Groundworks

As the representative of Bushnell Apartments, the crew of Jason M, Emmanuel B., Gibran S., and Kyle B. did a remarkable job installing our new drain tile and two sump pumps. They worked efficiently and meticulously in the preparation for the installation. They were very professional, kind, and respectful in completing this project. The foreman, Jason, led his crew in a very well organized manner. Professionalism is the work I would use to describe the work performed by this crew. All debris was cleaned up after the job was completed and Jason showed me the work that had been done. I was very pleased! I will recommend FSM to colleagues and friends. Carlos Flores, Property Manager.

Would not hire them. I have been lied to and I get a different story every time someone comes out. Had guys out for the second time to adjust jacks. The pump has been running nonstop since they left on Thurs. I called they sent a kid out he did not go check the pump and was guessing at what happened. Called again and now I have to wait until the middle of Sept . to get someone back out. Very bad customer relations. All they want is to do more work to make more money and then have a problem getting them to follow up on maintenance.

On 8/12/22 a very personable and professional young man, Derek C., came to my home to assess a situation with my dehumidifier. Not only did he ascertain the trouble, but also he quickly and efficiently solved the problem! This truly made my day! M. Byoune

Joe & Nick knew what they were doing very professional also friendly. Answered my husband and my questions. I would recommend them highly ! Lisa C

DeMario B Sr, DeMario BJr, Daemon J, and Kyle B, all very good. Polite, attentive, and effective workers. I would hire them again.

Lack of communication and professionalism. The drain for the pump coming from my basement was supposed to go out the front of my home, and is what I agreed to. City regulations have it going into my backyard, and into 2 dry wells. These wells are 5 foot deep, hazardous and a liability, and where installed without my knowledge or approval. Had I been informed I would have made a different choice. FSM was given from February to May to contact me, and failed. Only concerned with making their system work. And after installation demanded payment without calling for, or passing inspection. While speaking with a representative, he informed me that I received over $2000. in material for free. I looked up these wells and can purchase them for $126. each on Amazon, that's over 150% markup on material. I'm beyond disappointed.

Branden, Angelo, and Matteo were thorough, hard working, and willing to answer any of my questions.

TLDR; The schematics that I was given for my sump pumps were not accurate and falsely advised that the pumps had backup battery systems when they did not. This lead to damage that was not covered by warrantee. In short you pay professional prices for bureaucratic avoidance of responsibility, and a sump pump system that is guaranteed to work only under perfect conditions. DO NOT TRUST. Crew has always been super nice and professional throughout the experience but the actual system is crap for the money spent unless everything in nature is perfect. Which, you know, is why I need a sump pump system?! For perfect weather?? 1. Battery Issue Got two sump pumps put in my crawl space. Team installed two, single model pumps and gave me the paperwork/schematics for the 'Elite 365 Sump Pump' which states that a 120 AMP battery backup "shall be installed". Power went out two days ago, no battery kicked in. Check my schematics...yup, battery mentioned. Called the business who had ONE support member working phones and only TWO on staff. Had to call back multiple times over the next 4 hours to talk to someone and get a tech out the next day. Turns out, the installation order listed the sump pumps as "Elite 365 Single" and that label of single is the only indication that there is, in fact, NO BATTERY BACKUP for the crawl system that I spent $13,000 installing. So now the water in my crawl ruined the $1,800 dehumidifier that was installed and the warranty doesn't cover pump failure or power outages. $13k for a my crawl to look like the inside of a dirty, moldy ice cooler soon as the power goes out. Power was out for 4 hours, damage done. Company wouldn't do jack. 2. Door Agreed to install a sealing door to the crawl. Found out during that they uh, couldn't do that actually because of the material of the wall. So now I have a crappy, half assed bit of wood with some screws in it that doesn't seal the door and lets water in all the time. Don't worry though! That's not covered by their warrantee either. 3. AC Unit All the AC ducts that run under the house now sweat profusely due to the insulation and are growing mold! Yay! So they talked me into a dehumidifier to install down there for $1,800. Did it's job actually! House didn't smell like mold. Well, until the crawl flooded since there's no battery backup on the pumps and ruined the dehumidifier two days later and isn't covered under warrantee... So they removed the dehumidifier since it didn't work anymore and let me know I could totally buy another one!

It went ok until the City's inspection came up. They failed in 2020 and have not made any attempts to bring they're work up to code or proactively contact me, knowing full well they failed the City's inspection.

I chose to go with FSM for updating my existing sump, adding another sump, some waterproofing and encapsulating my crawlspace. I put 3K down on the job. They were supposed to start yesterday (3/10) and be done today (3/11). I waited yesterday until around noon or so for them to show up. I then called my "Field Rep" AKA salesman and no answer and the voicemail was full. I emailed him next, no reply. I then called the main phone number. I was put on hold several times during my conversation and it finally ended with them saying "I think it was a permitting delay but im not sure, we will call you back". Nothing else yesterday. I called them again today about 24 hours after my first successful contact with an employee. Again, I was put on hold, person got back and said that management and/or the field inspector (salesman) will call me ASAP. I then said I just want my money back and ill go with someone else (there are many other companies). The rep then said that due to me saying that, I should expect a call VERY soon. I said "funny how that works huh"? Well its been a couple hours and no call yet. During all this I spoke to many other companies and people who are very well aware of this type of work. I don't want to say to much other than its pretty common knowledge that since they were bought out almost a year ago, everything has gone way downhill. I have more information to add about this but i will wait and edit this review as things progress. Bottom Line: STAY AWAY! They no call/no showed my job and, as of this review, noone has told me why. They have my 3K deposit as well. I will update as things progress.