Groundworks

This is the worse company I have ever had to deal with. My realtor recommend I hire someone last July to work on my crawlspace prior to selling. I hired FSM and have had them out probably 10 times since the initial installation date 10-25-17. Most recent last week. They have yet to fix the issues and have caused damage to my home numerous times around 10. They have a crew of young adults. early 20's coming out to perform work such as installing steel beams and support jacks to lift sagging joist. The salesperson never went into the crawl and failed to quote me on the correct amount of work needed. I had to hire a licensed inspector to file a report on the poor workmanship that had been done. Then they finally sent out someone with experience and off course it cost me more money due to their negligence in the first place. They installed the jacks directly onto the dirt. No cement gravel or etc. I have been going back with FSM via e-mail when they respond and via telephone. They did not pull permits telling me they were not required and it was at the owner's discretion. The sales person basically said he didn't think not pulling a permit would be a big deal since we were not doing an encapsulation just structural work. They give you a lifetime warranty which is useless since if this is the way they continue to operate they will eventually be out of business. Please call around and find a reputable company avoid Foundation Systems of Michigan at any cost. In addition to the entire stressful situation they caused damages on more than one occasion, knocking heat runs down, broken condensation line for air, damaged floor due to incorrect lifting of one joist and not the one next to it. I hired a licensed inspector to prove how shoddy the work they did was. It wasn't until then did they take my concerns serious. They use a finance company and get paid immediately. I am sure this is the biggest reason they feel it isn't important to ensure customer satisfaction and professional work.

FSM did an outstanding job working in the crawl space under our lake house part of which was built in the 1940's. The area is very uneven and some areas are very hard to access. The area looks 1000 times better than it did. All the FSM people were very professional and answered every question we asked. The process was completed in 2 days. It was expensive but I feel that it was worth it.

Excellent job by a crew of 4 very hard working guys. They spent most of the time from 9am to 7 pm under the house. Everything that was in the crawl space, and didn't belong, was removed and hauled away. Workmanship was great! I would hire them again and recommend them to anyone.

All went well, starting with the initial inspection. The FSM rep spent over an hour inspecting, measuring and photographing our crawl space. We spent another hour going over options. We bought everything but the dehumidifier and electronic monitoring system. We scheduled an April installation which we changed to June because of weather issues. FSM kept us informed of the process. The 3-day effort was done by a crew of 3-4 excellent technicians who worked hard, did a great job and cleaned up everything at the end of each day. All materiel was high quality. We are extremely pleased with the end result. Interesting fact: When the crew installed the moisture barrier they took off their boots before they started laying the barrier. They were absolutely focused on ending up with a sparkling clean crawl space.

Great! The FSM team was great and very professional. This was not their first time in raising a foundation and their experience was displayed in every thing they did.

I was very well pleased with my total experience with Foundation Systems of Michigan. The inspector who assessed the work required to be completed, the customer experience advocate and the installation crew formed an excellent team in making sure that the job was done in an efficient and professional manner.

Everything went well. They showed up on time on the scheduled days and completed my whole basement in a day and a half. Everything looks good and works great. They communicated well, they were polite to my wife, and worked efficiently while keeping the mess to a minimum.

Steve did a good Job, he was very professional and knowledgeable, plus he answers all my question before and after completion. The product Manager and Lynn and Dale were also very helpful with the process. Thanks

It went fantastically. I would recommend FSM to anyone who needs their crawl space cleaned and insullated. When they did the work two years ago, they did the work quickly and the team members were professional and courteous. The young man who did the inspection this year found a leak in the seam and fixed the problem in record time. He was so nice.

We did not know that they had broken the sewer line in two places during installation until water and raw sewage floated up in the basement. We called them last year when a sink hole opened up near their work which they said wasn't their fault. After we hired a several plumbers and then a locator service to pin-point the problem area, it was right where they had installed the piers.To the company's credit, they sent out a great guy David to excavate and attempt to repair what they thought was one break to discover the second one underneath the sinking slab of the garbage floor. Considering it too dangerous to continue and promising to run a new sewer line, the supervisor Ryan "pulled the plug on the Job" and instructed the service tech to close up the excavation and clear out the equipment. Needless to say, after a few hours, water is back in the basement and no response from the company. Very upset given the years of accumulated waste in the backyard, lost personal belongings, and no resolution.