technician involved.

2.5 Tony P. Grand Rapids, MI
10/10/2017

I would recommend looking around and pricing other services. I did like the costumer service specialist who fixed the problem, just not the price.

Response from Company:

Hi Tony, thank you for choosing Service Professor and thank you for the review. We strive to deliver five star service. Our 100% satisfaction guarantee and up-front pricing give homeowners the information they need to choose a solution that is right for their family before any work is started. Our background checked and drug tested technicians are the best in the industry and arrive at your home when promised with a fully stocked mobile warehouse that has everything needed to complete nearly any project on the spot. We are glad you chose us for this project and look forward to serving you again in the future.

5.0 Rodney U. Grand Rapids, MI
10/10/2017

Very good quality work.

Response from Company:

Thanks for the review Rodney!

5.0 Tracy F. Ada, MI
10/3/2017

Response from Company:

Thank you for choosing Service Professor and thank you for the rating!

4.5 John G. Holland, MI
10/1/2017

Response from Company:

Thank you for choosing Service Professor and thank you for the rating!

5.0 Wayne B. Grand Rapids, MI
9/24/2017

Response from Company:

Thanks for choosing Service Professor and thank you for the rating Wayne!

5.0 Kim K. Sobieski, WI
9/5/2017

They are such professionals and we will keep hiring them when something goes wrong. Our A/C wasn't cooling correctly. The technician found some leakage, replaced a fan and sealed all of the ductwork. Very professional and courteous.

Response from Company:

Hi Kim, thank you for choosing Service Professor and thank you for the review! We have the greatest technicians and look forward to serving you again. Keep us in mind for all of your home service needs!

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The Service Professor, Inc. - HVAC
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