Groundworks

It went well from beginning with Inspector, Chris H. at DryMich coming out, June 15, 2017. He walked around and confirmed that I didn't have a foundation problem. I had no signs of cracks in bricks, no problem closing doors or windows and because the water was entering basement at floor level in corners it was due too existing drainage in ground being clogged with silt. My home was built in 1952 or 56. So when it rained extremely hard or back to back rain the water would enter the basement because it was trapped in the cinderblocks and no where to go, therefore, it was a waterproofing problem. Then he checked my crawlspace, which I had forgotten I even had a crawlspace. Chris took pictures and showed me. There was lots of fallen insulation and some mold. I was shocked! He suggested doing encapsulation, which the crew would remove all debris and mold and insulate the crawlspace and install a Smart Drain. In case there are any water leaks from plumbing, pipes, etc. the Smart Drain will catch any water and sound an alarm giving you time to fix the problem. Prior to DryMich coming out, I called three other companies. HomeSpec was the first and because I really didn't know what the problem was I told them I wasn't sure if the water was entering underneath the slabs of the walkway. The girl cut me off and said I needed a structural engineer. The next company was EverDry Waterproofing and they wanted to dig up the whole perimeter of my house and install interior drainage system along with Sump Pump and repair any cracks in foundation, which I saw no evidence of. All for $22,345. They came out a total of three times and I felt pressured. The third company wasBWM Basement Waterproofing they quoted $10,000 to do the drainage system along the two walls that had the water coming in and install two Sump Pumps. He said I could do the other two walls later. That didn't make since to me. Finally I contacted DryMich, and here we are. By the way none of the other companies ever mentioned my crawlspace. DryMich installed the Water Guard drainage system around perimeter of basement walls underneath floor, Triple Safe Sump Pump w/battery backup installed and ran a drain from Sump Pump outside 68 ft. from house underground (I could've had either or, but I preferred both), they removed all preexisting insulation and mold from crawlspace and installed their Vapor Loc Elite system, which insulate walls and uses polygon along with insulation and Vapor barrier, installed a Smart Drain to catch any water that may enter. Two months later August 15 - 16, 2017 the crew, led by Foreman, Bruce G. arrived. I was already told by Chris, Inspector too move everything in basement to center of floor leaving at least 5ft from walls. He said the crew would cover the items/furniture, which they did. However, there's only so much you can do to prevent cement dust from getting everywhere due to cement floors being jackhammered. I should have covered the items myself with a tarp of some sort prior to the crew taping up their plastic. The whole crew worked so hard. I don't think they even took a lunch break. They started promptly at 8:15 am and worked until about 4:30 pm the first day. Just watching them carry buckets of broken cement from the basement to their truck outside was amazing and no one complained. The second day there were four guys instead of three. Now they carried buckets of cement down to the basement to cement the floor and cover up the drainage system. They also did the crawlspace and removed all debris. They all did a fantastic job. From the Inspector, to the young ladies keeping me informed on the status of permits, to the crew that did the work. If I could give them ten Stars, I would. If I know of anyone needing this kind of work done, I would definitely recommend DryMich.

I've used this company in the past for a different repair, and although there was a quality issue, it was repaired quickly and professionally. For this repair, it was significant enough to where I did not want to make cost a higher priority than quality, or use a fly-by-night company. Their crew was very professional, and the construction and inspection work was coordinated very well. The only gripe I had was with communication. First, it wasn't clear exactly how long the crew would be onsite or how long they'd work for the day. Second, there was miscommunication regarding the inspection fee coverage, and when the crew showed up, I had to pay that $500 fee; we disagreed slightly on whether I was informed (I may have been, but it had been 2-3 months since the initial talks), but the managers were very professional and listened to my concerns, and wound up crediting me for the fee. Finally, unexpected costs arose a couple of times that added over $1k, and I thought there should have been some way to better estimate costs. The total price did seem high, but I'm comfortable with the work that was done and the impression that the company will stand behind it. I recommend them, and I'd use them again.

I can't say enough about the service and care I received from everyone I worked with at FSM. From the initial contact with company to the end of the job everything went better than I expected. My sales representative, Jeff Weaver, went the extra length to explain everything in detail, promptly returned my multiple phone calls. One question I had regarded my sprinkler system, and he drove out to the house to take a second look at how it might be impacted by the repair, and he then called my Sprinkler company to discuss! FSM did all of the required leg work before the job began including contacting utilities and obtaining required city permits. Alex and his crew who installed the piers were professional, knowledgeable, careful around my property, and Alex explained each step of the process along the way. The end result was that this huge job I was fearing was not so bad after all! The wide stair step crack on the exterior of my house was almost totally closed up after the work. When the job was done, they power washed all impacted areas and left my property in great condition. I highly recommend FSM. All of my work came with a lifetime, transferable warranty.

They were professional and did a great job. I would highly recommend.

From the sales process through installation, the team was professional, thorough, good communicators / educators. They were able to work with our tight schedule and were very easy to work with. I was nervous about working with such a large company but they were terrific. Might not have been the cheapest, but they noticed some things that other companies didn't and gave us a lot of good recs along the way for how to prevent further problems which we appreciated.

Very professional, I love my nice dry basement! No more "basementy " smell, clean and awesome.

Exceptional service. Workers were on-time, communicated at every step, cleaned up as much as possible, were organized, thorough, and efficient. It has rained (hard) several times since the drainage system was put in and there hasn't been one leak. FSM also worked with the permits, city inspectors, and subcontractors to insure everything was taken care of.

Inspector showed up on time. Explained what needs to done. Performed the job neatly.

It went very well. The representative was a down-to-earth guy and lived in the general area of my neighborhood. He explained the procedure they use very well and had printed material backing his explanation. The crew was punctual, and they did a great job. I paid a bit more than other estimates, but their product I felt was much better. I got this job done in 2013 and haven't had an issue since. I definitely recommend their product and their service. In fact, I did recommend services to a friend. The same guy came out and told them that unfortunately leveling their concrete was not what they needed. My friend was grateful that the company was not just providing a product just to get the money.

After the floor tile is replaced you will never know that there was ever a problem. I can't say enough good things about FSM. From the sales staff to the actual repair crew they were very professional and courteous.....They took the utmost care in making sure that everything was as clean when they left as it was when they arrived.....They placed plastic on the floor and appliances including wrapping the furnace so that no dust would get into the cold air return...They tented off the area they were working in so that no dust or debris would get out into the main basement area which by the was is completely finished. I was truly amazed...