Groundworks

We were in a big bind. We had a leak in the basement where a stud wall meets a poured concrete wall in the closet for our sump. It had leaked slightly for some time, but didn't do any damage. A week before we left on vacation, record-setting rains had flooded a large section of our finished basement through that formerly minor leak. On Monday I called FSM because they're top-rated on Angie's List and explained our situation. We were leaving on Sunday and hoped the repairs could be made before we left town. They sent an inspector out on Wed. and repaired the leak on Fri. morning. We could go on vacation and not worry about coming back to a wet basement. The repair consisted of sealing the inner surface of the wall, breaking out the concrete floor, and installing a drain into the sump well a couple of feet away. As long as they were going to be here, we also had them replace our old, noisy sump pump before it failed. The work crew showed up when promised and were very neat. They laid down drop cloths from the door to the repair area and curtained off that corner of the basement with plastic sheeting to keep dust to a minimum in the rest of the basement. After they completed the repair, they cleaned up so well you wouldn't know that they were even there. In addition to no longer having to worry about the leak, the new sump pump is soooo quiet. We could hear the old one on the 2nd floor.

They called before coming, as promised, and they were clean, professional and answered all of my questions.

I had some major problems with this company.  Basically nothing went "right" for my entire process.  After 2 1/2 weeks I received water in my basement again and I had Clay and Jordan from FSM come back to my house.  They didn't fix my experience with FSM but they made it a bit better.  They were very professional, explained what they needed to do and were able to work with my schedule.  Due to my issues FSM refunded me some money off the job and they redid some of the work.  My overall experience is not a positive or negative one, I will be happy when it is all over.  All I can say is Thank You to Jordan and Clay.

My home contains a kitchen nook (an addition to the house 30+ years ago).  The nook's footing/foundation was set incorrectly, and it was visibly sinking, pulling away from the house and allowing water to infiltrate.  We met with Jeff Weaver last year to review the issue.  We weren't sure of which direction to go -- tear it down, redo the footing, or jack it up and make it level. He was very knowledgeable and thorough with his assessment, but we couldn't decide if it was worth the cost. After meeting with other contractors, gaining more knowledge, and weighing our options for nearly a year, we called Jeff again.  As with our first appointment, he was prompt to arrive and patiently addressed all of our concerns without hesitation. He suggested that 5 piers would be best to level and stabilize the area.  FSM offers financing at a decent rate, which is helpful for us as new homeowners with multiple projects in flight.  Jeff was able to contact the creditors during our appointment; I received approval and took the next available date (about one month later).   The crew arrived a little after 8am and finished sometime around 1pm.  The 'team leader' walked me through an evaluation of the structure, the work, and their expectations for the project.  He told me exactly what they would be doing and how.  I was invited to watch during key moments of the process (the fitting of the piers, lifting the structure, etc).  They answered all of my questions and seemed excited about their work. We learned the nook's footing was only 12" (as opposed to the 42" depth expected of a proper footing)!  We were warned by Jeff that the procedure can sometimes cause undue stress to the frame, roof, windows, etc.  We suffered only internal damage -- buckling paint that can easily be repaired.  The team had to tear up the concrete around the structure in order to install the piers.  When the installation was complete, they repaired the concrete and we did a post-inspection.  All in all, it was a good experience.  Although pricey, I think the method FSM used to stabilize the addition was our best option for preserving the space.

After a very wet spring flooded our basement again I decided it would be the last time I would deal with that.  I called FSM, the office was very polite, and said the inspector would call back by the following Mon. I  Had to call back, but after that they were great.  Inspector came, we agreed what had to be done,  he gave us a price that I had already prepared myself for, and they actually were able to do the work sooner than expected.  the crew was very courteous and professional.  Very well  trained, and they excelled in getting the job done.  there were no lazy guys on that crew!  I actually felt a little sorry for them.  They did everything they said they would do.  So far, and we've had a wet summer, we have had no water in the basement,  Would recommend this company to anyone with water problems.

The experience went good overall. I have no complaints about them and their price was reasonable.

Perfect all the way.  Good initial contact - was able to scope the job based on photos sent from my phone.  Lewis and Joe arrived on time - and was started by 8:30 am.  He provided a very professional explanation of the repair and had it done in 90 minutes. Cleaned up nicely. Very professional all the way.

unknown

They did the whole job in a day, i was shocked becuse it was a big job, they had to level under there an re-insulate which i thought was a three two day job but they had it done in aday. I needed it fixed as soon as posible and they took care of it immediately.

When I saw a few puddles of standing water in my basement I knew it was time to address the issue so after joining Angie's List I contacted a couple of companies.  FSM was able to come out the next day and give me an estimate.  The man arrived promptly and called me a few minutes ahead of time to let me know he was on his way.  When he told me what the cost was going to be it was a bit of sticker shock, but thankfully they offered 0% financing. We scheduled the installation for their next opening which was Friday, June 13.  When he set it up we scheduled an afternoon installation and I told him that I would need to leave by 5:30pm, and the day before the installation the office called to say they had a morning appointment available and I told them that they could come as early as 11:30am. Next day I called at noon when I still hadn't seen the crew and the foreman called me at 12:30pm to say that they had been held up at a job and would be there around 1:30pm, and I made sure to mention to him that I needed to leave at 5:30.  The crew arrived promptly at 1:30 and he went down to check the basement to make sure they would be finished by the time I needed to leave and he seemed confident that they would and they got started jack hammering up my floor.  However, at 3pm he said "yeah, there is no way we will be done at 5:30....are you free tomorrow?"  Okay, that was a bit annoying but thankfully I was free the next morning so they worked as much as they could and were out the door right at 5:30. They arrived on Saturday at 8:30am to finish up and were done 3 hours later. They were extremely clean (as clean as could be for such a messy job), and there was virtually no mess for me to clean up (save for a little sweeping of the floor), they hooked my washing machine and laundry tub back up, moved my freezers back in place and you wouldn't even know that work was done, except for the new cement and pretty white liner around the walls :) After yesterdays torrential downpour I am happy to report that my basement is bone dry! FWIW I had another company come and reseal the rod holes a few months ago and he also said that I would need new drain tiles, and his cost was nearly half the price as FSM charged, but after seeing the horrendous mess that they left and how much cleaning I had to do after (not to mention all of the garbage I had to haul out that they left) I would not hire them again.  Very happy with the work that FSM did and would recommend them.